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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
************ they preapprove you than deny you...they make your credit score lower and it stays on your report for 2 years? thats wrong !
Business response:
Hank, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will n... read more
************ they preapprove you than deny you...they make your credit score lower and it stays on your report for 2 years? thats wrong !
Business response:
Hank, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will n... read more
I paid my balance off with ************ prior to FNBO taking over the ** account back in May 2022. When they took over I still had a $620.01. balance on my new bill when it was paid prior to the take over. I have been dealing with this since May. I have sent proof of payment multiple times to FNBO, but somehow they never get it when I was told that Lynn in accounting did receive it. We were told on 11/25/22 and again on 12/19/22 that they were writing everything off and they would clear the credit report for this. It is now ... read more
Business response:
We are very sorry to hear about your experience, and would like to assist you with resolving the issue of the missing payment. So that we can review what the status of the account is, and what steps are necessary to locate the payment, can you give us a call at ************?
I paid my balance off with ************ prior to FNBO taking over the ** account back in May 2022. When they took over I still had a $620.01. balance on my new bill when it was paid prior to the take over. I have been dealing with this since May. I have sent proof of payment multiple times to FNBO, but somehow they never get it when I was told that Lynn in accounting did receive it. We were told on 11/25/22 and again on 12/19/22 that they were writing everything off and they would clear the credit report for this. It is now ... read more
Business response:
We are very sorry to hear about your experience, and would like to assist you with resolving the issue of the missing payment. So that we can review what the status of the account is, and what steps are necessary to locate the payment, can you give us a call at ************?
I'm still confused. I opened a credit card with FNBO Never late most of the time I paid my balance off in full as I do with all my credit cards. If not paid in full paid more than minimum payment. Apparently they recognize my responsibility increased my credit limit. Never came close to the credit limit. All of a sudden I get a message from my ****** which monitors my credit and I receive quarterly credit reports from all 3 credit bureaus. My credit limit has been dropped from $5000 to $1700 mind you this is Christmas holi... read more
Business response:
Nadia, we are sorry to hear that our services do not meet your expectations. Please keep in mind that credit profiles change over time, and we review all our a regular basis to make sure that the credit limit is in line with our best interests, as well as the interests of the customer. If the decision is made to decrease an account's credit limit, a letter will be be mailed to the address on file with the factors that led to the decision. If you have not received the letter, or have questions about the factors listed, please... read more
I'm still confused. I opened a credit card with FNBO Never late most of the time I paid my balance off in full as I do with all my credit cards. If not paid in full paid more than minimum payment. Apparently they recognize my responsibility increased my credit limit. Never came close to the credit limit. All of a sudden I get a message from my ****** which monitors my credit and I receive quarterly credit reports from all 3 credit bureaus. My credit limit has been dropped from $5000 to $1700 mind you this is Christmas holi... read more
Business response:
Nadia, we are sorry to hear that our services do not meet your expectations. Please keep in mind that credit profiles change over time, and we review all our a regular basis to make sure that the credit limit is in line with our best interests, as well as the interests of the customer. If the decision is made to decrease an account's credit limit, a letter will be be mailed to the address on file with the factors that led to the decision. If you have not received the letter, or have questions about the factors listed, please... read more
Worst credit card company ever. I came to FNBO when the ****** credit card moved from ****. They stopped my credit card over a perceived fraudulent charge...but didn't bother to call me nor email me. I had to call them and endure over a 30 minute wait to speak to a representative. A week later, I got a voicemail re a possible fraudulent charge. Called back, endured a 44 minute hold. Today I receive an email about a possible change to my login info. I log on, the website (redesigned) won't load. I call the number provided and... read more
Business response:
Terence, we appreciate you taking the time to bring your concerns to our attention, and regret to hear that our services have not met your expectations. Due to the holiday season, some of our departments are experiencing longer than normal hold times due to higher than normal call volumes. If you have any questions about holds or blocks on an account, or would like to see what options we may have available, please do not hesitate to give us a call at ************ and one of our Specialists will be happy to help.
Worst credit card company ever. I came to FNBO when the ****** credit card moved from ****. They stopped my credit card over a perceived fraudulent charge...but didn't bother to call me nor email me. I had to call them and endure over a 30 minute wait to speak to a representative. A week later, I got a voicemail re a possible fraudulent charge. Called back, endured a 44 minute hold. Today I receive an email about a possible change to my login info. I log on, the website (redesigned) won't load. I call the number provided and... read more
Business response:
Terence, we appreciate you taking the time to bring your concerns to our attention, and regret to hear that our services have not met your expectations. Due to the holiday season, some of our departments are experiencing longer than normal hold times due to higher than normal call volumes. If you have any questions about holds or blocks on an account, or would like to see what options we may have available, please do not hesitate to give us a call at ************ and one of our Specialists will be happy to help.
Defect in the "Card by FNBO" IOS app. Within the app, there's a checkbox (under Manage Your Account) labeled "Monthly Statement Available-Notify me when my statement information is available to view online." Clicking the checkbox crashes the app. Upon reopening the app, the box remained unchecked. To avoid late fees, it is somewhat important that this option is fixed. The app and OS are at the latest release levels on my devices. (I also posted this information within the ***** App Store.)
Business response:
Wayne, we appreciate you taking the time to bring your issues with the app to our attention. To help resolve this issue, you can give us a call at ************, and one of our Online Specialists will be happy to help. Please note, you can also enroll in eStatements by logging into your account from our full website and clicking the 'Enroll in Paperless Statements' or 'Manage Paperless Statements' link on the left-hand side of the page.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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