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Equity Trust Company
- Financial Services
- Westlake, OH
About this business
Equity Trust Company is a financial services company that enables individual investors, financial professionals and institutions to diversify investment portfolios through alternative asset classes, including real estate, tax liens, private equity, precious metals and more. Equity Trust Company (or its affiliates) offers custodial services for alternative investments, investment in alternative assets with individual retirement accounts, back-office solutions for Registered Investment Advisors, brokerage services, directed tr... read more
Location details
1 Equity Way, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very pleased with Equity Trust. Service is far superior to many others. Best part is their employees. If I'm confused about something, there is always a professional, articulate, and friendly person at the other end of the phone to assist me. Appreciate that a lot.
Business response:
****** we are happy hear our team at ETC was able to provide you a positive experience! Thank you for taking the time to provide us feedback.
I have been a client for probably 15 years and they have continued to improve their services and I am happy to report, they are now the best in the business I believe. They have helped me w issues when my cpa was stumped. More people should know of these services.
Business response:
Hi ******we are happy to hear our team has provided you support throughout the years, and we look forward to continue doing so in the future. Thank you for taking the time to leave us your feedback!
I'm totally impressed with the tools and the people at Equity Trust. I've bought and sold multiple properties and the experience was very well coordinated and I found it to be very easy to conduct my business. The online portal and payment card make it VERY easy to stay on top of maintaining and running my properties. The helpdesk has been very responsive and helpful. It's a pleasure doing business with Equity Trust.
Business response:
Hi ******** *hank you for taking the time to leave us positive feedback. We are happy to hear our team was able to assist you, and we look forward to working with you in the future!
I agree the website can be diffcult to navigate.. Had to take my RMD last Dec. the customer service girl was very helpful and knowledgeable.
Business response:
Hi ***** we are happy to hear our team was able to provide a friendly and helpful experience! Thank you for your feedback, we hope to give you a 5-star experience in the future.
Unhelpful, unfriendly, unprofessional!! Equity Trust Company, why are you so bad??? Cory, Sheila and others representatives switch to each other and Sheila likes to say " Why did they transfer you to me" and switch to robotanswer... You could deal with their hotline for more than an hour and get very poor, unhelpful service! Dealing with Equity Trust Company is not nice at all! If you'd like to talk to a real person you could call as a NEW client and ask for a manager. Also, their web-online system does NOT work right and cu... read more
Business response:
We're sorry to hear about your experience and we value your feedback. Our teams are working diligently to serve our clients. Please reach out to us at ************ at your earliest convenience for assistance. Again, we apologize for your negative experience.
Opened an account with Equity Trust in late December with a zero balance. I planned on funding the account in January. I subsequently received a bill to pay for an account fee of $50 for opening it and a $320 annual maintenance fee. On Equity Trusts fee schedule, at least $15,000 is required in the account for the $320 maintenance fee to apply. It also lists a $1 minimum for the lowest annual fee of $225. I emailed the account representative that I worked with to open the account (Christian C.) stating that I was more than w... read more
Business response:
Hi *******, we appreciate your feedback. We regret to hear your experience with Equity Trust was not a more positive one. Please reach out to ***** ********if there is anything we can do to assist you further.
If you read thru the comments there is a visible trend. People putting money into Equity Trust are raving about the customer service. People wanting to pull money out are angry and frustrated. This is my experience as well. They were great up front, responsive to calls and emails, providing great information. Once I was onboard, I realized what a dumpster fire their website is and trying to get in touch with a human is next to impossible, I have yet to call them and not sit on hold for 30-45 minutes minimum and have been dis... read more
Business response:
Hi ********we're sorry to hear about your experience and we value your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at ******************com when you have a chance. Thank you, and we look forward to hearing from you.
This company is extremely hard to deal with. I began in May, 2023, to have investment funds transferred into my name as the spousal beneficiary after my husband died in April, 2023. This took several months and numerous phone calls (with long waits on hold) and never speaking to the same person twice, before the funds were finally transferred into my name. I have now been able to transfer these funds out with the help of my financial advisor. This process took 7 months to accomplice.
Business response:
Hi *****, members of our team have taken steps to resolve the issue. We regret to hear your experience with Equity Trust was not more positive. If there is anything else you need, please send your contact information associated with your account to *****************.com so a team member can reach out to assist you.
The service at the company is despicable. The hold times for help are typically hours long. When a representative answer they are not helpful, document processing takes months, they do not contact to let you know if anything is needed for processing. There is NO avenue for escalation, they tell you someone will call and its just another representative that isnt helpful.
Business response:
Hello Heather, we regret to hear your experience with Equity was not a more positive one. Please send your contact information associated with your account to *****************.com so a team member can reach out to assist you. Thank you.
Frequently asked questions about Equity Trust Company
How is Equity Trust Company rated?
Equity Trust Company has a 4.2 star rating with 2,185 reviews.
When is Equity Trust Company open?
Equity Trust Company is open now. It will close at 6:00 p.m.
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