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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
BEWARE OF THIS COMPANY - Predatory practices. $99 lesson learned. Hidden "activation" fee listed on ******* website - hidden quite well - spoke with a CSR within 5 minutes of applying - he assured me this charge would be removed but since account was just opened - he could not look up the account. CSR today said NO - I used the card - of course I used the card cause that is where I found your bogus ad. So my tickets on ******* has now cost me an additional $99 so that I can pay for a credit card that I used once and cancelle... read more
Business response:
Candy, we are very sorry to hear about your experience, and that you are unhappy with our services. If you have additional questions about the annual membership fee associated with the ****** Rewards **********, please do not hesitate to reach out to us at ************.
BEWARE OF THIS COMPANY - Predatory practices. $99 lesson learned. Hidden "activation" fee listed on ******* website - hidden quite well - spoke with a CSR within 5 minutes of applying - he assured me this charge would be removed but since account was just opened - he could not look up the account. CSR today said NO - I used the card - of course I used the card cause that is where I found your bogus ad. So my tickets on ******* has now cost me an additional $99 so that I can pay for a credit card that I used once and cancelle... read more
Business response:
Candy, we are very sorry to hear about your experience, and that you are unhappy with our services. If you have additional questions about the annual membership fee associated with the ****** Rewards **********, please do not hesitate to reach out to us at ************.
fnbo has the worst app and website I have used when banking. Every time you want it to work, it doesn't. I try to reset my password and it never works. When it does work I can log in for weeks and then out of the blue it stops letting me log in, then I have to reset my password again, and it takes hours if not days to do this. It's just the worst website and app. Please improve it!!!!
Business response:
Victor, we are very sorry to hear about the issues you are experiencing with our app. We are aware of some users experiencing issues when logging in today, November 1, and are working to resolve them. At this time, we recommend trying back later, and giving us a call at ************ if you are still unable to log in, or other log-in issues persist.
fnbo has the worst app and website I have used when banking. Every time you want it to work, it doesn't. I try to reset my password and it never works. When it does work I can log in for weeks and then out of the blue it stops letting me log in, then I have to reset my password again, and it takes hours if not days to do this. It's just the worst website and app. Please improve it!!!!
Business response:
Victor, we are very sorry to hear about the issues you are experiencing with our app. We are aware of some users experiencing issues when logging in today, November 1, and are working to resolve them. At this time, we recommend trying back later, and giving us a call at ************ if you are still unable to log in, or other log-in issues persist.
I recently made a payment to my account and went to check it online to see if the payment posted and was not able to access my account. I called customer service and was transferred to the fraud department. They said my account on hold and under review.. I was not sent any communication that a review was being done or that any fraudulent activity was detected. They wouldn't tell me how long the review would take. It's been a week since I made my payment and the account is still on hold
Business response:
Stacy, thank you for bringing your concerns to our attention and sharing your experience. Our goal is to exceed our customer's expectations, and your feedback will be used to help improve our services in the future. If you have any additional questions about the hold, please do not hesitate to reach out to us at ************.
I recently made a payment to my account and went to check it online to see if the payment posted and was not able to access my account. I called customer service and was transferred to the fraud department. They said my account on hold and under review.. I was not sent any communication that a review was being done or that any fraudulent activity was detected. They wouldn't tell me how long the review would take. It's been a week since I made my payment and the account is still on hold
Business response:
Stacy, thank you for bringing your concerns to our attention and sharing your experience. Our goal is to exceed our customer's expectations, and your feedback will be used to help improve our services in the future. If you have any additional questions about the hold, please do not hesitate to reach out to us at ************.
I have had numerous issues with FNBO being able to apply a payment correctly to my loan. In making a payment on the phone and requesting the payment be applied to principal only, FNBO has an issue they apply it to the Line of Credit (LOC). Doing this does not allow for my automated to be withdrawn. This issue has been going on now for 4 years. My latest issue is again dealing with a payment incorrectly applied to my account as LOC instead of principal only. In FNBO's process to correct the issue they have deleted one of my t... read more
Business response:
Marlyn, we are very sorry to hear about your experience and issues! So that we can look into this further, can you give us a call at ************, or send an email to *****************?
I have had numerous issues with FNBO being able to apply a payment correctly to my loan. In making a payment on the phone and requesting the payment be applied to principal only, FNBO has an issue they apply it to the Line of Credit (LOC). Doing this does not allow for my automated to be withdrawn. This issue has been going on now for 4 years. My latest issue is again dealing with a payment incorrectly applied to my account as LOC instead of principal only. In FNBO's process to correct the issue they have deleted one of my t... read more
Business response:
Marlyn, we are very sorry to hear about your experience and issues! So that we can look into this further, can you give us a call at ************, or send an email to *****************?
I had a card for several years and used it a few times then paid in full each time. I used the card to pay the balance ($1,500) on my Disney cruise last Thursday and received an alert that my account was closed the same day. I call customer service and they stated there was nothing that could be done and the charge probably will not go through. So now I have to wait and see then pay again and it needs to be paid in full by the end of the month or I lose my reservation. I am in shock that this is allowed and customers can be ... read more
Business response:
Lisa, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************ or send an email with more information to *****************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 137 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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