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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I spoke with Ed Robertson today about exchanging my timeshare and a reservation and he was very helpful and very polite. I was very pleased with his customer service.
Zac W. helped me today to deposit a week in exchange for points. He was very friendly and helpful.
Working with Zac W. he was wonderful to work with. Thank you for your help.
I've used this service and never had any problems.
I wasted more than 1k down for deposit 6 days ago and found out its a scam. Can i get my money back if its less than 7 days?
Business response:
Mr. Johnson, We are sorry to hear about your dissatisfaction up to this point and we apologize for our delay in response to your concerns. We would like to rectify this as best we can. Please message us through a private message and include your RTX member ID number, so we can take a look at your account and assist.
I can feel and have experienced your pain Marvena.
We canceled our package within the time frame that was set out in our paperwork in Sept and they are still taking it out of our bank account. Everytime I call to see why it's happening I'm always told the same thing "I'm not sure why either, I'll send an email and someone will either call or email u back shortly". 4 phone calls like this later and no one has ever contacted us. When asked to speak with a supervisor there isn't one, when I ask for another # to call they can't release that info. When I brought up legal they got... read more
Business response:
Thank you for contacting RTX and we apologize for our delay in response to your post. We now have staff dedicated to assisting with the RTX Facebook page and we wanted to check and see if your concerns have been resolved? If they have not been, would you like us to have someone reach out to you via phone for assistance? Please let us know by replying to this post or by sending us a private message. We appreciate your comments and we regret hearing about your concerns. We look forward to assisting you.
I have been in this for a little over a year...I have been pleased so far that we even upgraded..I still have alot to learn how to use.....looking toward many great vacations with my family!
We signed up on Tuesday. They said it would take 24 hours to get online to register. We waited until Thursday evening, it wouldn't accept our email. We called our contact at 8:30am Friday. He said he would fix it and call us back. At 3:00pm we called him back because we hadn't heard from him. He said he was going into a session and would call us back. It is nowhat 5:00 pm and we still haven't heard from him and still can't get registered. Did we just get ripped off? ????
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:00 a.m.
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