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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I've had the same credit card with FNBO for the last 10 years with the same address and same phone#. I've never been late for my payment and have never had any security issue with my card. Ever suddenly starting from last week, I was getting error message continuously when logging into my account stating 'Unfortunately, we are experiencing technical difficulties at this time. We apologize for any inconvenience this may cause you. Please try to access the site again later or call Customer Service for assistance.'. After a day... read more
Business response:
Willa, we're sorry to hear that our services do not meet your expectations. When scheduling a payment via your Online Banking profile, you are required to hit the 'Submit' button, and then click 'Confirm' on the next page to ensure that all the information listed is correctly. If the payment is not confirmed, the payment will not be scheduled. In some situations, when calling, additional verification may be required to help ensure the security of the account. If you have any additional questions or concerns, you can always g... read more
Before BP switched from Synchrony to FNBO my account was set up for automatic drafts. After the switch, the automatic drafts did not happen and I did not know it until today when I received a letter stating the account had been closed. There is so much fraud, I wasn't sure if the letter was legitimate. The letter stated I could make a payment using the enclosed envelope and one was not included, so that made me suspicious, too. To verify, I called the number on the back of my card to check if I had outstanding past due charg... read more
Business response:
Belinda, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Prior to the conversion, packets were sent to BP credit card customers notifying them of the conversion and what would be happening. Part of this information did explain that customers would need to re-enroll in AutoPay after the conversion date. Unfortunately, if an account is closed due to non-payment, it cannot be re-opened. We apologize for any inconvenience this may ca... read more
Before BP switched from Synchrony to FNBO my account was set up for automatic drafts. After the switch, the automatic drafts did not happen and I did not know it until today when I received a letter stating the account had been closed. There is so much fraud, I wasn't sure if the letter was legitimate. The letter stated I could make a payment using the enclosed envelope and one was not included, so that made me suspicious, too. To verify, I called the number on the back of my card to check if I had outstanding past due charg... read more
Business response:
Belinda, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Prior to the conversion, packets were sent to BP credit card customers notifying them of the conversion and what would be happening. Part of this information did explain that customers would need to re-enroll in AutoPay after the conversion date. Unfortunately, if an account is closed due to non-payment, it cannot be re-opened. We apologize for any inconvenience this may ca... read more
I have a dispute and they tell me I have to wait for the fee to post before they do anything. They merely said call back in 2 to 3 business days and start the process over again. That included a 55 minute call wait. 35 minutes to reach fraudulent unit and 20 minutes waiting to speak to a supervisor. This is unacceptable, and you should stay away from this company. I have had success with **************** and ***********. Avoid this company.
Business response:
James, we're sorry to hear that the service you received did not meet your expectations and appreciate you taking the time to bring your concerns to our attention. At this time, we do not allow transactions to be disputed until they have fully posted to the account, because pending charges may be duplicated by the merchant, may be listed for the wrong amount, or may drop off before posting. The amount of time a charge remains pending is determined by the merchant, but a charge will typically post within 2 to 3 business days ... read more
I have a dispute and they tell me I have to wait for the fee to post before they do anything. They merely said call back in 2 to 3 business days and start the process over again. That included a 55 minute call wait. 35 minutes to reach fraudulent unit and 20 minutes waiting to speak to a supervisor. This is unacceptable, and you should stay away from this company. I have had success with **************** and ***********. Avoid this company.
Business response:
James, we're sorry to hear that the service you received did not meet your expectations and appreciate you taking the time to bring your concerns to our attention. At this time, we do not allow transactions to be disputed until they have fully posted to the account, because pending charges may be duplicated by the merchant, may be listed for the wrong amount, or may drop off before posting. The amount of time a charge remains pending is determined by the merchant, but a charge will typically post within 2 to 3 business days ... read more
I tried to pay my bill in full (it was only $49). It got kicked back for some reason. I possibly entered a number wrong in my account info. I asked about it and was told as much. I paid again and it went through on time. Then I got charged a $25 fee. When I asked about it the response was "well its our policy any time a payment gets kicked back". This company has ****** predatory policies and should be avoided at all costs.
Business response:
Luke, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, a fee may be assessed if a payment is late, or if a payment is returned for any reason. However, if you would like to see what options we may have available for an assessed fee, you can always give us a call at ************ and one of our Specialists will be happy to help.
I tried to pay my bill in full (it was only $49). It got kicked back for some reason. I possibly entered a number wrong in my account info. I asked about it and was told as much. I paid again and it went through on time. Then I got charged a $25 fee. When I asked about it the response was "well its our policy any time a payment gets kicked back". This company has ****** predatory policies and should be avoided at all costs.
Business response:
Luke, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, a fee may be assessed if a payment is late, or if a payment is returned for any reason. However, if you would like to see what options we may have available for an assessed fee, you can always give us a call at ************ and one of our Specialists will be happy to help.
They charged me over $600 in fees.. 31 times $15.00 Fee for a $2.00 lottery ticket that showed up as a charge. Lesson Learned.. .. don't subscribe on *********. Customer Service would not remove them.. and I quote 'It's in the fine print of your CC Agreement". **********.... there are much better Banks to do business with!
Business response:
Dan, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, merchants that **** or ********** identify as a seller of travelers checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or other similar products and services are treated as Cash Advance transactions. Cash advance transactions receive a fee of 5% of the transaction amount, with a... read more
They charged me over $600 in fees.. 31 times $15.00 Fee for a $2.00 lottery ticket that showed up as a charge. Lesson Learned.. .. don't subscribe on *********. Customer Service would not remove them.. and I quote 'It's in the fine print of your CC Agreement". **********.... there are much better Banks to do business with!
Business response:
Dan, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, merchants that **** or ********** identify as a seller of travelers checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or other similar products and services are treated as Cash Advance transactions. Cash advance transactions receive a fee of 5% of the transaction amount, with a... read more
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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