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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had a terrible experience with FNBO recently. I paid Expedia for services not provided. I disputed charges and was giving credit. But then bank had a nerve to charge me again for services I paid and was not provided . I called 3 times. Last one was a man who absolutely was agree with my situation but said they couldn't do anything. Before that I was simply disconnected. Most important first time I called- very rude women just told me several times you have to resolve your issue on your own and eventually hanged up on me. W... read more
Business response:
Elena, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. To look into a disputed charge further, and see what options may be available for a dispute, you can give us a call at 888-238-5070 and our Specialists will be happy to help.
I have their MGM world MasterCard credit card and randomly they will hold payments for 2 weeks before releasing credit. The money comes out of my bank the day I make the electronic transfer. FNBO can’t tell me why this occurs only that it is at their discretion. Told me that if I don’t like it, I should take my credit card business someplace else. I put $80k worth of charges on this card last year but I guess my business is not important to them. Avoid FNBO as they seem to run their business with contempt for the customer.
I have their MGM world MasterCard credit card and randomly they will hold payments for 2 weeks before releasing credit. The money comes out of my bank the day I make the electronic transfer. FNBO can’t tell me why this occurs only that it is at their discretion. Told me that if I don’t like it, I should take my credit card business someplace else. I put $80k worth of charges on this card last year but I guess my business is not important to them. Avoid FNBO as they seem to run their business with contempt for the customer.
I had a terrible experience with FNBO recently. I paid Expedia for services not provided. I disputed charges and was giving credit. But then bank had a nerve to charge me again for services I paid and was not provided . I called 3 times. Last one was a man who absolutely was agree with my situation but said they couldn't do anything. Before that I was simply disconnected. Most important first time I called- very rude women just told me several times you have to resolve your issue on your own and eventually hanged up on me. W... read more
Business response:
Elena, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. To look into a disputed charge further, and see what options may be available for a dispute, you can give us a call at 888-238-5070 and our Specialists will be happy to help.
Terrible service on this MasterCard. I applied for this to get the Amtrak rewards but it's been a nightmare. They took more out of my checking account than the balance due this month. I asked about this on two different occasions. The first person said that it is a mistake and she will "look into it," but I never heard anything back. The second person said that it's normal to do that, I told him the last person said otherwise, he insisted that I never spoke with anyone else. Also, the website won't show the credit and that I... read more
Business response:
Rick, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. To see what happened, and what options we may have available, you can give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.
Terrible service on this MasterCard. I applied for this to get the Amtrak rewards but it's been a nightmare. They took more out of my checking account than the balance due this month. I asked about this on two different occasions. The first person said that it is a mistake and she will "look into it," but I never heard anything back. The second person said that it's normal to do that, I told him the last person said otherwise, he insisted that I never spoke with anyone else. Also, the website won't show the credit and that I... read more
Business response:
Rick, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. To see what happened, and what options we may have available, you can give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.
A zero interest credit card for one year turned out to for three months. Called them only for them to only on balance transfers. Next call the manager said there was no such card. I sent the full payment to them, the money came out of my account but did not post to the credit card for TWO WEEKS. Worst credit card I have had in forty years of credit cards. They are a complete scam how they are allowed to get away with this is disgusting. It is not loosing a couple hundred dollars that is maddening it is the lying. Ian S. ( It... read more
Business response:
Ian, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. All payments post to credit cards in the same timeframe. If a payment is scheduled or received before 5 PM CST on a business day, it will post to the account the same day. A payment scheduled or received after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business day, it will post to the account the first business day following and will be back-dated to when ... read more
A zero interest credit card for one year turned out to for three months. Called them only for them to only on balance transfers. Next call the manager said there was no such card. I sent the full payment to them, the money came out of my account but did not post to the credit card for TWO WEEKS. Worst credit card I have had in forty years of credit cards. They are a complete scam how they are allowed to get away with this is disgusting. It is not loosing a couple hundred dollars that is maddening it is the lying. Ian S. ( It... read more
Business response:
Ian, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. All payments post to credit cards in the same timeframe. If a payment is scheduled or received before 5 PM CST on a business day, it will post to the account the same day. A payment scheduled or received after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business day, it will post to the account the first business day following and will be back-dated to when ... read more
Haven’t used too much credit through them. But so far the little things I have with. My experience has be okay. I’ll give 4 stars
Business response:
Ricarrdio, we're glad to hear that everything is working well for you! Thanks for the 4 star review. If you have any questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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