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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you to Daniel for his help this morning extending/updating my search and sharing information on availability in other locations. Excellent customer service!!
Business response:
You're very welcome, Margaret. It makes us happy when members are satisfied and able to make the most of their weeks. Happy travels!
I received an email today from RTX and had questions. Phoned in and got a gentleman named "Jameson". He answered all my questions about booking and explained the various levels of membership to me. I found it easy and advantageous to upgrade from Basic membership to Premium after speaking with Jameson- he explained everything to me thoroughly. Jameson is one of the best customer service agents I've spoken to in a long time! He is an asset to RTX.
Business response:
Thank you for sharing the experience you had with Jameson! We are so pleased to hear about the customer service you received!
I have had fabulous help from Ed, who calmed all my fears about having booked a reservation correctly. He was very personable and really cared that I understood how RTX reservations work.
Business response:
We're happy to hear it, Joan. We aim to please. Happy traveling in the future!
It was wonderful working with Ed. He patiently helped solved my problem into logging in to RTX. It took a few, but he was determined and succeeded! Great working with him. Very professional
Business response:
It's great to hear that Ed was able to help resolve your issue with your website login! We appreciate hearing these experiences!
Thank you Daniel for your wonderful assistance today!
Business response:
We're here to help, April! Thanks for calling, we're so glad Daniel was able to assist you today.
Spoke with a wonderful rep named Shirley ... she was extremely helpful.. and what a great personality! Learned so much about RTX! Shirley... you are the BEST!
Business response:
That's great to hear, Bob. We will pass your kind words onto Shirley. We are always striving toward making you, the customer, happy, and it makes us happy that you had a great experience! Have a great day!
Daniel and Jameson . Both were a great help with accessing the RTX website and providing info on my membership benefits.
Business response:
Thanks for the review, Billy. We aim to please. Happy travels in the future.
I contacted customer service today and was fortunate to be connected with a gentleman named Daniel who was very helpful. His professionalism and courtesy was a pleasant welcome to a absolute awful day that I was experiencing. Although he was unable to give me the information I needed, he was able to give me the contact number to get the information. Thank you very much Daniel. I look forward to calling back and I working with you in the future.
Business response:
Thank you, Christopher, we appreciate the kind review. We will pass on your kind words to Daniel. Please don't hesitate to call with other questions. Have a great day!
Daniel was very patient, knowledgeable and seemed to know how to navigate to get me lots of info very quickly, his tone was very energetic making me more excited to travel and stay in a hotel of my choice,
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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