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Equity Trust Company
- Financial Services
- Westlake, OH
About this business
Location details
1 Equity Way, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very professional and the agent answered my questions so I understood.
Business response:
Hi ****, thank you for taking the time to leave a positive review! We appreciate your feedback.
The representative from Equity (Ericka ******) was very helpful and answered my questions in an accurate and timely manner. At this point I've received very good service.
Business response:
Thank you for telling us about your experience with Ericka! We are happy to hear she provided you a positive experience.
I have been equity for years and they have been great to work with, especially Ericka ****** and Owen *****Ericka has been a pleasure to speak with and deal with. Both Owen and Ericka are extremely knowledgeable and helpful with me. Both are always quick to respond to my phone calls and help me with my request in a very timely manner. I will continue to use equity trust for many years to come.
Business response:
*********** thank you for taking the time tell us about your experience. We are happy to hear our team has been able to provide you support over the years, and we look forward to continue working with you!
walked my through the sign-up process efficiently and with a sense of humor
Business response:
Hi ********thank you for taking the time to leave us your feedback! We appreciate your review.
Short and sweet, I needed a custodian for my Self-Directed IRA. Equity Trust was recommended to me. I've been with them for two years now and on several occasions I needed to contact them. They are always very professional and customer oriented. I highly recommend Equity Trust to anyone in need of their services.
Business response:
Hi ****we are happy to hear our team has supported you over the last two years. Thank you for providing us your feedback, we appreciate your review!
Fees are outrageous and not what I was originally told. I have contacted them 3 times to fix my name because they misspelled it right from day one and the last representative said they had fixed it but when I logged in 3 or 4 days later it was still misspelled. I would not recommend this company especially when the can’t even fix simple clerical errors.
Business response:
Hi *****a member of our team has reached out to resolve this issue. We regret to hear you did not have a more positive experience. If you have any further questions or concerns, please reach out to us directly at CareTeam@TrustETC.com or ***** *********
Using my Equity Trust personal page on the Internet, which was my first attempt to generate a distribution from my self controlled IRA, was fast and easy and required very little effort on my part.
Business response:
Thank you for taking the time to leave a positive review! We appreciate your feedback.
I can't say enough about the exceptional service provided by my escrow team at Equity Trust. As a realtor, I've had the privilege of working with many escrow teams, but this one truly stands out. They consistently go above and beyond in every aspect of their work, making them an invaluable asset to my real estate transactions. The number one thing that sets them apart is their outstanding communication. They keep me informed every step of the way, ensuring that I'm always in the loop. Their responsiveness is second to none, ... read more
Business response:
** ****** Thank you for taking the time to leave us positive feedback. We are happy to hear our team provided consistent communication and support. We look forward to continue working with you in the future!
Very pleased with Equity Trust. Service is far superior to many others. Best part is their employees. If I'm confused about something, there is always a professional, articulate, and friendly person at the other end of the phone to assist me. Appreciate that a lot.
Business response:
****** we are happy hear our team at ETC was able to provide you a positive experience! Thank you for taking the time to provide us feedback.
Frequently asked questions about Equity Trust Company
How is Equity Trust Company rated?
Equity Trust Company has a 4.2 star rating with 2,462 reviews.
When is Equity Trust Company open?
Equity Trust Company is closed now. It will open on Monday at 8:00 a.m.
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