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Equity Trust Company

4.2

About this business

Location details

1 Equity Way, Westlake, OH, 44145, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.22,462 reviews
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Pete V's profile image
Pete V 
5 years ago

I have used ETC for several transactions so far and they have all gone flawless. The team at ETC knows what they’re doing and makes it easy for me to self direct my retirement. 

Business response:

Thank you taking the time to leave a review. We're happy to hear your experience with Equity Trust's team has made the investment process easy for you! Sincerely, ******* 

Calvin's profile image
Calvin 
5 years ago

Equity Trust has unlocked the potential of my IRA (401K funds transferred), enabling me to purchase multiple single family and multifamily homes, which are rented and appreciating in value. What a great annuity style situation. Their online portal enables me to handle all real estate transactions and taxes, bills, rental income, etc.., very efficiently. There are also many other investment avenues that are available, along with training and specific legal forms required. Highly recommended! 

Business response:

Thank you for taking the time to leave us a review about your experience with us! Your feedback is very important to us and we are so happy to hear you would highly recommend Equity Trust to others. 

Stephen N's profile image
Stephen N 
5 years ago

They are focused on customer satisfaction and they are constantly working to improve their procedures. 

Business response:

Thank you for taking the time to leave us a review. We strive to provide excellent customer service and are happy to hear your experience with Equity Trust has been satisfactory. 

nathan s's profile image
nathan s 
5 years ago

Equity trust was facilitating a money transfer and purchase. They could always be contacted by phone (speaking to a real person) with a representative that knowledgeable, professional and courteous. 

Business response:

We're so happy to hear you've had a positive experience with our team members and have found them to be helpful! Thank you for taking the time to leave us a review. 

Robert M's profile image
Robert M 
5 years ago

Great company for quick and personal service. Last transaction was time critical and they came through! 

Business response:

Thank you for taking the time to leave us a review. We're so happy to hear we were able to provide you timely, satisfactory service! Sincerely, Melissa 

Songping W's profile image
Songping W 
5 years ago

Great service in terms of efficiency, accuracy, rapid response, curtesy and all aspects of a business. 

Business response:

Thank you for taking the time to leave us a positive review! We're happy to hear you've experienced great service with Equity Trust. 

Janet S's profile image
Janet S 
5 years ago

Equity Trust has been very easy to work with. Their customer service is amazing, the respond quickly to emails and phone calls. There seems to be someone available immediately to answer questions either by email or on the phone. We have appreciated the prompt help with are complicated timeline. 

Business response:

Thank you for taking the time to leave us a review. We're so happy to hear you've had a positive experience with our Customer Service Team! At Equity Trust, we always strive to provide exceptional service and great client experiences, so we truly appreciate the positive feedback. Sincerely, Melissa 

Angelo G's profile image
Angelo G 
5 years ago

I’ve been associated with ETC since 2004. They have been courteous & helpful in providing me with information I needed and continue to need in order to properly manage my self directed ROTH IRA. All of their people are great to work with. I highly recommend them! 

Business response:

Thank you for taking the time to leave us a review! We're so happy to hear you've had a positive experience with Equity Trust for over 15 years. We value you as a client and appreciate your feedback. Sincerely, Melissa 

Steve R's profile image
Steve R 
5 years ago

My wife and I have had retirement accounts with Equity Trust Company for over 15 years.During that time we have made several real estate investments and have had mostly very positive experiences. Our interactions with the support team have been very good and the response to questions and issues has been very prompt. I would highly recommend Equity Trust to anyone who wants to take greater control over their retirement funds! 

Business response:

Thank you for taking the time to leave us a review. We're so happy that you've had positive experiences with Equity Trust for the past 15 years. We value your feedback and you as a client! 

Frequently asked questions about Equity Trust Company

How is Equity Trust Company rated?

Equity Trust Company has a 4.2 star rating with 2,462 reviews. 

When is Equity Trust Company open?

Equity Trust Company is closed now. It will open on Monday at 8:00 a.m. 

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