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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ed was very helpful with helping me understand RTX. I hope to speak to him in the near future.
Business response:
Ms. Underwood, Thank you for this kind feedback about Ed! We are pleased to hear how he was able to assist and and we will certainly give him kudos!
Ed was very helpful with sending me a confirmation for my vacation that I probably lost. He was very friendly and seemed to know exactly what to do in each question I asked him. Thanks Ed!
Business response:
Ms. Edwards Coleman, We are pleased to hear how Ed was able to assist you with your reservation confirmation and in answering your questions! We will certainly give him credit for a job well done!
I called rtx today. Had the best phone experience talking to Ed. He was was very helpful and made the exchange experience pleasant. Enjoyed taking to him. Thanks for the help.
Business response:
Ms. Cannon, Thank you so much for your feedback! We love to hear about our representatives helping members! We will be sure to pass on the good words to Ed's supervisor.
Daniel was very helpful. Looking for a place at Banner Elk NC area.
Business response:
Mr. McFarlin, It's wonderful to hear how Daniel was able to assist you with your search! We are happy to pass the good words along!
Daniel helped me out, showed me some great discounts and resorts. Great customer service and professional.
Business response:
Mr. Morales, We are so pleased to hear about the customer service you received with Daniel! We will be sure to give him kudos!
Daniel very friendly and helpful. He made it very clear that RTX is concerned about customers. Also I thought it was cool to find out that they are closed on Sunday. Good for RTX.
Business response:
Ms. Brunner, We certainly appreciate your feedback about Daniel! Thank you for sharing and we'll be sure to pass this along!
Thanks to Zach for being so patient and helpful when my reservation confirmation wouldn't download from the email. After resending it twice with no better results, he's printing it out to mail to me. This was the weirdest thing I've ever seen having to do with an email attachment. One attachment came through perfectly, but the confirmation just wouldn't go through AOL for some reason. Never happened to me before, and I've had lots of confirmations.
Business response:
Mr. Woodson, Thank you so much for sharing the customer service experience you had with Zach! We are happy to hear that he was able to assist with your reservation confirmation and we will be sure to give him kudos!
i talked to Shirley this morning and she did a great job explaining how the exchange program works and helped guide me step by step how to use the website. She is helping me plan my husband and I's 10 year anniversary. again very polite and very helpful. Thank You Mrs Shirley!
Daniel was excellent to work with. He made it easy and quick to book a hotel room. I would definitely speak with him again.
Business response:
Wonderful new, Ms. Baldwin! Thank you for the 5* review. I know Daniel appreciates it!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open tomorrow at 8:30 a.m.
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