This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I am just writing for customer receiving a letter from First National Bank of Omaha for a credit card pre approved. Do not apply cause I did and was declined not because I do not pay or have a bad credit score, but for having several cards. This is ****** to lure millions of people and see who they chose, and when you are declined you have a hard inquiry on your credit report and your score is lowered, I hope some type of Goverment agency would do something about it, will write to my state reps to let now there is lot's of ... read more
Business response:
Dario, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will ... read more
Defect in the "Card by FNBO" IOS app. Within the app, there's a checkbox (under Manage Your Account) labeled "Monthly Statement Available-Notify me when my statement information is available to view online." Clicking the checkbox crashes the app. Upon reopening the app, the box remained unchecked. To avoid late fees, it is somewhat important that this option is fixed. The app and OS are at the latest release levels on my devices. (I also posted this information within the ***** App Store.)
Business response:
Wayne, we appreciate you taking the time to bring your issues with the app to our attention. To help resolve this issue, you can give us a call at ************, and one of our Online Specialists will be happy to help. Please note, you can also enroll in eStatements by logging into your account from our full website and clicking the 'Enroll in Paperless Statements' or 'Manage Paperless Statements' link on the left-hand side of the page.
I am just writing for customer receiving a letter from First National Bank of Omaha for a credit card pre approved. Do not apply cause I did and was declined not because I do not pay or have a bad credit score, but for having several cards. This is ****** to lure millions of people and see who they chose, and when you are declined you have a hard inquiry on your credit report and your score is lowered, I hope some type of Goverment agency would do something about it, will write to my state reps to let now there is lot's of ... read more
Business response:
Dario, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will ... read more
Terrible fraud department. Lindsay who was assigned to my case did not do her job. She did not follow up with police department and never reviewed police report. At the end of her investigation she falsely accused my son of making fraudulent charges without any evidence. I wish I would have seen all the 1 star reviews of this company before doing business with them. They allowed fraudulent charges to be made on my card without my permission. Fraudulent Charges on another card of mine were stopped immediately because they hav... read more
Business response:
We are sorry to hear that our services have not met your expectations. We are always using customer feedback, and your feedback will be used to help improve our services in the future. If you have any questions about a fraudulent charge or fraud investigation, you can give us a call at ************, and one of our Investigators will be happy to help.
Terrible fraud department. Lindsay who was assigned to my case did not do her job. She did not follow up with police department and never reviewed police report. At the end of her investigation she falsely accused my son of making fraudulent charges without any evidence. I wish I would have seen all the 1 star reviews of this company before doing business with them. They allowed fraudulent charges to be made on my card without my permission. Fraudulent Charges on another card of mine were stopped immediately because they hav... read more
Business response:
We are sorry to hear that our services have not met your expectations. We are always using customer feedback, and your feedback will be used to help improve our services in the future. If you have any questions about a fraudulent charge or fraud investigation, you can give us a call at ************, and one of our Investigators will be happy to help.
I had the same issue as Jesus G. I got an ****** Guest Rewards card sent to me by FNBO after ****** switched from Bank of America. The BoA card had no annual fee - the FNBO was 89$ a year. I closed that card and applied for the no fee version of the ****** card from FNBO (you shouldn't have to pay for rewards!) and was approved for 15k. I got the card on a Saturday and had not even activated it when I got the same letter Jesus G got telling me the fraud department had deactivated the card and wanted all those documents. I go... read more
Business response:
We are sorry to hear that our services do not meet your expectations, and you may rest assured that your feedback will be forwarded appropriately. If we have concerns about the security or authenticity of an account, a customer may be asked to verify additional information. Unfortunately, we are unable to advise further, but you can give us a call at************* if you have any additional questions or concerns. We apologize for any inconvenience this may cause.
I had the same issue as Jesus G. I got an ****** Guest Rewards card sent to me by FNBO after ****** switched from Bank of America. The BoA card had no annual fee - the FNBO was 89$ a year. I closed that card and applied for the no fee version of the ****** card from FNBO (you shouldn't have to pay for rewards!) and was approved for 15k. I got the card on a Saturday and had not even activated it when I got the same letter Jesus G got telling me the fraud department had deactivated the card and wanted all those documents. I go... read more
Business response:
We are sorry to hear that our services do not meet your expectations, and you may rest assured that your feedback will be forwarded appropriately. If we have concerns about the security or authenticity of an account, a customer may be asked to verify additional information. Unfortunately, we are unable to advise further, but you can give us a call at************* if you have any additional questions or concerns. We apologize for any inconvenience this may cause.
****** and FNBO sent an email offering me a credit card. Since I travel a lot on ****** I applied for it. The FNBO card was approved immediately. I already have the credit card with me, but to activate it, now FNBO is asking for my documents, Photo/ID and Copy of my Social Security Card. This is the first time that a bank asks for this information after they approved the card. This should happen before approving the card and entrap me with a $90 dollars a year subscription. I want to cancel this card. I will not send the inf... read more
Business response:
Jesus, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************, or send an email with more info to ****************?
****** and FNBO sent an email offering me a credit card. Since I travel a lot on ****** I applied for it. The FNBO card was approved immediately. I already have the credit card with me, but to activate it, now FNBO is asking for my documents, Photo/ID and Copy of my Social Security Card. This is the first time that a bank asks for this information after they approved the card. This should happen before approving the card and entrap me with a $90 dollars a year subscription. I want to cancel this card. I will not send the inf... read more
Business response:
Jesus, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************, or send an email with more info to ****************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com