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FNBO
- Finance
- Erie, CO
About this business
First National Bank of Omaha is proud to serve Erie and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to help ... read more
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I am leaving. There is no call center support 4 customers. I held the line over 1 hour waiting to report a lost card. The only can support payments over the phone. Unacceptable.
Business response:
Oh no! We don't want to lose you as a valued customer, Xavora. We apologize for the long wait time. Please give us another chance to work with you and maintain our banking relationship. If you call us at**************, our agents are happy to assist you.
I have been with FNBO for over ten years and have been very happy with them. However, about two weeks ago, I noticed that my "Available Funds" field on the app and website was missing. I could only see the balance field, but not any pending transactions. I called FNBO, and the first associate and supervisor said it appeared to be a bug. They suggested I talk to their tech group. The second time I called the supervisor said it was a change to the website and that all those pending charges should now reflect in the "Balance Fi... read more
Business response:
Jennifer, thank you for leaving us a review. We appreciate you for being a long-standing customer and would hate to lose your business. After reviewing feedback from customers and employees on the confusion two balances created, we worked to develop one consistent balance. This enhanced feature includes your beginning daily balance, then factors in memo items, holds on funds, transfers, ACH transactions, any deposit, and account adjustments. If you have further questions, please call us at **************.
Wish I could do negative 10 review, worst banking & credit card experience. Terrible customer service and policies, make it hard for customer when experiencing a hardship. Randomly lower credit limit and close account and will steal your points. Do yourself a favor and go somewhere else! *********** has been fantastic for me!!!!
Business response:
Oh no! Victor, thank you for taking the time to voice your concerns. We're sorry your account was closed and will be sure to pass your feedback on.
I started doing business with this bank when they bought the credit card that was formerly known as Murphy Gas Stations. They are mostly located near ********. And since I shop there a lot, it was easy to get my gas there. They offered 5 cents off a gallon which was great as I drive a lot. They stopped doing that when FBNO took over but it was still ok because Murphy's still has the cheapest gas in town where I live. My problems however start when FBNO took over the servicing of the ******************. For some reason which ... read more
Business response:
Mary, thank you for sharing your experience with us. We hate that you feel this way and don't want to lose you as a valued customer. Please give us a chance to work with you. Can you please contact us at ***********************************?
I opened a secured account two years ago and payed off my balance a year ago. They just closed my account, because it shows on my credit report. I called to find out why and when will I get my deposit back and they replied its not closed, but clearly it is.
Business response:
Thank you for reaching out to us, Robert. We're sorry your experience didn't match your expectations. We want to look into your account. Can you please contact us at ***********************************?
On February 15, 2022, I applied for a ************* Credit Card, for which I intended only to use for gasoline purchases at a local **** Gas Station. On March 14, I received a letter from them, in which they now claim that they can't continue with my application unless I provide the following information within 20 days: 1. Copy of my driver license/state ID verifying my mailing address 2. Signed copy of my original social security card 3. Copies of W2s for the past 2 years I called the bank to express my extreme concern that... read more
Business response:
MJ, thank you for reaching out to us. We're sorry you aren't satisfied with your application experience. It is never our aim to put you through unnecessary verification. Please contact us at ************ or ****************, so we can take a second look at your Gulf application.
We've used their business credit card for over a decade, paying in full every month. Dec. our check must have been lost or delayed in the mail during the holidays. They turned our card off for usage (we run a small non-profit) and began contacting us for payment collections. I explained the situation & that we'd never had any issues until then. I was advised to put a stop pay on the check and re-issue to include the late fee (that I could dispute later), and pay Jan and Feb bills together, which I did. They then tacked on a ... read more
Business response:
We appreciate you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to exceed your expectations. We're sorry there was trouble with your payment, and we want to look into your account. Can you please contact us at ************ or *****************?
FNBO I applied for a **** credit card after they had sent me many requests to do so since I bought my **** Ranger. FNBO sent me a letter back wanting a copy of my driver's license, w-2's for two years, and a copy of my social security card. I have had excellent credit and have not been asked for this in forty years. I own my own home and have paid for my new **** Truck, and I am debt free. I called them and told them to withdraw this application because I am not about to send all of this. Frankly I think this is somewhat ex... read more
Business response:
Arthur, thank you for leaving us a review. We're sorry your application experience didn't meet your expectations. We regret that you withdrew your Ford Card application and will be sure to pass your feedback on to our credit team.
So I've been a member of this bank for 2 almost 3 years and as of today I'm no longer. I've never missed a payment on my card and rarely ever used it. It was stolen from me and acquired charges on it that were not mine. The bank refused to dispute it off. Then as I'm working the days to get figured out they hit my credit for past due and dropped my score 71 points . The whole point of getting this card is to help build your credit and with almost 3 years of good standing credit with them. This IS NOT a credit card you want t... read more
Business response:
Joe, we appreciate you for taking the time to voice your concerns. We're sorry you aren't satisfied with your recent experience, and we'd hate to lose you as a valued customer. We'd be happy to look into your account. Can you please contact us at ********************************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 131 reviews.
When is FNBO open?
FNBO is open now. It will close at 5:00 p.m.
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