Exeter Finance Corp

Austen G 

on BBB

3 years ago

Exeter finance is a joke. Had bought a vehicle through a used dealer and financed through Exeter finance. Found out I was in the possession of a lemon. During the process of return of the vehicle which took 3 months I was still paying the monthly payments. I had the car from March to July. My very first payment was in March. I got an email of a confirmation number for a payment of $300.00 for the first car payment posted to my account, monthly payment was $347.00. I haven't made any payments yet from my bank account. So curi... read more

Tori A 

on BBB

3 years ago

Terrible Service - I have been trying since June 23, 2022 to get a lien release letter for a car/loan that was paid in full back in 2019. The account is in my sister's name and I was able to get a notarized POA for this vehicle. I send it to them and they just keep ignoring me. They keep telling me the POA is not approved. You can clearly see the stamped seal on the copy I sent to them. Then I was told they have to contact a different department and they only take written requests, no phone calls. Meanwhile, my sister who is... read more

Jaime S 

on BBB

3 years ago

This business is more than terrible, they horrible with their predatory/deceptive lending practices. After almost 7 years of making payments, 81 payments to be exact (maturity extended almost 1 year due to extensions) for the amount financed of approximately $8200 dollars when i took the vehicle out of carmax lot in 2015. Now they saying i owe exerter $5000 dollars which they have not been able to explain why or how, other than to say the payments only go to interest daily. What i failed to understand is why are they still A... read more

Brittany P 

on BBB

3 years ago

This company is trash. They do not communicate well with their customers, they do not give honest answers to any questions, they do not provide accurate statements when requested to do so. It surprises me that Exeter Finance Corp has not been shut down due to illegal practices. For this reason, we are actively pursuing a law suit against the company for fraudulent reporting. This company has claimed that we signed a contract listing the "daily interest". Said contract DOES NOT mention a daily interest amount, let alone a dai... read more

Connor T 

on BBB

3 years ago

Terrible. I have made several car payments to my loan and haven't seen a decrease in months. I've paid around 8000$ on a 26000$ and the current loan is only down to 21,600$. Just made another payment and no decrease again. Terrible finance company. No idea where my money is even going. 

Mark S 

on BBB

3 years ago

We never had any problems until now. We need to do a voluntary surrender, car broke down and is to much to repair. We have spoken to the company 4 times, they were supposed to send documents to sign. But keep getting the run around. No use in trying anymore, they aren't very customer oriented, so the car will sit until it gets towed away. We have already spoken to the managers, it's really ridiculous. 

Shaundra B 

on BBB

3 years ago

I've been paying on my car for 6 years!!!!!!! 38,000 on a 22,000 car and they say I still owe 10,000!!!! no way I'm getting a lawyer!!!!! 

Kimberly G 

on BBB

4 years ago

I do not even know where to begin with the joke of a company. We are a military family stationed in NC. My son-in-law bought the car in NC. He had it around two years. April of 2021, they stopped taking his automatic payment. They stopped it!! My SIL is a 22-year-old man, he came from no family, hence why he is in the military. There was no one to teach him what to look for, to do, not to do, etc. His app every month stated current for that month that only his normal 350.00 would be coming out. Yes!! He should have looked at... read more

Edward B 

on BBB

4 years ago

I would not ever go back to them. They definitely got over on me. Repo my car and everything..