Equity Trust Company

david w 

on BBB

a month ago

Run away. There a plenty of other options for a company providing Self Directed IRA. I have had numerous problems with their service, especially errors on their part with recording fund distributions from my investments. Here is just the latest example: I have an relatively small value "asset" correctly classified as an 'unsecured loan". The borrower makes electronic (ACH) payments, part of which are meant to be allocated as interest and part as payment on the loan principal. Very straightforward. But apparently they have no... read more

Robert H 

on BBB

a month ago

Unfortunately, there is not an option for zero stars. NEVER PUT YOUR MONEY WITH THIS COMPANY! Opening the account was easy, trying to get your money back next to impossible. This is obviously their business plan not just incompetence. Some of the worst customer service, constantly getting the runaround. Impossible to speak with a supervisor. Really hard to have confidence in a company when you have to jump through hoops and navigate roadblocks to try to get your money back. it definitely leaves you with a lack of trust. 

Jill M 

on BBB

2 months ago

Dishonest, Lying, Cheating, Stealing Company. When I was speaking with the agent, I asked many times, "Is there a fee? What is your Cost". He kept telling me there was NO cost to purchasing gold / silver from them. He said "They buy it at a low and sell it at a high which is how they make their money. However, when I set up the account online, it will show a lesser amount than what I paid as a stated value." So I transferred my IRA and purchased a gold / silver IRS for $42678.36. I got the receipt. I then convinced my husban... read more

June S 

on BBB

5 months ago

My experience with Equity Trust has always been top notch. Quick, professional & knowledgeable. 

David P 

on BBB

6 months ago

Not a lot to say they only let me log in one time. They wanted me to pay some fees, I gave them my credit card info, but they never charged the fees to my credit card. Now the web site will never let me log in anymore. 

Becky G 

on BBB

6 months ago

I contacted Equity regarding an email I received and did not understand what it was about. I knew it was about taxes but didn't quite understand what I was supposed to do if anything. I spoke with a lady who was so polite and professional. She assured me it was just a reminder that they would be be sending out their tax forms as they do every year. I was grateful that she did NOT have an attitude for the reason I called. She was NOT being a "Karen". She assured me that they receive calls from customers asking the same questi... read more

yancey s 

on BBB

6 months ago

I had a good experience with the lady who took my call. She answered my questions to the best of her ability. 

Gail P 

on BBB

6 months ago

Your agent, Alex, was extremely efficient and answered my questions thoroughly. I needed to understand the spot, price and market value, etc., and she made sense of it all for me. 

Anthony P 

on BBB

6 months ago

I think responding quicker to your clients with the issues they have also process requests in more of a timely manner communicate with your clients more.