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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ed was helpful and knowledgeable and friendly. Great experience for the first visit since membership began. ; ) Second call a month later, Ed answered the phone and again SUPER HELPFUL, very patient, and assisted me in finding some RTX exchanges I might use next year. Thank you all so much :)
Business response:
Ms. Taylor, We are so pleased to hear about your customer service experience with Ed! We will be sure to give him credit for a job well done!
Just got off the phone with Zac. He was very kind and understanding and resolved a problem with my account in minutes. So nice to have people who know what they are doing!!
Called today to book a trip to Naples, Florida. Daniel was great to talk to. Very helpful and answered all my questions. It is refreshing to talk to a kind, knowledgeable, person who enjoys their job. Thanks again!
Business response:
Ms. Barnes, Thank you so much for your feedback! We love to hear about our representatives helping members get on vacation. We will be sure to pass on the good words to Daniel's supervisor.
I needed to reset my password today because I was unable to login. I called RTX and spoke with ED who was very helpful in getting that done and really appreciate his help. Now maybe I can plan my next vacation.
Business response:
Mr. Trivette, It's great to hear that Ed was able to help resolve your issue with your website login! Thank you for sharing your experience!
Stephen helped me to get through the site with a great deal of patience. I hope if you have questions that you're lucky enough to get his help. Although I'm sure all of the people there are as helpful.
Business response:
Ms. Hocking, It's great to hear that Stephen was able to assist you with the website! We will be happy to pass along your kind comments!
Ed was very helpful with me today with logging in and resetting my password! Every time I have an issue, I get great results!
Business response:
Ms. Bowshier, It's wonderful to hear that Ed was able assist you with logging in! We will be happy to pass your comments along to his supervisor!
Daniel, was very helpful today and greatly appreciated all of his help. Thanks
Business response:
Thank you so much for sharing your customer service experience with Daniel! We will be sure to give him kudos!
Ed was great!!! Personable and friendly. He took the time to answer all my questions too!!!
Would like to thank Shirley for her time and assistance this morning with my search request. Looking forward to hearing back for the destination I requested.
Business response:
Ms. ONeal, Thank you so much for this feedback! We will be sure to give Shirley kudos for assisting you!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open at 8:30 a.m.
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