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Equity Trust Company
- Financial Services
- Westlake, OH
About this business
Location details
1 Equity Way, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Opened an account with Equity Trust in late December with a zero balance. I planned on funding the account in January. I subsequently received a bill to pay for an account fee of $50 for opening it and a $320 annual maintenance fee. On Equity Trusts fee schedule, at least $15,000 is required in the account for the $320 maintenance fee to apply. It also lists a $1 minimum for the lowest annual fee of $225. I emailed the account representative that I worked with to open the account (Christian C.) stating that I was more than w... read more
Business response:
Hi *******, we appreciate your feedback. We regret to hear your experience with Equity Trust was not a more positive one. Please reach out to ***** ********if there is anything we can do to assist you further.
If you read thru the comments there is a visible trend. People putting money into Equity Trust are raving about the customer service. People wanting to pull money out are angry and frustrated. This is my experience as well. They were great up front, responsive to calls and emails, providing great information. Once I was onboard, I realized what a dumpster fire their website is and trying to get in touch with a human is next to impossible, I have yet to call them and not sit on hold for 30-45 minutes minimum and have been dis... read more
Business response:
Hi ********we're sorry to hear about your experience and we value your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at ******************com when you have a chance. Thank you, and we look forward to hearing from you.
This company is extremely hard to deal with. I began in May, 2023, to have investment funds transferred into my name as the spousal beneficiary after my husband died in April, 2023. This took several months and numerous phone calls (with long waits on hold) and never speaking to the same person twice, before the funds were finally transferred into my name. I have now been able to transfer these funds out with the help of my financial advisor. This process took 7 months to accomplice.
Business response:
Hi *****, members of our team have taken steps to resolve the issue. We regret to hear your experience with Equity Trust was not more positive. If there is anything else you need, please send your contact information associated with your account to *****************.com so a team member can reach out to assist you.
The service at the company is despicable. The hold times for help are typically hours long. When a representative answer they are not helpful, document processing takes months, they do not contact to let you know if anything is needed for processing. There is NO avenue for escalation, they tell you someone will call and its just another representative that isnt helpful.
Business response:
Hello Heather, we regret to hear your experience with Equity was not a more positive one. Please send your contact information associated with your account to *****************.com so a team member can reach out to assist you. Thank you.
The customer service agent I talked to answered my questions on fees very professionally and friendly.
Business response:
Dean, thank you for taking the time to leave a positive review! We are happy to hear our team provided you a positive customer service experience.
I have been trying to sell my shares, since 8/7/2023. I have been given the run around for the last few months. Each time I have been told my transaction has been completed. But as of today, NOTHING has been done. Was told to send forms at least 4:different times. Meanwhile the value of my account has changed due to market. I can never get an answer. My rep who was handling things, basically never returned calls. The other person who decided to help is out of office. I am afraid they have done something incorrectly….and will... read more
I have had great service with Equity. The customer service agents are knowledgeable and will help you through all transactions. I have no complaints.
I received a email with an account number for an account I didn’t open. I’ve emailed their help three times and called twice. First phone call included a 25 minute wait and then the call was disconnected. The immediate callback included a 45 minute wait. Dennis answered and was helpful enough and offered a simple solution. The problem is that the account was initially opened without my consent or knowledge. I had no confirmation of its closure and I just received a bill for $150 for an account opening I didn’t consent to, wa... read more
I have had an account with Equity Trust for a very long time, over 15 years . I usually only have one investment at a time for them to manage. Minimal work for them. Create the 5 year investment, manage the collection and then close it. Often they have been great to work with then at other times their responsiveness is very poor. I submitted an account correction on 7/31 and I am still waiting as of 8/11 for the correction to be made. And they charge me $700 dollars a year for servicing an account which they can't seem to se... read more
Frequently asked questions about Equity Trust Company
How is Equity Trust Company rated?
Equity Trust Company has a 4.2 star rating with 2,373 reviews.
When is Equity Trust Company open?
Equity Trust Company is closed now. It will open tomorrow at 8:00 a.m.
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