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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your RTX Premium Plus owes me a refund for a hotel room I canceled on March 29, 2016. The refund policy states at point of sale and my subsequent email confirmations of purchase and cancelation that a refund will be issued to the CC used within 7 - 14 business days. On the 14th business I got several calls saying I needed to reach back to them to provide an address for a refund check to be sent. This 3rd party travel agency you use for hotel rooms says they cannot refund my credit card because the original transaction occurr... read more
Your RTX Premium Plus owes me a refund for a hotel room I canceled on March 29, 2016. The refund policy states at point of sale and my subsequent email confirmations of purchase and cancelation that a refund will be issued to the CC used within 7 - 14 business days. On the 14th business I got several calls saying I needed to reach back to them to provide an address for a refund check to be sent. This 3rd party travel agency you use for hotel rooms says they cannot refund my credit card because the original transaction occurr... read more
Business response:
Mrs. Merkel; I'm sorry for the trouble that you've had getting your refund. I have sent your information to a supervisor to look into your account and see what we can do to help resolve your issue. Please feel free to contact me directly if you would like to provide a phone number and/or email address to have someone reach out to you.
A complete package of nothing but BULLSHIT!!...hourlong presentation of complete BS on what the program offers (presentation is made up moments before to reflect answers based on the little survey prior to the presentation on your travel interest) but in given a moment to review the company you realize your being duped of your hard earned money and then having to listen to the obnoxious salesperson who is all offended because you pass on their great deal!!...Run people run...don't waste your vacation time listening to this S... read more
Customer service is absolutely horrible. I've been trying to call for 2 days and both numbers that are listed is saying the extension is not available. For the money you guys ask for, I should never have this problem.
Business response:
Chad Mezeivtch we apologize that you were not able to get through to us. We are looking in to the situation to see if there is an issue with our phones or any of our extensions (as our phone service provider had an area-wide outage earlier this week). In the meantime, I'd be happy to have a Travel Consultant contact you to discuss your account. Please feel free to provide your contact information via private message and I will pass it on to a supervisor.
Horrible company they ripped me off, I was told if I canceled within 3 days in writing, I would get a full refund, have not heard from them since and now I have to cancel my debit card to make sure they don't charge it anymore.
Nothing is as promised! They lied through their teeth. Abel is a very persuasive salesman, going back tomorrow and if they do not grant a full refund everyone here will know the truth!
Be cautious of locations that you book through RTX. They do not stand behind the quality of what you thought you were getting. We recently booked and requested an oceanfront/renovated room and neither were honored despite us contacting the resort directly. When RTX was contacted they were not willing to credit our points. I will never use them for a trade again. We have booked with Interval International before and have never been disappointed and that is where our business will be directed in the future. They also do not ha... read more
A lovely thing to do if you're retired everyone there their hospitality has been to the highest level and the only time we lost a unit was because it was overbooked and they found us one even nicer.....we have been very pleased with our ownership And we feel thats the best investment we've ever made, even though it's a bit pricey at times with maintenance fees and guarantees for some other resorts which we have been untimely in requesting some of the resorts but its always worked out in a favorable and pleasant stay at every... read more
WE WERE TOLD IN FEB. 2015 THAT WE WILL HAVE A NICE CONDO TO FIT 8 PEOPLE FOR A WEEK, ONLY TO WAIT FOR THIS DAY TO FINALLY GET HERE AND WE ALL FROM DIFFERENT STATES DROVE 7 HRS TO A VERY FILTY CONDO, CHEERIOS IN THE COUCH, COUCH WAS RIPPED, BED WAS ABOUT TO COME APART, KEY BOX FELL APART AS SOON AS YOU TOUCH IT AND DIRTY BATHROOM! RTX TOLD US ITS NOTHING THEY CAN DO AND TOLD US WE SHOULD CONTINUE OUR WEEK VACATION LIKE THIS, I THINK NOT!
Business response:
Mrs. Glance; I just wanted to follow up as we did get in touch with the resort's management company, and they informed us that once they were aware of the situation, they promptly moved your party to another unit. If this is not the case, please let us know by sending an email to exchange@rtx.travel or calling us at 888-988-4RTX.
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:00 a.m.
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