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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Had a collection notice and credit reduction and a collection phone call to someone not even on my account ..I was in line on 42nd street freezing trying to make a payment with about 250 immigrants because of your banking hours..One day late..I can't wait till the news does a story on your little bully tactics and your abuse of your banking skills..Everyone Beware Do not use FNBO
Business response:
Richard, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Our Collections Department will only reach out to numbers that are listed on file, or have been previously approved for contact. If an incorrect number was called, we would recommend verifying your contact information is correct. For your convenience, our Customer Care Specialists are available 24/7 by phone at 888-530-3626.
Had a collection notice and credit reduction and a collection phone call to someone not even on my account ..I was in line on 42nd street freezing trying to make a payment with about 250 immigrants because of your banking hours..One day late..I can't wait till the news does a story on your little bully tactics and your abuse of your banking skills..Everyone Beware Do not use FNBO
Business response:
Richard, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Our Collections Department will only reach out to numbers that are listed on file, or have been previously approved for contact. If an incorrect number was called, we would recommend verifying your contact information is correct. For your convenience, our Customer Care Specialists are available 24/7 by phone at 888-530-3626.
I took advantage 0% balance transfer offer from FNBO during the holidays. I read the fine print that said I would be charged interest on store purchases and that 0% balances would be paid before higher% balances. I had no balance on my account when initiated the transfer and stopped using the card. Then a purchase that I made in December was applied to my account in February. No explanation for the delay in applying the charge late. Customer service was nice but not helpful. The interest on the purchase was 26.24%. My guess ... read more
Business response:
Mike, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Please keep in mind that balance transfers do not have a grace period and place your account in a revolving status. This means that any balances on the account at the time a balance transfer posts will begin to accrue interest at the applicable rate. Unfortunately, we are unable to review your purchases or other account history via this method of communication, but if you'd li... read more
I took advantage 0% balance transfer offer from FNBO during the holidays. I read the fine print that said I would be charged interest on store purchases and that 0% balances would be paid before higher% balances. I had no balance on my account when initiated the transfer and stopped using the card. Then a purchase that I made in December was applied to my account in February. No explanation for the delay in applying the charge late. Customer service was nice but not helpful. The interest on the purchase was 26.24%. My guess ... read more
Business response:
Mike, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Please keep in mind that balance transfers do not have a grace period and place your account in a revolving status. This means that any balances on the account at the time a balance transfer posts will begin to accrue interest at the applicable rate. Unfortunately, we are unable to review your purchases or other account history via this method of communication, but if you'd li... read more
Deceptive, dysfunctional and bad customer service. I started a Sun Country FNBO credit card a couple years ago. About 6 months ago I was offered a 0% balance transfer option. I took them up on their offer. The next month I paid my bill 100% on current purchases and some extra for the balance transfer amount. The month after that I received a bill charging me interest I called Sun Country FNBO to ask why I was being charged interest. They said because I didn’t pay the balance 100%. I told them I did pay 100% except the balanc... read more
Business response:
Steve, we're sorry to hear that our services don't meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, to avoid interest being charged on new purchases from the date they are made, the entire statement balance needs to be paid in full by the due date each month. If the statement balance is not paid in full each month, the balance is considered to be revolving, and any new purchases will be subject to interest. If you have any other que... read more
Deceptive, dysfunctional and bad customer service. I started a Sun Country FNBO credit card a couple years ago. About 6 months ago I was offered a 0% balance transfer option. I took them up on their offer. The next month I paid my bill 100% on current purchases and some extra for the balance transfer amount. The month after that I received a bill charging me interest I called Sun Country FNBO to ask why I was being charged interest. They said because I didn’t pay the balance 100%. I told them I did pay 100% except the balanc... read more
Business response:
Steve, we're sorry to hear that our services don't meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, to avoid interest being charged on new purchases from the date they are made, the entire statement balance needs to be paid in full by the due date each month. If the statement balance is not paid in full each month, the balance is considered to be revolving, and any new purchases will be subject to interest. If you have any other que... read more
I opened a checking , account , and credit card as part of a promotion. The credit card application got declined because they couldn't verify my identity. I have opened several credit cards, checking accounts with various financial institutions over the years and this was the first time I ran into something like this. When I called to ask what they needed to verify my identity, they didn't have answer. They just wanted me to apply again, and get another credit enquiry. This is a terrible institution and I will be closing all... read more
Business response:
Tony, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Unfortunately, this is not something we can look into further via this method of communication. If you give us a call at 800-652-5613, we'd be happy to see what the issue with the application was and advise of what steps may be available.
I opened a checking , account , and credit card as part of a promotion. The credit card application got declined because they couldn't verify my identity. I have opened several credit cards, checking accounts with various financial institutions over the years and this was the first time I ran into something like this. When I called to ask what they needed to verify my identity, they didn't have answer. They just wanted me to apply again, and get another credit enquiry. This is a terrible institution and I will be closing all... read more
Business response:
Tony, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Unfortunately, this is not something we can look into further via this method of communication. If you give us a call at 800-652-5613, we'd be happy to see what the issue with the application was and advise of what steps may be available.
I've had the same credit card with FNBO for the last 10 years with the same address and same phone#. I've never been late for my payment and have never had any security issue with my card. Ever suddenly starting from last week, I was getting error message continuously when logging into my account stating 'Unfortunately, we are experiencing technical difficulties at this time. We apologize for any inconvenience this may cause you. Please try to access the site again later or call Customer Service for assistance.'. After a day... read more
Business response:
Willa, we're sorry to hear that our services do not meet your expectations. When scheduling a payment via your Online Banking profile, you are required to hit the 'Submit' button, and then click 'Confirm' on the next page to ensure that all the information listed is correctly. If the payment is not confirmed, the payment will not be scheduled. In some situations, when calling, additional verification may be required to help ensure the security of the account. If you have any additional questions or concerns, you can always g... read more
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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