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FNBO
- Finance
- Erie, CO
About this business
First National Bank of Omaha is proud to serve Erie and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to help ... read more
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have a high credit score. Always get approved automatically for credit cards. Bought **** and applied for the **** rewards card. They pended my application, then requested a signed original copy of my social security card, a copy of my driver's license and 2 years worth of W2. What kind of antiquated customer verification is this? I escalated to a manager who was happy to terminate my application. If this is any indication of how they do business, stay away!!!
Business response:
Hello Antonio, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Please feel free to give us a call at ************ if you would like to discuss this further.
I never agreed to have an a credit card opened in my name, my account was automatically transferred from another company. I never received cards or a statement until there was a past due notice. My charges from my previous card transferred over but the autopay did not. I called and waited on hold for about 45 minutes to pay my bill and request the information I needed for online banking so I wouldn't have to call to pay my bill again, I was told that I needed to have a card to do that and that cards would be sent. I did not ... read more
Business response:
Hello Kelly, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Our mission is to build and maintain long-term relationships. We are committed to open communication both good an... read more
well giving my information to someone not on my account they need to be held accountable due to the negligence...
Business response:
Colleen, we would like the chance to look into this. Please contact us at **************, so we can address your concerns, and look into this further. We'll be sure to fully investigate this matter for you. We look forward to hearing from you.
In only the 2nd month after they bought ******* card business they are holding payment for 14 days before crediting account. Without reason just because they can. Zero credit issues, late payments or charge backs but yet they're still holding the payment even though payment has been deducted from my account. And they refuse to help in anyway. Terrible Card policies in 2nd month of transactions.
Business response:
PJ ******, we sincerely apologize for any inconvenience the payment hold has caused and that our service did not meet your expectations. At FNBO, we strive to achieve superior level of service. We are also committed to making improvements when needed to ensure we treat our customers in a manner that shows we value their time and business. If you have any questions, please do not hesitate to contact us at ************.
WORST THING ** DID TO LOYAL GAS CARD HOLDERS. FROM LISTING ** **** GROCERY PURCHASE AS "CAR RENTAL" - CAN'T RENT A CAR AT A GROCERY STORE - TO MISSING SAVINGS AT GAS PUMP FOR USING THE ** REWARDS **** - TO CUSTOMER SERVICE REPS. SOUNDING AS IF THEY DON'T REALLY CARE ABOUT ** CUSTOMERS - SYNCHRONY BANK HANDLED THE ** CARD WITHOUT INCIDENT! THIS IS THE ABSOLUTE WORST MOVE **/ ***** COULD HAVE DONE TO ITS CUSTOMERS- MAKE SURE CARDS ARE NOT USED "CONTACTLESS" AT GAS PUMP, THUS NULLIFYING SAVINGS AT PUMP - FNBO STATES THEY'VE DIS... read more
I have had nothing but problems since the ******* has switched from ********* to FNBO. I put my checking account into the system so that I could pay my bills online. For some reason their system keeps telling them it is not a valid checking account. I was made to feel like I had done something wrong, instead of trying to figure out why the problem was occurring in their system. I had multiple calls where the agent told me my payment was processing, only to find out it did not. They ended up putting a lock on my account- Agai... read more
Had a 4500 dollar credit limit. Paid it off and they dropped it to 1000 no reason or explanation.
Business response:
Jon, we appreciate you for taking the time to voice your concerns. We're sorry your limit was decreased. For limit decreases, we automatically send out reasoning letters. We want to look into the reason for you. Can you please call us at **************?
I have been *** credit card since 19months expriance from synchrony bank good standing.but may-22-2022. The synchrony bank *** credit card transfer to f.n.bo of omaha. My account still working good.one day my car blocked.i contact to fraud dept.asking me my personal questions and I answered to them after reinstat card continued using. But after 2days later again my car blocked.i contact to again fraud dept. At this time asking me my driver license. And s.s number.i am a so upset.and it is illegal they can not asking me becau... read more
Business response:
Thank you for reaching out to us, Yeon. We're sorry your recent experience was upsetting. Our fraud team may use various government-issued identification documents to complete verification. If you have further questions, please call us at **************.
Highly Suspicious lack of transparency. Just getting started with the new BP program, but I getting a very bad taste. eMails about logons are coming from ' ***************************** ' and nothing in the emails identifies them as coming from FNBO in any way. All other banks and CC processors I deal with clearly identify themselves in all communications. This makes me wonder if they're using an outside processor and exposing our information outside their systems. I have serious doubts about the integrity of whoever I'm dea... read more
Business response:
R. N., we appreciate you for sharing your experience. It troubles us to hear you aren't satisfied with your recent experience. We apologize for the concern this has caused and hope you will understand that our intent is to make sure your banking information is secured to the fullest extent. Please give us the chance to change your mind. Can you call us at **************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 131 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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