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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ed Robertson, extremely helpful, Always a pleasure to talk to.
Business response:
We agree! Glad you had a great experience talking with Ed today, Anne Marie.
Today , I had the pleasure of speaking with Ed Robertson who was so patient , kind and accommodating! To be honest it was my third call, and he was by far the best rep I had spoken to! He took the time to find what we were looking for - which our timeshare company couldn't offer . Most importantly he was patient , something I could not say about the previous reps I had spoken with . Very happy with Ed's customer service today . I work in customer service and Ed really knows how to do his job and treat customers right!
Business response:
We're so happy to hear it, Danielle Garcia. We hope you have a fantastic vacation!
I called for a resort exchange in a busy month of the year and talked with Zack W and was very impressed with his knowledge and how he explained what would work best for us. Even that there is not a unit open at this time he explained the process and what we could do on this.
Business response:
Mr. Brown, we're so pleased that you had a great interaction when calling us. Thank you for the positive feedback, we'll pass it along to Zach. Have a great vacation!
Zackery had a great conservation with Zac he was very helpful today an very nice an helped me out
Business response:
We're happy to hear it, Johnny Deborah Buchanan. Thanks for the feedback!
Zac helped us make an exchange today and was very patient with me walking thru all the info. Thanks Zac
Business response:
Ms. Wilson, Thank you for your kind comments about Zac! We are happy to pass your comments along to his supervisor.
Called this morning with a booking question. I spoke to Ed Robertson, and what a joy to have great customer service! In our rush, rush world it is nice to have someone greet you and genuinely care about your needs. Friendliness and willingness to help. Don't hesitate to give RTX a call as they are good at what they do and feel free to ask for Ed Robertson. Work hard, travel often...
Business response:
Mr. Hill, Thank you so much for sharing the customer service you received from Ed! He recently received the Employee of the Quarter award, so you were certainly in good hands.
I enjoyed the service I receive from Agent Ed Robertson on the booking of my reservation. Mr Robertson was very curious and extended he help to me In any way I needed it.
Business response:
Mr. Joe, We appreciate your comments about Ed! We will be passing this along to his supervisor.
RTX lied to us at a Charleston presentation to get us to give them$7300 for a premium membership. We believed them when they promised us twice that yes they not only could get us Disney annual tickets, but at 70% off. This was in October. My husband had surgery in November so we didn't call until this month to get our tickets and found out it was a hoax. Zac and some other guy told me it was too late to get money back and said it was our word against theirs and that he wouldn't even look into it. No supervisor available. NO ... read more
Business response:
Ms. Jones, It is unfortunate to hear about the experiences that you have encountered and we apologize for any issues that have made you unhappy with our company. You will be receiving a letter in the mail and we hope to resolve any concerns you have had.
I called today and spoke with Ed Robertson who was extremely helpful in explaining to me the different levels of membership and how to reserve and deposit our timeshare week. I have had nothing but good experiences with this company every time I have contacted them.
Business response:
Ms. Boyer, Thank you for your comments about Ed and RTX! We are happy to hear not only about your experience with him but also with our company in general. We will certainly let his supervisor know about your experience.
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open on Monday at 8:00 a.m.
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