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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
HUGE THANK YOU TO JOSH!! I travel often for my career and need overnight stays in various states throughout the year. I've had this membership for a year. I have not booked/used it because I compared hotel options vs other websites costs and did not realize until today the price on RTX includes taxes and fees. There is a 110% refund if other website's final costs are cheaper than RTX. I can use extended, weekly stay and preferred resort options INSTEAD of hotels that are nicer AND cheaper than hotel. I'm so thankful to learn... read more
Business response:
Ms. Stewart, Thank you so much for this excellent review! We love to hear our members' feedback on their membership and we are so pleased that Josh was able to assist you in learning more about yours! We will be sure to give him kudos.
Zachary was very helpful to me explaining all things work @ RTX & giving me advice. He did his best to find a place for us in Florida.
Thank you Zack for being most helpful in our recent search
Business response:
Ms. Tucker, We are so pleased to hear that Zack was able to assist you with your search! Thank you for sharing!
Shirley helped me with my payment for my memebership and was so kind to help me get bac into the website. excellent service. thanks
Business response:
Ms. Grubbs, It's great to hear the Shirley was able to assist you with your membership and the website! We will certainly give her kudos!
I had customer service guy name Daniel help me with my request he was amazing. Very friendly and helpful, I explained I wasn't familiar with the booking process and he was so understanding and pleasant. Thank you RTX for hiring this person. It's a refreshing change from others I have met in other places to call themselves Customer Service. Thank You Daniel ! You made my day !
Business response:
That's so wonderful to hear about the customer service experience you had with Daniel! We will be pleased to give him credit for a job well done!
I spoke with Daniel today on canceling my bonus week to use at another time, n booking a cash deal for something a lil closer that we would be able to drive, n stop when we like instead of flying. Daniel was very helpful n friendly in making sure everything was done correctly n made sure we got all info we needed. He was very helpful!! Thanks, Daniel!!
Business response:
Our goal is to help our members get on vacation and it's great to hear that Daniel was able to assist you with yours! Thank you for sharing!
Had the privilege of working with Zach regarding a reservation to Cancun. He was extremely helpful with making my rsv & then making a secondary change a few days later. He took the extra time to answer (& confirm with the destination) my detailed questions. I couldn't be more pleased with my call to RTX & working with Zach! Thank you so much!!
Business response:
Mr. Stancill, Thank you so much for sharing your experience! We love to hear about our representatives helping members get on vacation. We will be sure to pass on the good words to Zach's supervisor.
ED was very knowledgeable and helpful in setting up my vacation at short notice. Thanks for the great service.
Business response:
Ms. Session, Thank you for sharing the experience you had with Ed! We appreciate your feedback!
Called today to ask a few questions about an upcoming possible booking with RTX and had the great opportunity to speak with ED.. Not only did i get wonderful direction about the upcoming trip me and my husband will be taking, we booked next years vacation as well.... If he ever opens up a travel agency, I'll be his first customer!! Kudos to Ed....
Business response:
Ms. Smith-Gargaro, We are very pleased to hear that Ed was able to answer your questions about your upcoming trip and that he was also able to assist you in booking your trip for next year! We will be happy to give him credit for a job well done. Enjoy your trips!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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