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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was having trouble logging onto my account. I had called in earlier this week and the issue still was not resolved. I called back in today and Ed Robertson went above and beyond to assist me. He was very patient and stayed on the phone with me until I was able to log onto my acct. He did some trouble shooting and was able to assist me without me having to call back in. He was very pleasant and had exceptional customer service skills. Thanks Ed.
Business response:
Ms. Cornelius, It is wonderful to hear that Ed was able to resolve your issue with your website login! We are always happy to hear when our representatives have provided great customer service and we will certainly let his supervisor know.
Ed Robertson was my representative today at RTX. He was very courteous and helpful. All I needed today was to change my name on a reservation, but he took care of my problem in the most effortless manner. RTX has been there for my family in planning cruises or mountain getaways for our daughters' honeymoons or short vacation escapes for a breath of fresh air. We plan to continue to travel with RTX.
Business response:
Ms. Malone, Thank you for your comments about Ed! We are pleased to hear that your experiences with us have been positive and we will notify his supervisor of your kind comments.
Thanks to zach W I was able to book a hotel. Thanks
Business response:
Hi Mr. Mealy, Thank you for your kind words about Zach! We'll be sure to pass on the kudos to him, and to his supervisor so that he gets the recognition he deserves. One thing I do want to clarify - it seems that you gave us a 2-star review; however your lovely comments make me think that perhaps you meant to leave a higher star rating? We just want to be sure, thank you!
Good customer service with Ed Robertson. Very friendly and met my expectations.
Business response:
Ms. Schoedel, Thank you so much for your feedback! We love to hear about our representatives providing good customer service. We will be sure to pass on the good words to Ed's supervisor.
ZACH W DISCUSS AVAILABLITY VERY HELPFUL, thank you
Business response:
Ms. Johnson, Thank you so much for your feedback! We are delighted to hear of your experience with Zach and we will be sure to pass on the good word to his supervisor.
RTX is always so accommodating to us. Usually find exactly what we want. Ed Robertson was really helpful to me this time. Thank you.
Business response:
Ms. Price, Thank you for sharing the experience you have had with Ed and RTX! We are always appreciative to hear feedback and we will be sure to pass the good word on to Ed's supervisor.
Ed Robertson was aeesome .he helped me out tremendously. I'll will be calling him back .
Business response:
Ms. Shattuck, We are happy to how helpful Ed was! We will be sure to let his supervisor know.
I call up there about an issue I had to try to get my voyage is set up. Ed Robertson was more than happy to help me and get me the information I needed. Thank you very much.
Business response:
Mr. Cheever, It's great to hear that Ed was able to provide the information you needed! He recently received the Employee of the Quarter award, so you were certainly in good hands.
This was the first time I used RTX and I had some questions. I contacted RTX and spoke with Ed Robertson. Ed was extremely friendly and helpful in answering all of my questions.
Business response:
Mr. Todd, Thank you for your comment about Ed! We are happy to notify his supervisor of your experience.
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:00 a.m.
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