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FNBO
- Finance
- Erie, CO
About this business
First National Bank of Omaha is proud to serve Erie and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to help ... read more
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I tried to pay my bill in full (it was only $49). It got kicked back for some reason. I possibly entered a number wrong in my account info. I asked about it and was told as much. I paid again and it went through on time. Then I got charged a $25 fee. When I asked about it the response was "well its our policy any time a payment gets kicked back". This company has ****** predatory policies and should be avoided at all costs.
Business response:
Luke, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, a fee may be assessed if a payment is late, or if a payment is returned for any reason. However, if you would like to see what options we may have available for an assessed fee, you can always give us a call at ************ and one of our Specialists will be happy to help.
They charged me over $600 in fees.. 31 times $15.00 Fee for a $2.00 lottery ticket that showed up as a charge. Lesson Learned.. .. don't subscribe on *********. Customer Service would not remove them.. and I quote 'It's in the fine print of your CC Agreement". **********.... there are much better Banks to do business with!
Business response:
Dan, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, merchants that **** or ********** identify as a seller of travelers checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or other similar products and services are treated as Cash Advance transactions. Cash advance transactions receive a fee of 5% of the transaction amount, with a... read more
************ they preapprove you than deny you...they make your credit score lower and it stays on your report for 2 years? thats wrong !
Business response:
Hank, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will n... read more
I paid my balance off with ************ prior to FNBO taking over the ** account back in May 2022. When they took over I still had a $620.01. balance on my new bill when it was paid prior to the take over. I have been dealing with this since May. I have sent proof of payment multiple times to FNBO, but somehow they never get it when I was told that Lynn in accounting did receive it. We were told on 11/25/22 and again on 12/19/22 that they were writing everything off and they would clear the credit report for this. It is now ... read more
Business response:
We are very sorry to hear about your experience, and would like to assist you with resolving the issue of the missing payment. So that we can review what the status of the account is, and what steps are necessary to locate the payment, can you give us a call at ************?
I'm still confused. I opened a credit card with FNBO Never late most of the time I paid my balance off in full as I do with all my credit cards. If not paid in full paid more than minimum payment. Apparently they recognize my responsibility increased my credit limit. Never came close to the credit limit. All of a sudden I get a message from my ****** which monitors my credit and I receive quarterly credit reports from all 3 credit bureaus. My credit limit has been dropped from $5000 to $1700 mind you this is Christmas holi... read more
Business response:
Nadia, we are sorry to hear that our services do not meet your expectations. Please keep in mind that credit profiles change over time, and we review all our a regular basis to make sure that the credit limit is in line with our best interests, as well as the interests of the customer. If the decision is made to decrease an account's credit limit, a letter will be be mailed to the address on file with the factors that led to the decision. If you have not received the letter, or have questions about the factors listed, please... read more
Worst credit card company ever. I came to FNBO when the ****** credit card moved from ****. They stopped my credit card over a perceived fraudulent charge...but didn't bother to call me nor email me. I had to call them and endure over a 30 minute wait to speak to a representative. A week later, I got a voicemail re a possible fraudulent charge. Called back, endured a 44 minute hold. Today I receive an email about a possible change to my login info. I log on, the website (redesigned) won't load. I call the number provided and... read more
Business response:
Terence, we appreciate you taking the time to bring your concerns to our attention, and regret to hear that our services have not met your expectations. Due to the holiday season, some of our departments are experiencing longer than normal hold times due to higher than normal call volumes. If you have any questions about holds or blocks on an account, or would like to see what options we may have available, please do not hesitate to give us a call at ************ and one of our Specialists will be happy to help.
Defect in the "Card by FNBO" IOS app. Within the app, there's a checkbox (under Manage Your Account) labeled "Monthly Statement Available-Notify me when my statement information is available to view online." Clicking the checkbox crashes the app. Upon reopening the app, the box remained unchecked. To avoid late fees, it is somewhat important that this option is fixed. The app and OS are at the latest release levels on my devices. (I also posted this information within the ***** App Store.)
Business response:
Wayne, we appreciate you taking the time to bring your issues with the app to our attention. To help resolve this issue, you can give us a call at ************, and one of our Online Specialists will be happy to help. Please note, you can also enroll in eStatements by logging into your account from our full website and clicking the 'Enroll in Paperless Statements' or 'Manage Paperless Statements' link on the left-hand side of the page.
I am just writing for customer receiving a letter from First National Bank of Omaha for a credit card pre approved. Do not apply cause I did and was declined not because I do not pay or have a bad credit score, but for having several cards. This is ****** to lure millions of people and see who they chose, and when you are declined you have a hard inquiry on your credit report and your score is lowered, I hope some type of Goverment agency would do something about it, will write to my state reps to let now there is lot's of ... read more
Business response:
Dario, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will ... read more
Terrible fraud department. Lindsay who was assigned to my case did not do her job. She did not follow up with police department and never reviewed police report. At the end of her investigation she falsely accused my son of making fraudulent charges without any evidence. I wish I would have seen all the 1 star reviews of this company before doing business with them. They allowed fraudulent charges to be made on my card without my permission. Fraudulent Charges on another card of mine were stopped immediately because they hav... read more
Business response:
We are sorry to hear that our services have not met your expectations. We are always using customer feedback, and your feedback will be used to help improve our services in the future. If you have any questions about a fraudulent charge or fraud investigation, you can give us a call at ************, and one of our Investigators will be happy to help.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 131 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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