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521 College St, Asheville, NC, 28801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 5:30 p.m. | |
Sat | 8:30 a.m. to 5:00 p.m. | |
Sun | Closed |
I've been an RTX member for several years. Have always experienced good customer service. Today I called knowing that I was actually a little late booking something for the 2017 summer months. Daniel however came though for me and located a prime location for me to travel this year. Thankful for his help and wiliness to satisfy my travel needs.
Business response:
Mr. Prysock, Thank you so much for taking the time to share the customer service experience you had with Daniel! We will be sure to let his supervisor know!
Daniel was an awesome help today! I now understand what I need to do to book my exciting vacation. Thank You!
Ed, thank you for the wonderful assistance and answering all my questions!
Business response:
Ms. Pierce Clippinger, Thank you so much for this feedback about Ed! We will certainly give him credit for a job well done!
I have been locked out of my account Shirley was awesome she got me back into my account helped me to change my password. She took the time to explain the different levels of membership and when I said I wanted time to thing about it she didn't push me to make a decision. Thank you Shirley for not pushing me.
Business response:
Ms. Reed Hagerty, It's great to hear that Shirley was able to help resolve your issue with your account and provide you membership information! We will be sure to pass on the good words to her supervisor.
Thank you Shirley for helping us book this vacation, we are really looking forward to it. You were so helpful!!!!
Business response:
Ms. Krell Koehn, Thank you so much for your feedback! We love to hear about our representatives helping members get on vacation! We will be sure to pass on the good words.
Stephen was very helpful for me today!!!! Hopefully I will be able to receive the exchange I need.
Business response:
Ms. Michaels Hammond, It's great to hear that Stephen was helpful to you! We will be sure to give him kudos!
Daniel is very patient and helpful. Pleasent voice.
Business response:
Ms. Dicent, Thank you so much for your kind comments about Daniel! We will be sure to pass this along!
Happy Friday Daniel! You are a professional and very helpful today.
Business response:
Ms. Cunningham, We are so happy to hear about the customer service experience you had with Daniel! Thank you for taking the time to share this!
daniel did a great job helping me out today setting up my account
Business response:
Mr. and Ms. Boseck, We are so pleased to hear that Daniel was able to assist you with setting up your account! Thank you for sharing!
Festiva Resorts has a 4.8 star rating with 747 reviews.
Festiva Resorts is closed now. It will open at 8:30 a.m.
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