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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I've had my card less than a month and the company is already not honoring options that I'm supposed to have with this card. It says everywhere on my paperwork and initial application that balance transfers are an option with the card but it won't allow me to make one. There is not a representative or supervisor with any authority to change anything. I've never felt so mislead with any of my cards. I will be closing this account by the end of the week and sticking with Chase and Capital one, they know what customer service i... read more
Business response:
Lex, we appreciate you taking the time to bring your concerns to our attention and are sorry to hear that our services have not met your expectations. Unfortunately, this is not something we can look into via review, but to check an account for balance transfer options that may be available, you can give us a call at 888-530-3626 and our Specialists will be happy to help.
I've had my card less than a month and the company is already not honoring options that I'm supposed to have with this card. It says everywhere on my paperwork and initial application that balance transfers are an option with the card but it won't allow me to make one. There is not a representative or supervisor with any authority to change anything. I've never felt so mislead with any of my cards. I will be closing this account by the end of the week and sticking with Chase and Capital one, they know what customer service i... read more
Business response:
Lex, we appreciate you taking the time to bring your concerns to our attention and are sorry to hear that our services have not met your expectations. Unfortunately, this is not something we can look into via review, but to check an account for balance transfer options that may be available, you can give us a call at 888-530-3626 and our Specialists will be happy to help.
Worst bank I've ever dealt with, employees are inept at every level, can't get deposits right, can't get debit cards ordered to the proper accounts, and don't you dare have multiple accounts with them because they'll definitely screw that up too.
Business response:
Scott, we're sorry to hear that the service you received has not met your expectations and appreciate you taking the time to bring your concerns to our attention. So that we can look into this further, and see what options we may have available, can you give us a call at 800-642-0014?
Worst bank I've ever dealt with, employees are inept at every level, can't get deposits right, can't get debit cards ordered to the proper accounts, and don't you dare have multiple accounts with them because they'll definitely screw that up too.
Business response:
Scott, we're sorry to hear that the service you received has not met your expectations and appreciate you taking the time to bring your concerns to our attention. So that we can look into this further, and see what options we may have available, can you give us a call at 800-642-0014?
I’ve banked here for a long time but what I’ve found recently is that they don’t offer competitive rates. This is true across home loans, personal loans and even with the account types they offer. I was in a branch today and they wouldn’t even give me the rate on an HY account as I’m an existing customer and not a new customer. Seems like any business should focus on providing the best they can offer to their loyal clients. May consider moving all 4 accounts I have with them even considering the hassle. Disappointing to say ... read more
Business response:
James, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 800-642-0014 and our Specialists will be happy to help.
I’ve banked here for a long time but what I’ve found recently is that they don’t offer competitive rates. This is true across home loans, personal loans and even with the account types they offer. I was in a branch today and they wouldn’t even give me the rate on an HY account as I’m an existing customer and not a new customer. Seems like any business should focus on providing the best they can offer to their loyal clients. May consider moving all 4 accounts I have with them even considering the hassle. Disappointing to say ... read more
Business response:
James, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 800-642-0014 and our Specialists will be happy to help.
Something fishy is going on with their system and it appears they have manipulated it to not take payments so you will pay interest. If this has happened to me twice with FNBO, but never before in the 15 years I’ve had a BP card with the other providers. Also, not remembering more than on account online for payment is very suspicious as well.
Business response:
Andrew, we appreciate you taking the time to bring your concerns to our attention. When making payments online or via the mobile app, you will need to click the 'Submit', which will show you the payment information and prompt you to press 'Confirm'. If the payment is not confirmed, it will not post to the account. Please keep in mind, a payment scheduled before 5 PM CST on a business day will post the same day it is scheduled. A payment scheduled after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business ... read more
Something fishy is going on with their system and it appears they have manipulated it to not take payments so you will pay interest. If this has happened to me twice with FNBO, but never before in the 15 years I’ve had a BP card with the other providers. Also, not remembering more than on account online for payment is very suspicious as well.
Business response:
Andrew, we appreciate you taking the time to bring your concerns to our attention. When making payments online or via the mobile app, you will need to click the 'Submit', which will show you the payment information and prompt you to press 'Confirm'. If the payment is not confirmed, it will not post to the account. Please keep in mind, a payment scheduled before 5 PM CST on a business day will post the same day it is scheduled. A payment scheduled after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business ... read more
To start with, the customer relations representatives are rude. FNBO automatically lowers your posted usable limits without informing you in advance which left me on vacation without the funds I assumed I had. When asked why they did this without any missed payments their reply was because of information gathered at the credit bureau. I do have disputed claims at the credit bureau but that should not effect my card until they are resolved. I will be paying off my card and then cutting it up and going with another Credit card... read more
Business response:
Bobby, we're sorry to hear our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. We review our accounts on a regular basis and may make changes to an account's credit limit. If the decision is made to decrease an account's credit limit, a letter will be mailed to the address on file explaining the factors that led to the decision. If you have questions, or do not receive this letter, you can always give us a call at 888-530-3626 and our Specialists will be happ... read more
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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