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Equity Trust Company
- Financial Services
- Westlake, OH
About this business
Equity Trust Company is a financial services company that enables individual investors, financial professionals and institutions to diversify investment portfolios through alternative asset classes, including real estate, tax liens, private equity, precious metals and more. Equity Trust Company (or its affiliates) offers custodial services for alternative investments, investment in alternative assets with individual retirement accounts, back-office solutions for Registered Investment Advisors, brokerage services, directed tr... read more
Location details
1 Equity Way, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Over-the-top excellent customer service. Knowledgeable, courteous, patient and helpful associates every time.
Business response:
Thank you for taking the time to tell us about your experience with Equity Trust! We're happy to hear you've found our customer service teams to be helpful! We appreciate your positive feedback.
Star rating would be zero if possible This is the worst company I have ever worked with. They repeatedly make mistakes that end up costing me money. I was told 7 years ago to use an EIN that was the wrong number, so the taxes were never recorded as being paid. Finally someone at Equity caught the error in 2020 and contacted me. No one there knew what to do about it. I finally talked to a woman who said I had to send in federal and state tax corrections for those 7 years. Now the IRS is billing me for past years plus late fee... read more
Business response:
I hope our team member's assistance throughout this process was helpful to you. We appreciate your constructive feedback, as we strive to continue improving our client experience. I apologize for your negative experience.
I have had a great great experience regarding my first RMD. The person was very knowledgeable and explain everything and more to my satisfaction. I have been with the company for 5 year and always very satisfied with their services and staff.
Very knowledgeable company. Answered my questions and offered more information. I would definitely recommend.
Business response:
Thank you for taking the time to tell us about your experience! We're happy to hear you'd recommend Equity Trust as a self-directed IRA custodian.
I have been trying withdraw 5-100 ounce bars from my Equity Institutional IRA Account since 1/04/2022. Today is 3/17/22. They keep telling me I have completed all the required paperwork, but the depository is running slow. REALLY!! They are so far behind they can not put 5 pieces on a fedex truck and ship it out!!!! I gave them one star because there is not a choice for no stars. I would not use or recommend this outfit to anyone. And their yearly maintenance fee is high!!!
I have used Equity Institutional for over 2 years for our gold IRA. I have been extremely please with all aspects of their service. The set up went without a hitch. Their fees are just what they said they would be. I really like that they support digital trends on my assets. Every time I have called their customer service has been efficient and helpful. I am very glad I went with them.
A competent group of professionals who managed my transactions smoothly and without delay!
I have used Equity Trust Co for about 15 years. They become easier to work with each year. Well trained personnel. Record keeping is perfect. Bill pay is fast.
TERRIBLE. Mailed a cashier's check for $29,422.31 on Jan. 27. Funds still not credited to my account on Mar. 7. Company reps unconcerned and non-responsive. Bank will charge ~ $600 to cancel the cashier's check before 90 days lapse. BBB complaint to follow, perhaps social media will have effect, lawsuit next. KB
Frequently asked questions about Equity Trust Company
How is Equity Trust Company rated?
Equity Trust Company has a 4.1 star rating with 2,021 reviews.
When is Equity Trust Company open?
Equity Trust Company is open now. It will close at 6:00 p.m.
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