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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
While trying to book our trip to puta Cana, we had some concerns about where we was staying & both time @ first we spoke with Shirley to book& she help us to set our trip up& was very helpful& pleasant also. 2nd. we may have went on the wrong web site to wher we thought we should be. Was not the correct site. called back& had the honor to speak with Ed. Who helped us tremendly to help us with our trip. not being to cumputor savey. Ed. Took his time to guide me every step of the way to where we needed to be& must say he was v... read more
Business response:
Ms. Grisson, Thank you so much for your feedback! We love to hear about our representatives helping members. We will be sure to pass on the good words to Ed's supervisor.
RTX-Resort Travel & Xchange is great ! Great customer service as well! Ask for Ed, he's very informative.
Business response:
Mr. Daniels, We are so pleased to to hear about your customer service experience with Ed! We will be happy to pass along your comments!
Zaz help me with my accessing my accounts. Thanks
Business response:
Mr. Metcalfe, Thank you for this kind review about Zac! We appreciate your feedback!
Daniel is wonderful and polite. Helpful with information.
Business response:
Ms. Pappas, Thank you for sharing the customer service experience you had with Daniel! We will certainly pass along these kind words!
Had a few questions, and Daniel was very informative, patient & professional. I will ask for him if I call again.
Business response:
Ms. Green, We certainly appreciate this wonderful review about Daniel and we will be happy to pass these comments along!
Ed did a great job helping me understand the process for booking my vacation.
Business response:
Thank you so much for your feedback about Ed! We will be sure to give him credit for a job well done!
NEWBY to RTX..spoke to Zach who fixed our membership level on our account and satisfactorily answered several questions i had. still learning.....
Business response:
Mr. Sigman, We are certainly glad to hear that Zach was able to assist with your membership level issue and answer your questions! We will be sure to give him kudos!
I HAD TO CALL ABOUT WEATHER A RELATIVE COULD USED MY ACCOUNT TO BOOK A WEEK. DANIEL GAVE ME ALL THE INFORMATION. HE DID A GOOD JOB. THANK YOU
Business response:
Mr. Camirand, Thank you for the kind comments about Daniel! We will be sure to pass this along to his supervisor!
Ed Robertson is great at his job. He exhibited awesome customer service skills and he went above and beyond to show us examples. He explained the details of our new vacation packages and he was very patient and informative. Thank you so much for all of your assistance. Mosley Family, NJ
Business response:
Ms. Mosley, It's great to hear that Ed was able to help you with your membership! We will be sure to pass on the good words to his supervisor!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:00 p.m.
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