This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Please spare yourself the headache. I received a credit card about 6 months ago with a 14,000.00. Credit limit. I never put more than 1200.00 on this card I paid the card off in full and they decreased my credit limit down to 500.00 not 5,000.00 but 500.00. I called their customer service which was no help at all they stated they reviewed my **** score and based on my score the decreased my limit. I said sir my credits scores are still in the 700 what are you talking about. Then he proceeded to say it's ur revolving debt. I ... read more
Business response:
Regina, thank you for taking the time to share your feedback with us, and we are sorry to hear that you aren't satisfied with your recent experiences. Credit increases and decreases are based on your credit profile as a whole. When the decision is made to change an account's credit limit, a letter is sent with additional information about the decision. If you feel the factors on the letter are incorrect, we would recommend reviewing a copy of your credit report for any information that may be reporting incorrectly. If you ha... read more
Please spare yourself the headache. I received a credit card about 6 months ago with a 14,000.00. Credit limit. I never put more than 1200.00 on this card I paid the card off in full and they decreased my credit limit down to 500.00 not 5,000.00 but 500.00. I called their customer service which was no help at all they stated they reviewed my **** score and based on my score the decreased my limit. I said sir my credits scores are still in the 700 what are you talking about. Then he proceeded to say it's ur revolving debt. I ... read more
Business response:
Regina, thank you for taking the time to share your feedback with us, and we are sorry to hear that you aren't satisfied with your recent experiences. Credit increases and decreases are based on your credit profile as a whole. When the decision is made to change an account's credit limit, a letter is sent with additional information about the decision. If you feel the factors on the letter are incorrect, we would recommend reviewing a copy of your credit report for any information that may be reporting incorrectly. If you ha... read more
Stay away from this card/ company. I have had them since January. I was excited an very happy with them until, i wake up to find my avaliable credit at $0. I called they say you habe delinquencies on your account. My account was up to date. How ever being as though it was with in 6 months. Paying your account on the due date is considered past due. They do not off any txt notification, nor off automatic payments. To have accounts shut down with out notice as a small business owner. Relying on these 2 personal accounts to hel... read more
Business response:
Hello Deangelo, we appreciate you for taking the time to share your feedback with us. We're sorry to hear you weren't satisfied with your recent experience. We had our team look into this situation and they called you to provide clarification on the issue. We appreciate your loyalty and you can call us anytime at ************ should you have any additional questions.
Stay away from this card/ company. I have had them since January. I was excited an very happy with them until, i wake up to find my avaliable credit at $0. I called they say you habe delinquencies on your account. My account was up to date. How ever being as though it was with in 6 months. Paying your account on the due date is considered past due. They do not off any txt notification, nor off automatic payments. To have accounts shut down with out notice as a small business owner. Relying on these 2 personal accounts to hel... read more
Business response:
Hello Deangelo, we appreciate you for taking the time to share your feedback with us. We're sorry to hear you weren't satisfied with your recent experience. We had our team look into this situation and they called you to provide clarification on the issue. We appreciate your loyalty and you can call us anytime at ************ should you have any additional questions.
I closed my ******* account. After it was closed, I was credited $684.00. This was on 8-12-2022.I've called 3 times and I still haven't received my check for $684.00! WHY!!!!!
Business response:
Hello Richard, we apologize for your recent experience. We took a look into this and discovered that research was being conducted on the return which delayed the process. We are sending out the check today 9/6 and you will receive it shortly. Thank you for your patience.
I closed my ******* account. After it was closed, I was credited $684.00. This was on 8-12-2022.I've called 3 times and I still haven't received my check for $684.00! WHY!!!!!
Business response:
Hello Richard, we apologize for your recent experience. We took a look into this and discovered that research was being conducted on the return which delayed the process. We are sending out the check today 9/6 and you will receive it shortly. Thank you for your patience.
I have had credit accounts with FNBO for a year. I pay my accounts as soon as I receive my statement, and I generally pay the full balance. I have had a fine relationship with FNBO. HOWEVER- I suddenly count not access my my accounts via android or computer. It took 2 days for a rep to discover that my accounts were put 'on hold'. I spoke to the fraud department, & they could provide no logical explanation, just that it may have been randomly. I received no prior notice to this happening, which means charges made were now in... read more
Business response:
Hello Christopher, thank you for bringing this issue to our attention and understand your frustration. Our fraud department is looking into this issue to determine the cause and will be contacting you directly with a resolution. We thank you for your loyalty and patience.
I requested a credit line increase months ago, I was told I had to wait until 8/14/22 before I could request it so I did. The system automatically increased it by 450 which isn't enough. When I called in I was told that now I must wait till 12/12/22 before I could request an increase. The person I spoke to in the credit dept; interrogated me on how I got transferred to her dept.; instead of her resolving my issue and she rushed me off the phone as if I was interrupting her. I'm blown my account has been in excellent standing... read more
Business response:
Hello Regina, we understand your frustration and apologize for any misunderstandings about our credit policy. We have attempted to contact you via phone and have left voice messages with an explanation to the credit limit increase policy. We thank you for your loyalty and understanding.
I have had credit accounts with FNBO for a year. I pay my accounts as soon as I receive my statement, and I generally pay the full balance. I have had a fine relationship with FNBO. HOWEVER- I suddenly count not access my my accounts via android or computer. It took 2 days for a rep to discover that my accounts were put 'on hold'. I spoke to the fraud department, & they could provide no logical explanation, just that it may have been randomly. I received no prior notice to this happening, which means charges made were now in... read more
Business response:
Hello Christopher, thank you for bringing this issue to our attention and understand your frustration. Our fraud department is looking into this issue to determine the cause and will be contacting you directly with a resolution. We thank you for your loyalty and patience.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 137 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com