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Fairfield Subaru
- Automotive
- Fairfield, CA
About this business
Location details
2525 Martin Rd, Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Buyer Beware: Gillman Subaru Fumbles Customer Service from Start to Finish I’m no stranger to Subaru—I’ve owned both a Forester and an Ascent company car since 2019. While the styling never thrilled me, the safety, comfort, AWD, and fuel economy kept me loyal. Unfortunately, Gillman Subaru (the closest dealer for service) has tested that loyalty at every turn. Service Department—Four Years of Frustration • Chronic delays: Routine maintenance that should take an hour routinely drags into half‑day marathons. • Zero convenience... read more
I've only had bad experiences at the service department. They tried to charge me 3k for a service under warranty then took over a month to complete the repair. I had to go in 3 times for one service because they told me parts were in stock that were not. And to boot, the wash at the end has always left water spots. I'm done with Hanania Subaru.
Every part of my experience was top notch! Starting with my wonderful Salesperson, Amanda, and my finance guy, Vince & smiles from others who work here, it’s a great place to purchase a new car. Plus, great coffee & nice restrooms!
Fast service that included my car washed and vacuumed. 30,000 mile service and new brakes.
I had excellent service and customer contact this time. A whole turnaround from my past visit in January. My service contact kept in touch with me, gave me up-to-date information on my vehicle including needing a n alignment, which he told me wad under warranty. I was in and out---with a clean car--in 2 hours! I would give you a 10+except that you sent thos to my deceased husband, even though the car, appointment, and all contact was in my name, Karen. Please! Update your records; I had to go to TX MVD to change the registra... read more
I took my Subaru Forester to Speedway Subaru for a mirror replacement after confirming the correct color using my VIN. They installed an off-white mirror casing instead of the correct Dark Grey Metallic—then told me I'd have to pay extra to fix their mistake, even though they admitted it was their error. I followed up multiple times but received no response. Subaru of America was also unable to assist. As a final insult, a technician accidentally sent me an internal email complaining about me—rather than sending it to his ma... read more
I had a great experience with Dale, Don, Steven and Hunter. I love my Crosstrek!
Business response:
Thank you for highlighting our team and welcome to our Family!!! God bless, Mike
Great service and sales. Will go back for next purchase. Very nice facility, nice lounge with coffee and snacks
They got my vehicle in for service immediately and kept me informed on what was needed as well as completely explaining the costs. They even provided me a loaner vehicle to use while my vehicle was in the shop, which turned out to only be a few hours.
Frequently asked questions about Fairfield Subaru
How is Fairfield Subaru rated?
Fairfield Subaru has a 4.7 star rating with 2,365 reviews.
When is Fairfield Subaru open?
Fairfield Subaru is closed now. It will open tomorrow at 7:30 a.m.
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