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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
just talked with Shirley at RTX and she was wonderful in helping me. She was very patient and answered all my questions. I reccommend her as your spoke person. Great job Shirley!!
Business response:
Ms. Young, Thank you so much for this kind feedback about Shirley! We will be sure to pass this along!
Ed did an awesome job of assisting me with getting into the website
Business response:
Ms. Stewart Johnson, It's great to hear that Ed was able to assist you with accessing the website! Thank you for the feedback!
I had a chance to talk to Ed today and I was pleased with how he handled my situation with my reward points and he handle it very quickly, thanks Ed. Soon as I got off the phone with him my points was already posted to my account. Great service. :)
Business response:
Mr. Anthony, Thank you so much for your feedback! We love to hear about our representatives helping members. We will be sure to pass on the good words to Ed's supervisor.
Daniel was very helpful when I called to make reservation for the Dell's. The place was pretty packed but he was able to find a place for us. Thank you Daniel.
Business response:
Ms. Murphy, We are certainly glad to hear that Daniel was able find you a reservation! We will be happy to give him credit for a job well done!
Ed was amazing! He got me a vac in Branson, Mo with very creative finesse ! I am going the week of 4th July!!! He took great care to help me get an economical stay at my resort of choice and at my date request. He went above & beyond to get it done! I had been calling daily to get a reservation & Ed did it! Thank you !!
Business response:
Ms. Jackson, Thank you so much for your feedback! We love to hear about our representatives helping members get on vacation! We will be sure to pass on the good words to Ed's supervisor.
Shirley was Amazing!!! Very supportive and extremely helpful thank you so much :)
Business response:
Ms. DiBiase Difillipo, Thank you so much for sharing the customer service experience you had with Shirley! We will be sure to give her kudos!
Daniel helped me today and was wonderful. I am new to all of this and he was so kind, patient and knowledgeable. He taught me a great deal! Thanks! Reva Arends
Business response:
Ms. Arends, Thank you for sharing the experience you had with Daniel! We are pleased to hear that he was able to assist you!
Daniel was great help I was unable to log into my account I never received the yearly statement in the mail he was able to reactivate my account and waive the reactivation fee.
Business response:
Ms. Vargas, It's great to hear that Daniel was able to help resolve your issue with your account! We will certainly give him credit for a job well done!
Ed was a very helpful representative with RTX in booking an exchange. He was very pleasant and explained cancellations, insurance, etc. thoroughly. Thanks Ed!
Business response:
Ms. Hodge, It's wonderful to hear that Ed was able to assist you in booking your exchange! Our goal is to get our members on vacation! We will be happy to pass along your kind comments.
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open at 8:30 a.m.
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