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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
To start with, the customer relations representatives are rude. FNBO automatically lowers your posted usable limits without informing you in advance which left me on vacation without the funds I assumed I had. When asked why they did this without any missed payments their reply was because of information gathered at the credit bureau. I do have disputed claims at the credit bureau but that should not effect my card until they are resolved. I will be paying off my card and then cutting it up and going with another Credit card... read more
Business response:
Bobby, we're sorry to hear our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. We review our accounts on a regular basis and may make changes to an account's credit limit. If the decision is made to decrease an account's credit limit, a letter will be mailed to the address on file explaining the factors that led to the decision. If you have questions, or do not receive this letter, you can always give us a call at 888-530-3626 and our Specialists will be happ... read more
DO NOT GET A CREDIT CARD THROUGH THIS BANK!!! Terrible bank to do business with. My wife got scammed and they wouldn't remove the fraudulent charge. Operator on the phone even agreed with me, but stated there was nothing they could do. Told them to cancel both of the cards Inhad through them and they didn't even bat a eye. They lost $100's of business from me for $150 scam charge. How can you stay in business??? STAY CLEAR OF THIS BANK!!!!
Business response:
Jennifer, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear that our services have not met your expectations. For questions or concerns about the investigation of a fraudulent charge, or to see what options we may have available, you can give us a call at 800-678-0926 and our Specialists will be happy to help.
DO NOT GET A CREDIT CARD THROUGH THIS BANK!!! Terrible bank to do business with. My wife got scammed and they wouldn't remove the fraudulent charge. Operator on the phone even agreed with me, but stated there was nothing they could do. Told them to cancel both of the cards Inhad through them and they didn't even bat a eye. They lost $100's of business from me for $150 scam charge. How can you stay in business??? STAY CLEAR OF THIS BANK!!!!
Business response:
Jennifer, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear that our services have not met your expectations. For questions or concerns about the investigation of a fraudulent charge, or to see what options we may have available, you can give us a call at 800-678-0926 and our Specialists will be happy to help.
FNBO has a Scheels store credit card where their payment site doesn't work. They make it difficult to make a payment in the hopes of scoring some late fees. Crappy business. Paying this card off so I can get rid of it.
Business response:
Ray, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. If you are having persistent issues when making payments via the website or mobile app, you can give us a call at 888-978-5296 and our Online Specialists will be happy to help.
FNBO has a Scheels store credit card where their payment site doesn't work. They make it difficult to make a payment in the hopes of scoring some late fees. Crappy business. Paying this card off so I can get rid of it.
Business response:
Ray, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. If you are having persistent issues when making payments via the website or mobile app, you can give us a call at 888-978-5296 and our Online Specialists will be happy to help.
Every time you make a payment online, they ask for payment source, instead of like everyone else have it static. So if you miss a number, they charge you $35. That is 100% free money for them, as the bank that refused the payment does not charge them anything. FNBO has it that way so you may make a possible mistake and rip you off.
Business response:
Paul, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. When making payments online, the most recently used payment information will be saved to your Online Banking profile. The only time payment information is removed is if a payment using a new routing and account number posts to your account, or you have contacted us to request that the saved information be deleted, which is usually the result of a returned payment. Per the ter... read more
Every time you make a payment online, they ask for payment source, instead of like everyone else have it static. So if you miss a number, they charge you $35. That is 100% free money for them, as the bank that refused the payment does not charge them anything. FNBO has it that way so you may make a possible mistake and rip you off.
Business response:
Paul, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. When making payments online, the most recently used payment information will be saved to your Online Banking profile. The only time payment information is removed is if a payment using a new routing and account number posts to your account, or you have contacted us to request that the saved information be deleted, which is usually the result of a returned payment. Per the ter... read more
I applied for FNBO MGM rewards card. Used it for one month and the last charge was for $7240 which the card declined. When I called in I was told that I need to send them bautorized copies of my driver license, social security card and a pay stub. The nex day I called after sendung in the documents I was told that the vard was alreadt closed and that I should not be provided wuth any reason as that was their decision to close the account without any reason. I paid $150 for the naotary fees and my miney has been wasted becaus... read more
Business response:
Marieta, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of your cardmember agreement, an account may be closed by the bank at any time. If the decision is made to close an account, a letter is mailed explaining the factors that led to the decision. If you have additional questions, or do not receive this letter, you can always give us a call at 800-877-7408 and our Specialists will be happy to help.
I applied for FNBO MGM rewards card. Used it for one month and the last charge was for $7240 which the card declined. When I called in I was told that I need to send them bautorized copies of my driver license, social security card and a pay stub. The nex day I called after sendung in the documents I was told that the vard was alreadt closed and that I should not be provided wuth any reason as that was their decision to close the account without any reason. I paid $150 for the naotary fees and my miney has been wasted becaus... read more
Business response:
Marieta, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of your cardmember agreement, an account may be closed by the bank at any time. If the decision is made to close an account, a letter is mailed explaining the factors that led to the decision. If you have additional questions, or do not receive this letter, you can always give us a call at 800-877-7408 and our Specialists will be happy to help.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 136 reviews.
When is FNBO open?
FNBO is closed now. It will open on Monday at 9:00 a.m.
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