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Falcone Subaru
- Automotive
- Indianapolis, IN
About this business
You've reached the dealership with the most unique, yet simple, sales process. Our overall process is extremely transparent and there are no gimmicks. We want you to be involved in every aspect of the sales process, which means you see what we see whether you're buying, leasing or trading your vehicle. We know you deserve the best customer service, and that's what we will give you. If you aren't convinced, just read some reviews from our customers. They Love us!
Location details
1930 W 16th St, Indianapolis, IN, 46202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
INFB works with Betsy through our Enterprise Fleet program and she is always responsive, efficient, safety-smart, and a top-notch sales person! We are thrilled to work with her on a regular basis. Please acknowledge and reward her for her dedication to taking great care of all the INFB Fleet drivers! -Jackie Jones
Business response:
Hi Jackie, Thank you for your amazing feedback about Betsy and the Speedway team! We couldn’t agree more—she’s truly one of the best. Her responsiveness, efficiency, and safety-first approach set her apart, and we’re so fortunate to have her as part of our team. It’s no surprise to us that she’s been such a great partner for the INFB Fleet drivers. Betsy’s dedication and exceptional care make her a standout, and your kind words are a wonderful reminder of the impact she has on her customers. We’ll be sure to share this with ... read more
My previous vehicle broke down right before Thanksgiving, and I got confirmation that it had engine failure while out of state the following Monday. After searching through various websites, I found the vehicle I wanted, and reached out to Speedway Subaru with questions about financing. Amanda reached out immediately and within just a few hours, we had a financing application in and the car secured. They held the vehicle for me for two whole days until I could fly back to Indianapolis. Upon arriving, my new Subaru Crosstrek ... read more
Business response:
Hi, thanks so much for taking the time to write such a kind review! We take customer satisfaction very seriously here at Subaru and we have an amazing team! We're so glad we were able to help you with your brand new Subaru Crosstrek! Please let us know if we can help with anything in the future!
Expedited service with walking in and driving out with pick up of car! Exceptional process!
Business response:
Hi, thanks so much for your positive review! We truly appreciate your business and Happy Holidays!
We worked with Amanda. She went above and beyond to make sure we got into the car we wanted. When there was an issue with the car, she made sure it was fixed correctly. She and the team at Speedway went the extra mile to make sure we were satisfied. They were able to get us a better rate than my bank offered us. Very grateful to Amanda for making it happen!
Business response:
Hi Chad, thanks so much for taking the time to write such an amazing and positive review! Amanda is fantastic, we're truly proud to have such a top-notch team here at Speedway! We truly appreciate your business and Happy Holidays!
Well let me start by saying I didn’t buy a car from them. So two stars is just for their service dept. I had my car towed to them to be looked at. Come to find out there was a couple things to be fixed which was fine. Service dept was less than great with the communication and even when I tried to talk to the service manager he never called me back. After them having my car for two weeks it is finally fixed. The work done is good and seems to have fixed the issues I had. But the time it took to get answers and basically made... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of communication you encountered during your recent visit to our service department. Your feedback is incredibly important to us, as it helps us identify areas where we can improve. We’re glad to hear that the work performed on your car resolved the issues, but we deeply regret that the communication during the process fell short of your expectations. We understand how important timely updates and clear communication a... read more
Betsy was absolutely terrific. She made the swap, of old company vehicle to new vehicle, seamless and easy. Thank you Betsy!!
Business response:
Hi Matt, thanks so much for your 5 star review and kind words! We hope you continue to use Speedway for all your future automotive needs!
The dealership was prompt, proficient, and easy to work with. Mitchell Crouch was very polite and easy to work with. It was a pleasure to work with him and all the sales people. I would recommend this dealership and ask them to work with Mitchell. We were the first to buy the new 2025 ID Buzz. So far I really like the Buzz.
Business response:
Hi Dawn, thanks so much for your kind words and 5 star review! We truly appreciate your business and hope you enjoy your brand new VW ID. Buzz!
I bought a Subaru last month and had a tech appointment with Betsy today. She was great at explaining things and showed me some useful short cuts. Highly recommend taking advantage of this service!
Business response:
Hi, thanks so much for the 5 star review! We truly appreciate your business and hope you continue to use Speedway Subaru for all your future needs!
They were competent and friendly. They did all that they had to do, or were asked to do. They did not give you the feeling that they were thinking of ways to help you, make the transfer to this vehicle from you last to be as painless as possible. Again, to be fair, if you asked they helped you out. It felt like they had another appointment soon, and they needed to get free for that. They were not rude, but sort of made you feel that you were somehow being rude or inconvenient. If I were the manager buying vehicles, not just ... read more
Business response:
Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t fully meet your expectations. I believe you’ve since spoken with Betsy and had all your questions addressed, but please don’t hesitate to reach out if there’s anything else we can assist you with in the future. We’re always here to help! We appreciate the opportunity to serve you and value your insights as they help us improve.
Frequently asked questions about Falcone Subaru
How is Falcone Subaru rated?
Falcone Subaru has a 4.9 star rating with 3,488 reviews.
When is Falcone Subaru open?
Falcone Subaru is open now. It will close at 7:00 p.m.
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