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Fairfield Subaru
- Automotive
- Fairfield, CA
About this business
Location details
2525 Martin Rd, Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
it was a disaster as I was not informed that the car had problems and that it did not have extended warranty. They made me buy one which will not pay for the repairs. When I went back to return the car they did not accept,and at first refused to cancel the extended warranty. Finally they promised to cancel the extended warranty but up to this moment I did not receive a confirmation that the process of cancellation was initialized. That is the treatments I received at Subaru Fairfield. I am very disappointed. I am still waiti... read more
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Great experience, very nice people at the dealership, love my Subaru Forester very, very much
Business response:
Knowing you felt welcomed by our team means a lot to us. We’re thrilled you’re loving your Subaru Forester, and feel free to reach out to Luis if there’s anything else you need.
Juan Narváez was a Godsend! Extremely patient and attentive. He relieved any stress we had about buying a car. I am definitely going to refer anybody looking for a car to him. Naveedah was also just as professional and understanding. She kept to process smooth and simple. Was truly a pleasure.
Business response:
Knowing our service team made the process for your Subaru Forester stress-free and straightforward is rewarding. Your comments about our team’s attentiveness and clear communication, along with your willingness to recommend us, mean a great deal to us.
They gave us a great deal! The service was really good and we love our new Subaru!
Business response:
Thank you for the five-star rating and your kind words. Knowing that the deal and service met your expectations is rewarding, and we’re thrilled you love your new Subaru Uncharted.
Staff are always helpful. I’ve bought several cars from this dealership. So has my Family and Friends.
Business response:
Knowing that our staff has been consistently helpful during your purchase of the Jeep Wrangler 4xe means a lot to our team. Tony and everyone here genuinely appreciate your continued trust and referrals to family and friends.
The employees that I spoke to were very courteous and helpful. They made everything go very smooth.
Business response:
Your remarks about our team’s courtesy and helpfulness highlight how much we value a seamless experience. Knowing that everything went smoothly during your Subaru Crosstrek purchase means a lot to our team.
Who cares about the cars. There are cats! I've never been to a dealership with cats. Jokes aside, I appreciate this dealership. The staff were friendly and communicative, and the waiting area is comfortable with good coffee and fruits. I brought my Crosstrek in because of a failing catalytic converter, and they were able to replace it for me at no charge under state warranty. I also appreciate the frequent text communication, which made it easy to chat with the service advisors.
Business response:
Your mention of our dealership cats gave us a big smile. Knowing that our team kept you informed via text and that our waiting area felt welcoming means a lot to us. Our team is pleased we could replace your Crosstrek’s catalytic converter at no charge under the state warranty.
The service writers (esp. Ryan) are detail oriented and happy to answer questions. I was happy to get my car back sooner than expected, with a clean bill of health. I travel to Fairfield from Concord because the service here is so good. Thank you!
Business response:
Knowing that our service writers’ attention to detail and readiness to answer your questions met your expectations means a lot to our service department. We’re pleased we could return your Crosstrek sooner than expected with a clean bill of health, and your decision to travel from Concord reaffirms our commitment to high-quality care.
Outstanding customer service. Waiting time was minimal. Communication was clear and easily understood. Auto notifications kept me easily informed of progress.
Business response:
We’re glad the service on your Crosstrek went smoothly with minimal wait and clear communication. Knowing the auto notifications kept you informed at every stage means a lot to our service team.
Frequently asked questions about Fairfield Subaru
How is Fairfield Subaru rated?
Fairfield Subaru has a 4.7 star rating with 2,863 reviews.
When is Fairfield Subaru open?
Fairfield Subaru is closed now. It will open at 10:00 a.m.
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