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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve banked here for a long time but what I’ve found recently is that they don’t offer competitive rates. This is true across home loans, personal loans and even with the account types they offer. I was in a branch today and they wouldn’t even give me the rate on an HY account as I’m an existing customer and not a new customer. Seems like any business should focus on providing the best they can offer to their loyal clients. May consider moving all 4 accounts I have with them even considering the hassle. Disappointing to say ... read more
Business response:
James, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 800-642-0014 and our Specialists will be happy to help.
Something fishy is going on with their system and it appears they have manipulated it to not take payments so you will pay interest. If this has happened to me twice with FNBO, but never before in the 15 years I’ve had a BP card with the other providers. Also, not remembering more than on account online for payment is very suspicious as well.
Business response:
Andrew, we appreciate you taking the time to bring your concerns to our attention. When making payments online or via the mobile app, you will need to click the 'Submit', which will show you the payment information and prompt you to press 'Confirm'. If the payment is not confirmed, it will not post to the account. Please keep in mind, a payment scheduled before 5 PM CST on a business day will post the same day it is scheduled. A payment scheduled after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business ... read more
To start with, the customer relations representatives are rude. FNBO automatically lowers your posted usable limits without informing you in advance which left me on vacation without the funds I assumed I had. When asked why they did this without any missed payments their reply was because of information gathered at the credit bureau. I do have disputed claims at the credit bureau but that should not effect my card until they are resolved. I will be paying off my card and then cutting it up and going with another Credit card... read more
Business response:
Bobby, we're sorry to hear our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. We review our accounts on a regular basis and may make changes to an account's credit limit. If the decision is made to decrease an account's credit limit, a letter will be mailed to the address on file explaining the factors that led to the decision. If you have questions, or do not receive this letter, you can always give us a call at 888-530-3626 and our Specialists will be happ... read more
DO NOT GET A CREDIT CARD THROUGH THIS BANK!!! Terrible bank to do business with. My wife got scammed and they wouldn't remove the fraudulent charge. Operator on the phone even agreed with me, but stated there was nothing they could do. Told them to cancel both of the cards Inhad through them and they didn't even bat a eye. They lost $100's of business from me for $150 scam charge. How can you stay in business??? STAY CLEAR OF THIS BANK!!!!
Business response:
Jennifer, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear that our services have not met your expectations. For questions or concerns about the investigation of a fraudulent charge, or to see what options we may have available, you can give us a call at 800-678-0926 and our Specialists will be happy to help.
FNBO has a Scheels store credit card where their payment site doesn't work. They make it difficult to make a payment in the hopes of scoring some late fees. Crappy business. Paying this card off so I can get rid of it.
Business response:
Ray, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. If you are having persistent issues when making payments via the website or mobile app, you can give us a call at 888-978-5296 and our Online Specialists will be happy to help.
Every time you make a payment online, they ask for payment source, instead of like everyone else have it static. So if you miss a number, they charge you $35. That is 100% free money for them, as the bank that refused the payment does not charge them anything. FNBO has it that way so you may make a possible mistake and rip you off.
Business response:
Paul, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. When making payments online, the most recently used payment information will be saved to your Online Banking profile. The only time payment information is removed is if a payment using a new routing and account number posts to your account, or you have contacted us to request that the saved information be deleted, which is usually the result of a returned payment. Per the ter... read more
I applied for FNBO MGM rewards card. Used it for one month and the last charge was for $7240 which the card declined. When I called in I was told that I need to send them bautorized copies of my driver license, social security card and a pay stub. The nex day I called after sendung in the documents I was told that the vard was alreadt closed and that I should not be provided wuth any reason as that was their decision to close the account without any reason. I paid $150 for the naotary fees and my miney has been wasted becaus... read more
Business response:
Marieta, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of your cardmember agreement, an account may be closed by the bank at any time. If the decision is made to close an account, a letter is mailed explaining the factors that led to the decision. If you have additional questions, or do not receive this letter, you can always give us a call at 800-877-7408 and our Specialists will be happy to help.
I had a terrible experience with FNBO recently. I paid Expedia for services not provided. I disputed charges and was giving credit. But then bank had a nerve to charge me again for services I paid and was not provided . I called 3 times. Last one was a man who absolutely was agree with my situation but said they couldn't do anything. Before that I was simply disconnected. Most important first time I called- very rude women just told me several times you have to resolve your issue on your own and eventually hanged up on me. W... read more
Business response:
Elena, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. To look into a disputed charge further, and see what options may be available for a dispute, you can give us a call at 888-238-5070 and our Specialists will be happy to help.
I have their MGM world MasterCard credit card and randomly they will hold payments for 2 weeks before releasing credit. The money comes out of my bank the day I make the electronic transfer. FNBO can’t tell me why this occurs only that it is at their discretion. Told me that if I don’t like it, I should take my credit card business someplace else. I put $80k worth of charges on this card last year but I guess my business is not important to them. Avoid FNBO as they seem to run their business with contempt for the customer.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is open now. It will close at 5:00 p.m.
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