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Faulkner Subaru Bethlehem
- Car Dealers
- Bethlehem, PA
About this business
Faulkner has been in business for 85 years and is in its fourth generation of family ownership, growing from a single dealership to 26 dealerships and counting. We've managed to stay in business so long because we genuinely care about our customers, and because of that, we've grown into one of the largest family owned dealership groups in the state of Pennsylvania. To Be Sure our customers not only get the best buying experience but the best ownership experience, here are some of the advantages when buying a Certified Pre-Ow... read more
Location details
330 Stoke Park Rd, Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One star. Unprofessional, dishonest. See you soon, Ciocca!
Business response:
We appreciate your feedback about your recent visit, Matthew. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Dave Kopew, at dkopew@faulknersubaru.com or (610) 867-4177 and we will do our best to make this better.
RecommendedI visited this dealership about 10 years ago and I had a terrible experience. The salesperson had no idea what he was selling and I had a high-pressure sales pitch from a manager. I was hesitant about contacting them again. My experience was totally different this time. I submitted an internet request and I was contacted promptly. Dylan arranged for the test driving of two cars that I was interested in purchasing. He knows the cars and was able to share his knowledge about both cars. Great experience with the team this time!... read more
As a Subaru owner for years, I have always dealt with another local dealership that I had a loyalty to for everything. After an accident with my daughter and her Legacy being a total loss this past December, we turned to Faulkner after that other dealership were forcing a brand new car sale on her when we were looking for a pre owned car in her budget. We met your salesman Ziad and he was awesome with us and understood our needs. We ended up purchasing a preowned Impreza for my daughter that day. It was such a great experien... read more
Business response:
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
What a great Dealership!! Very personable, easy to work with and extremely knowledgeable & passionate about their vehicles !!
Business response:
Hi Laurie, we are very happy to have provided you with such a positive experience! We hope you have a great day.
We came in here right after having a negative experience with Ciocca Subaru. We were searching for an affordable used car because my legacy was totaled in an accident. Going in, we had briefly done some research on the ride there and knew what car we were interested in already, a white 2013 Impreza. If you ever go here, please ask to work with a man named Ziad. He was very understanding and very kind, he took care of us and understood what we wanted and didn’t try to pressure us into buying any of the newest models like Cioc... read more
Business response:
Thank you very much for the kind words, Corrinne! We really appreciate it, and we're super glad we were able to help you find a car that fit your needs and budget!
Great service buying my new 2021 Crosstrek Limited. Had answers for all my questions and took delivery of the car earlier than the projected delivery date. What a great car and dealership, keep up the great work Faulkner !!!
Business response:
Hey Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Take care!
I just got into my third lease with Faulkner Subaru today thanks to Ziad Abdelmassih. He truly went above and beyond to make the process unbelievably smooth and painless. The emotional attachment i had to my car was more than maybe the average person experiences but i am glad to have had someone who understood that. Ziad’s genuine and down to earth personality was beyond appreciated and i definitely recommend if you are entertaining to give Faulkner your business that you reach out to him, you will not be disappointed with y... read more
Business response:
Hi Jenna, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We thank you for your business and continued support. Safe Travels!
My son has a 2012 Subaru WRX 127,500 miles. Check engine light on. Faulkner had for a few days. Only reset check engine light and drove for 20 highway miles, reported nothing wrong. Few weeks later dropped off again due to check engine light activated again. Had for several days. Stated the engine needed to be replaced due to a crack in the piston. Estimated cost $6,000-$8,500. Took it somewhere else. Totally different diagnosis and cost: valve replaced and some other things, cost $3,500. When Subaru was contacted they offer... read more
Business response:
Hi Meliss, thank you for reaching out- very sorry to hear about your experience- I'm going to pass this info to our service manager. Please PM me a contact phone number for you. Without knowing the details, I can't really comment as to why our diagnosis was different from the other shop, but we want to make sure that we resolve this as much as possible for you. Thanks, Jared Neff, Delivery Specialist
Service department always takes good care of my car. This is the fourth Subaru I have purchased from Faulkner. Sales staff does a good job answering all my questions when I’m there.
Business response:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sandra. Thank you and we hope to see you again!
Frequently asked questions about Faulkner Subaru Bethlehem
How is Faulkner Subaru Bethlehem rated?
Faulkner Subaru Bethlehem has a 4.4 star rating with 1,527 reviews.
When is Faulkner Subaru Bethlehem open?
Faulkner Subaru Bethlehem is open now. It will close at 8:00 p.m.
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