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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called to get some concerns answered. Daniel was extremely helpful and went above and beyond to ensure I had correct info. Thank you!
Business response:
You're very welcome, and we're glad to hear it, Barbara.
Had a great experience with Daniel. He took care of all my travel needs.
Business response:
That's always our goal, Pamela! Great to hear it!
I called RTX on 3/8/17 for guidance on how the system worked. I spoke with Representative Ed Robertson who was knowledgeable, helpful, and patient. My knowledge of how to use RTX was zero, and he was very informative on what and how to use the exchange program. When I get ready to actually use the exchange system I will definitely call back and specifically request that Ed assist me.
Business response:
We're so pleased, Sandra. We hope you get great use out of your RTX membership for years to come!
Zack was AWESOME in helping me !!! I had NO TROUBLE at ALL!!!! THANK YOU ZACK!!!!!!
ZACK did a great job helping me with all of my questions and concerns in trying to find a vacation time for us....Couldn't have asked for any better help....Great employee!!!
Business response:
Thank you, Carol. We're so glad Ed was able to help. He's a travel expert! Have a wonderful vacation.
Today, I called in for a second time. Unfortunately, we were calling in to redo our earlier reservation. This time, we got Winston, who helped me incredibly. He managed to undo my previous reservations, based on my husband and I having had a miscommunication. Our fault, not RTX's. Winston was most gracious and found a great way to resolve our dilemma. Our children will still have their anniversary get-away, and my husband and I get a vacation out of it as well. Thank you so much, Winston for your great assistance.
Business response:
We're so happy you were able to find a resolution and book travel that meets your needs, Karen. We hope your children have a great vacation, and you and your husband as well.
Ed was very helpful and informative in my booking for the gulf shore vacation we very WANTING, THANKS TO ED
Business response:
We appreciate the review, Garland. We're very happy to hear that Ed was able to help you out. Have a great vacation!
Zac was very helpful and patient with me today with a number of questions I had as I have not used the RTX service that much. I am an older person and it such a pleasure to have someone who was eager to help and answer my questions. Great job Zac.
Business response:
We're here to help, Barbara. We love it when our members get the most out of their membership with RTX, and that can often involve us answering a lot of questions. Please give us a call anytime!
Daniel was a great help to me . He answered all my questions and made it an enjoyable experience
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:00 a.m.
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