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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ed was great in helping find a last minute beach week for the summer! So pleasant to deal with!
No wait when I called. Zach was professional, polite and knowledgeable. Answered all my questions in a timely manner. Thanks Zach!
Business response:
Ms. Valle, Thank you for sharing the positive customer service experience you had with Zach. We appreciate the feedback and will be sure to give Zach credit for a job well done!
Wow!!!what a great morning Mr. Ed made for me. He was so helpful to me this morning. I called to make reservations, thinking it just might be to late but he insured me it's ok. Having doctor appointments in the middle of the week messed me up but Mr Ed still made sure I had a place to go. Just want to say thinks so much for all your help.
Business response:
Mr. Mathis, Thank you so much for your positive feedback! We will be sure to pass along your kind comments to Ed.
Zach was wonderful at explaining bookings and points/exchange fees etc. Very patient and consciencious.
Business response:
Ms. Hutchinson, We are so pleased to hear how Zach was able to assist you! Thank you for sharing!
Today I spoke to Ed about the RTX Blue Mountain Exchange program. He was very helpful in explaining all about it. He is a great example of excellent customer service. Thank you, Ed.
Business response:
Ms. Callahan, We're so happy to hear that Ed was able to help you understand how best to use all the benefits Blue Mountain Exchange provides. Please call us anytime if you ever need additional information!
Daniel was very helpful to me today thank you am new at all this i need all the help i can get
Business response:
Ms. Beardsley, Please don't hesitate to call anytime- that's what we're here for! And thanks for sharing the positive experience you had with Daniel!
So far prices are not what was presented at the presentation...taxes and fees are not always inclued in the price. Ed was very helpful in explaining that, rtx taxes and fees are different from hotel taxes and fees. Thank goodness I only have the sampler.
Business response:
Ms. White, Thank you for taking the time to provide this review, we always appreciate our customers' feedback. We will be sure to pass your kind comments about Ed along, thank you for sharing!
I just spoke with Zack regarding adding a friend to my membership! What a pleasure it was to talk with someone who had all the answers and didn't have to put me on hold! Love RTX
Business response:
Ms. Fichter, Thank you so much for this feedback about Zack! We will be sure to pass along your kind comments!
Daniel was very helpful and answered all our questions.
Business response:
Ms. Leslie, Thank you for sharing the experience you had with Daniel! We will certainly give him kudos!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is closed now. It will open at 8:30 a.m.
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