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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Shirley the Festiva RTXtravel rep. exhibited patience and kindness and an excellence of professionalism towards all of my questions in regards to my membership with RTX. Shirley is an asset to this company.
Business response:
Ms. Clark Hicks, Thank you so much for your feedback! We love to hear about our representatives helping members. We will be sure to pass on the good words to Shirley's supervisor.
I just spoke to Shirley at RTX...She was so nice and helpful answering all of my questions. Her customer service exceeded my expectations!
Business response:
Ms. Gentry, We are so pleased to hear that Shirley was able to answer your questions! We will be sure to give her kudos for a job well done!
I just spoke to Shirley at RTX...She was so nice and helpful answering all of my questions. Her customer service exceeded my expectations!
Steven done a great job setting up a search for me in the Gatlinburg area. Hope he can find a unit for us.
Business response:
Mr. Young, It's great to hear that Steven was able to assist you with your search! Thank you for sharing!
Daniel has excellent customer skills and helped me immediately with my request!
Business response:
Ms. Ertel, Thank you so much for this wonderful review about Daniel! We will certainly pass this along to his supervisor!
Called RTX today to deposit some vacation weeks and got to talk to Ed. He was very helpful in explaining the process and what I could expect next to book a vacation through the exchange service. He was very kind and considerate to my questions which there were many. This is all new to me and I am learning the system. With Ed's help I hope to now begin booking some vacations. Thank you again Ed for being so helpful your great customer service meant a lot to me.
Business response:
Ms. Fuhrman Roden, Thank you for sharing the customer service experience you had with Ed! We will be sure to pass along your kind comments!
Zack was very helpful explaining to me serval things I did not understand about the Voyages and RTX. He was very patient and I was pleased to know that I could actually speak to him again for my future needs with vacations. So far he has been the main one or the only one that has been able to explain to me the difference in using the RTX portion versus the voyages portion of our membership. It is very nice when you feel that the representative is not running out of patience with you. Thank you Zack for your help with our mem... read more
Business response:
Ms. Heckel, Thank you for this kind review about about Zack! We always appreciate feedback, please let us know if there is anything we can do to improve your experience with RTX.
Shirley was tremendous at helping us with the initial log in process!!
Business response:
Ms. Riggs, It's great to hear that Shirley was able to help with your initial login! Thank you for sharing!
Ed was very helpful to me. He went above and beyond. I appreciated his kindness & patience!!
Business response:
Ms. Slomkoski, Thank you so much for your feedback! We love to hear about our representatives helping members. We will be sure to pass on the good words to Ed's supervisor.
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:00 p.m.
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