Equity Trust Company

Dr. Sherri T 

on BBB

3 weeks ago

most terrible company to work with. I wish I could leave a negative number of stars. I have tried to CLOSE this tiny account with THREE silver coins in it for more than a year and it has cost me HUNDREDS OF DOLLAR. Had to submit same paperwork over and over. I tried to abandon the account. Couldn't do it.... charge me MORE money. They are awful. Do not put your money into this company. I never write bad reviews, but this was the most infuriating experience I 've ever had with ANY company. We’re sorry to hear about your exper... read more

David W 

on BBB

a month ago

My original review: 6/25: "Run away.... "I have an relatively small value "asset" correctly classified as an 'unsecured loan". The borrower makes electronic (ACH) payments, part of which are meant to be allocated as interest and part as payment on the loan principal. Very straightforward. But apparently they have no way recording the payments in that manner ---continually allocating all of the payments by the borrower as "interest". I was told that they are "working" on that problem and the way to deal with the problem was t... read more

David W 

on BBB

a month ago

My original review: 6/25: "Run away.... "I have an relatively small value "asset" correctly classified as an 'unsecured loan". The borrower makes electronic (ACH) payments, part of which are meant to be allocated as interest and part as payment on the loan principal. Very straightforward. But apparently they have no way recording the payments in that manner ---continually allocating all of the payments by the borrower as "interest". I was told that they are "working" on that problem and the way to deal with the problem was t... read more

Jeri L 

on BBB

a month ago

Very easy to contact. I always get to a live person quickly. No long holds and requests to leave messages and wait for call back. They seem eager to help and Are very knowledgeable about their services. Talked to multiple persons over 10 years. Polite and respectful. Follow up with emails . You don’t have to talk to the same person each time.there are many that can answer your questions and I’m impressed with the consistency of information. I feel my funds are in good hands. Hi ****, thank you for taking the time to tell us ... read more

david w 

on BBB

2 months ago

Run away. There a plenty of other options for a company providing Self Directed IRA. I have had numerous problems with their service, especially errors on their part with recording fund distributions from my investments. Here is just the latest example: I have an relatively small value "asset" correctly classified as an 'unsecured loan". The borrower makes electronic (ACH) payments, part of which are meant to be allocated as interest and part as payment on the loan principal. Very straightforward. But apparently they have no... read more

david w 

on BBB

2 months ago

Run away. There a plenty of other options for a company providing Self Directed IRA. I have had numerous problems with their service, especially errors on their part with recording fund distributions from my investments. Here is just the latest example: I have an relatively small value "asset" correctly classified as an 'unsecured loan". The borrower makes electronic (ACH) payments, part of which are meant to be allocated as interest and part as payment on the loan principal. Very straightforward. But apparently they have no... read more

Robert H 

on BBB

2 months ago

Unfortunately, there is not an option for zero stars. NEVER PUT YOUR MONEY WITH THIS COMPANY! Opening the account was easy, trying to get your money back next to impossible. This is obviously their business plan not just incompetence. Some of the worst customer service, constantly getting the runaround. Impossible to speak with a supervisor. Really hard to have confidence in a company when you have to jump through hoops and navigate roadblocks to try to get your money back. it definitely leaves you with a lack of trust. 

Jill M 

on BBB

3 months ago

Dishonest, Lying, Cheating, Stealing Company. When I was speaking with the agent, I asked many times, "Is there a fee? What is your Cost". He kept telling me there was NO cost to purchasing gold / silver from them. He said "They buy it at a low and sell it at a high which is how they make their money. However, when I set up the account online, it will show a lesser amount than what I paid as a stated value." So I transferred my IRA and purchased a gold / silver IRS for $42678.36. I got the receipt. I then convinced my husban... read more

June S 

on BBB

6 months ago

My experience with Equity Trust has always been top notch. Quick, professional & knowledgeable.