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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had a card for several years and used it a few times then paid in full each time. I used the card to pay the balance ($1,500) on my Disney cruise last Thursday and received an alert that my account was closed the same day. I call customer service and they stated there was nothing that could be done and the charge probably will not go through. So now I have to wait and see then pay again and it needs to be paid in full by the end of the month or I lose my reservation. I am in shock that this is allowed and customers can be ... read more
Business response:
Lisa, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************ or send an email with more information to *****************?
They add so many stipulations on their promotions that it's difficult to get and refuse to work with you or give you any customer service if you aren't wealthy. I created a new account for their $250 promotion. Make 2 direct deposits of $250 each for 2 consecutive months and they will give you $250. I did this, but they said I made 1 deposit the first month and 3 deposits the second month. They said for the first month that the last day was 7/13 and my paycheck cleared on 7/15 which is why the second month was 3 payments. Tw... read more
Business response:
Cedric, we are very sorry to hear about the experience you had! You may rest assured that your experience and concerns have been forwarded appropriately so that we can help provide better service in the future. If you need assistance with anything else, please do not hesitate to give us a call at ************.
They add so many stipulations on their promotions that it's difficult to get and refuse to work with you or give you any customer service if you aren't wealthy. I created a new account for their $250 promotion. Make 2 direct deposits of $250 each for 2 consecutive months and they will give you $250. I did this, but they said I made 1 deposit the first month and 3 deposits the second month. They said for the first month that the last day was 7/13 and my paycheck cleared on 7/15 which is why the second month was 3 payments. Tw... read more
Business response:
Cedric, we are very sorry to hear about the experience you had! You may rest assured that your experience and concerns have been forwarded appropriately so that we can help provide better service in the future. If you need assistance with anything else, please do not hesitate to give us a call at ************.
With a perfect FICO scores of 800+, using card monthly and paying it off monthly - they sent me a letter one day of lowering my limit from 15,000 to $500. When I called in to ask why - they came up with bogus answer's claiming it's not their fault, but it is credit agencies who sent a signal to them. Then while I was on the phone with supervisor I pulled all 3 my credit reports, and found that my scores are still 800+, never late, never failed anything, I simply ask them again "what is a real reason behind it", they still co... read more
Business response:
Rich, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well, and we apologize if you may disagree with these decisions. If you have additional questions, please do not hesitate to contact us at ************, where one of our Customer Care Specialists will be happy to help.
With a perfect FICO scores of 800+, using card monthly and paying it off monthly - they sent me a letter one day of lowering my limit from 15,000 to $500. When I called in to ask why - they came up with bogus answer's claiming it's not their fault, but it is credit agencies who sent a signal to them. Then while I was on the phone with supervisor I pulled all 3 my credit reports, and found that my scores are still 800+, never late, never failed anything, I simply ask them again "what is a real reason behind it", they still co... read more
Business response:
Rich, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well, and we apologize if you may disagree with these decisions. If you have additional questions, please do not hesitate to contact us at ************, where one of our Customer Care Specialists will be happy to help.
I have a credit score > 800 Total Utilization < 1% > 7 years of history They decreased my credit limit to 10% of the old one. The reason was laughable - recently seeing more usage on this card - guess FNBO does not like customers to use their card more. The CS agent did not care at all - kept saying: the reason is on the letter. We get the decision from credit reporting bureau which is a lie - Banks make decision on their own with info from credit reporting bureau. Again my score is > 800 TODAY Closed my account immediately ... read more
Business response:
James, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well. When the decision is made to decrease a customer's credit limit, a letter with additional information is mailed out automatically. If you have questions about the reasoning, or do not receive this letter, please do not hesitate to give us a call ... read more
I have a credit score > 800 Total Utilization < 1% > 7 years of history They decreased my credit limit to 10% of the old one. The reason was laughable - recently seeing more usage on this card - guess FNBO does not like customers to use their card more. The CS agent did not care at all - kept saying: the reason is on the letter. We get the decision from credit reporting bureau which is a lie - Banks make decision on their own with info from credit reporting bureau. Again my score is > 800 TODAY Closed my account immediately ... read more
Business response:
James, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well. When the decision is made to decrease a customer's credit limit, a letter with additional information is mailed out automatically. If you have questions about the reasoning, or do not receive this letter, please do not hesitate to give us a call ... read more
On May 29, 2022, I mailed a check (member since 2001) for $65.94 to pay my account in full. The check cleared the bank on June 6, 2022 (FNBO bought out Synchrony Bank). After the check cleared the bank and for the next four months (June, July, August, & September), I received a billing statement with a balance. As of today, the balance is showing as $39.97. Attempting to resolve this situation, I called FNBO. The first course of action I was instructed to take was to return to my physical bank to request a copy of the cleare... read more
Business response:
Joanne, we are very sorry to hear about your experience, and would love to try to help resolve the issue. Can you please give us a call at ************, so one of our Customer Care Specialists can look into this further?
On May 29, 2022, I mailed a check (member since 2001) for $65.94 to pay my account in full. The check cleared the bank on June 6, 2022 (FNBO bought out Synchrony Bank). After the check cleared the bank and for the next four months (June, July, August, & September), I received a billing statement with a balance. As of today, the balance is showing as $39.97. Attempting to resolve this situation, I called FNBO. The first course of action I was instructed to take was to return to my physical bank to request a copy of the cleare... read more
Business response:
Joanne, we are very sorry to hear about your experience, and would love to try to help resolve the issue. Can you please give us a call at ************, so one of our Customer Care Specialists can look into this further?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 137 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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