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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service Ed! You were really patient with me!
Business response:
Ms. Willemsen, Thank you for you kind comments about Ed!
Daniel was amazing and truly helped, in the search of my honeymoon! He truly knew the program and landed us some of the best prices we have seen.
Jameson and Josh helped us get logged in and headed on a great vacation!
Business response:
It's great to hear that Jameson was able to help you get logged in! Thank you for your review!
I had the opportunity to speak with a very nice gentleman named ED. He was very kind, helpful, and extremely determined to help me with my "log in" problem. Not only did he listen to me, but he worked hard to find and fix the problem. Again I would like to say thanks ED for a job well done.
Business response:
Ms. Webb, Thank you for sharing the experience you had with Ed! We are glad he was able to resolve your issues.
It was very fortunate to talk to a very nice gentleman named Zac who is very kind and helpful. I had a several questions about banking points, booking cruises, making reservation. He was very understanding and very patient with all my repetitive questions. Thank you very much for helping me, appreciate it very much. Thank you RTX, and thank you Zac for an excellent and wonderful job for assisting me.
Business response:
That's great to hear, Richard. We will pass your kind words onto Zach. Thanks for using RTX!
I had several questions regarding exchanges. I am a Festiva Owner and was interested in exchanging with RTX. I spoke with the nicest representative, Jameson. He was very knowledagble, informative, polite and friendly. He was very helpful! I'm sure I will be contacting RTX again for future vacations and getaways.
Business response:
Ms. Dorsett, Thank you for sharing the customer experience you received with Jameson! We will be sure to pass the good words along.
Not very good. Thought I would get the electronic contract by email. Have not received it yet and it has been 3 days. I need to speak to customer service. Can't get hold of anyone.
Business response:
Ms. Asher, Thank you for contacting us, we always appreciate customer feedback. We apologize you have yet to receive your contract via e-mail, our e-mail requests are answered in the order they are received. That being said, we would like to look into this further, could please send us a private message with your RTX ID so we may take a further look into this? Also, we understand you have had issues reaching Member Services, currently we have no wait time to speak with a RTX Representative. Please feel free to call us at 888... read more
Daniel did a grat job for me today! Lots of explanations and clarifcations. Took all the time needed. Very patient! Best service I have had with RTX! - Thank you Daniel!!!
Business response:
Mr. Schelasin, It is wonderful to hear about the customer service you received with Daniel! Thank you for sharing it!
Daniel was very informative and friendly very professional and patient.
Business response:
Ms. Farrell, Thank you for your kind comments about Daniel's customer service!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:30 a.m.
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