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FNBO
- Finance
- Erie, CO
About this business
First National Bank of Omaha is proud to serve Erie and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to help ... read more
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I would never again choose this company for a business account! We are a small, woman-owned business and have used FNBO for 6 years. When my business partner’s debit card expired in October she had to wait 6 weeks for a replacement. We assumed it was a fluke. It was not. Mine expired in February. Today is the last day of March and I have spent hours trying to get a new card. I’ve gone to the local branches to talk to people in person. I’ve talked to both Peter and Kevin in customer service. Each time I’m told the card will b... read more
Business response:
Susan, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear about the service you received. Unfortunately, we are unable to assist in resolving this issue via this method of communication. However, if you still have not received your card and would like to see what solutions we may have available, you can give us a call at 800-652-5613 and we'd be happy to help further.
Horrible. Highly recommend to AVOID this bank at all costs. No regard for the promotions they offer for their customers. Applied for a credit card with a specific promotion within their partner companies MGM. The partner company confirmed that was the correct promotion and to contact FNBO to sort out the issue to determine why it was not applied correctly. The bank is refusing to sort it out and saying it wasn’t applied correctly so they cannot help me out. The agent at FNBO looked up the promotion to ensure it was with MGM.... read more
Had a collection notice and credit reduction and a collection phone call to someone not even on my account ..I was in line on 42nd street freezing trying to make a payment with about 250 immigrants because of your banking hours..One day late..I can't wait till the news does a story on your little bully tactics and your abuse of your banking skills..Everyone Beware Do not use FNBO
Business response:
Richard, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Our Collections Department will only reach out to numbers that are listed on file, or have been previously approved for contact. If an incorrect number was called, we would recommend verifying your contact information is correct. For your convenience, our Customer Care Specialists are available 24/7 by phone at 888-530-3626.
I took advantage 0% balance transfer offer from FNBO during the holidays. I read the fine print that said I would be charged interest on store purchases and that 0% balances would be paid before higher% balances. I had no balance on my account when initiated the transfer and stopped using the card. Then a purchase that I made in December was applied to my account in February. No explanation for the delay in applying the charge late. Customer service was nice but not helpful. The interest on the purchase was 26.24%. My guess ... read more
Business response:
Mike, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Please keep in mind that balance transfers do not have a grace period and place your account in a revolving status. This means that any balances on the account at the time a balance transfer posts will begin to accrue interest at the applicable rate. Unfortunately, we are unable to review your purchases or other account history via this method of communication, but if you'd li... read more
Deceptive, dysfunctional and bad customer service. I started a Sun Country FNBO credit card a couple years ago. About 6 months ago I was offered a 0% balance transfer option. I took them up on their offer. The next month I paid my bill 100% on current purchases and some extra for the balance transfer amount. The month after that I received a bill charging me interest I called Sun Country FNBO to ask why I was being charged interest. They said because I didn’t pay the balance 100%. I told them I did pay 100% except the balanc... read more
Business response:
Steve, we're sorry to hear that our services don't meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, to avoid interest being charged on new purchases from the date they are made, the entire statement balance needs to be paid in full by the due date each month. If the statement balance is not paid in full each month, the balance is considered to be revolving, and any new purchases will be subject to interest. If you have any other que... read more
I opened a checking , account , and credit card as part of a promotion. The credit card application got declined because they couldn't verify my identity. I have opened several credit cards, checking accounts with various financial institutions over the years and this was the first time I ran into something like this. When I called to ask what they needed to verify my identity, they didn't have answer. They just wanted me to apply again, and get another credit enquiry. This is a terrible institution and I will be closing all... read more
Business response:
Tony, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Unfortunately, this is not something we can look into further via this method of communication. If you give us a call at 800-652-5613, we'd be happy to see what the issue with the application was and advise of what steps may be available.
I've had the same credit card with FNBO for the last 10 years with the same address and same phone#. I've never been late for my payment and have never had any security issue with my card. Ever suddenly starting from last week, I was getting error message continuously when logging into my account stating 'Unfortunately, we are experiencing technical difficulties at this time. We apologize for any inconvenience this may cause you. Please try to access the site again later or call Customer Service for assistance.'. After a day... read more
Business response:
Willa, we're sorry to hear that our services do not meet your expectations. When scheduling a payment via your Online Banking profile, you are required to hit the 'Submit' button, and then click 'Confirm' on the next page to ensure that all the information listed is correctly. If the payment is not confirmed, the payment will not be scheduled. In some situations, when calling, additional verification may be required to help ensure the security of the account. If you have any additional questions or concerns, you can always g... read more
Before BP switched from Synchrony to FNBO my account was set up for automatic drafts. After the switch, the automatic drafts did not happen and I did not know it until today when I received a letter stating the account had been closed. There is so much fraud, I wasn't sure if the letter was legitimate. The letter stated I could make a payment using the enclosed envelope and one was not included, so that made me suspicious, too. To verify, I called the number on the back of my card to check if I had outstanding past due charg... read more
Business response:
Belinda, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Prior to the conversion, packets were sent to BP credit card customers notifying them of the conversion and what would be happening. Part of this information did explain that customers would need to re-enroll in AutoPay after the conversion date. Unfortunately, if an account is closed due to non-payment, it cannot be re-opened. We apologize for any inconvenience this may ca... read more
I have a dispute and they tell me I have to wait for the fee to post before they do anything. They merely said call back in 2 to 3 business days and start the process over again. That included a 55 minute call wait. 35 minutes to reach fraudulent unit and 20 minutes waiting to speak to a supervisor. This is unacceptable, and you should stay away from this company. I have had success with **************** and ***********. Avoid this company.
Business response:
James, we're sorry to hear that the service you received did not meet your expectations and appreciate you taking the time to bring your concerns to our attention. At this time, we do not allow transactions to be disputed until they have fully posted to the account, because pending charges may be duplicated by the merchant, may be listed for the wrong amount, or may drop off before posting. The amount of time a charge remains pending is determined by the merchant, but a charge will typically post within 2 to 3 business days ... read more
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 131 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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