Enterprise Rent-A-Car

Dani T 

on BBB

a year ago

Horrible. If I could put Zero stars I would. Customer service is trash if you can manage to actually get through to them. They sit and watch the phone ring. Ive been on the phone with corporate and everything nothing has been resolved. My rental was set for Monday. Its Friday they are now closed and I still dont have one. 

Donald R 

on BBB

a year ago

Enterprise were very professional From the counter help ************************************************ and all the drivers provided me with excellent customer service they even took me to my destination which was above and beyond Thanks so much for the kindness it is well appreciated ***************** ?? 

Rocks R 

on BBB

a year ago

What if I didnt make it down the highway ********************* to ******** **. Rented a car that had no brakes, bearing falling out. Cost me out of pocket funds for Kal tire inspection. Window was cracked down passenger side, bullseye rock chip drivers view spot. Tried to give car back twice was quite difficult. Only decent help I received was the gal on roadside who informed me to go to the **************** ( The shuttle was approached by airport staff, on our behalf, driver left my guy and I sitting there at night, In the ... read more

James N 

on BBB

a year ago

Found a dirty diaper under the seat and a used rubber in the glove compartment after supposedly they just cleaned it 

Dennis M 

on BBB

a year ago

Denied a rental as my license has a break in it , it is valid and excepted at airports and by peace officers Why not enterprise , when talking with corporate they say that they are not to do that , i returned a rental yeasterday from same location they excepted it last few times without incident .. seems the salesman today has a problem accepting my license ????? i dont get it, this made things very difficult as i wasted time and energy getting to this location to be denied a rental the very next day 

Timothy A. 

on BBB

a year ago

Received terrible customer service from a counter associate at Enterprise. I walked in to get a rental because my truck was getting serviced at the dodge dealership. Whenever they took my information down it had a do not rent note on their tablet saying I owed them $1300. I understand about not renting to a customer because of an outstanding balance but the issue was when the employee basically yells customer issues out to mutiple people while store is busy. Very embarrassing especially when there was a glitch in the system ... read more

James B 

on BBB

a year ago

Had no problems. ***** at the *********** location was very friendly and helpful. Rental process took less than ten minutes. Picked up the car when I needed it. Thanks again 

Melissa S 

on BBB

a year ago

Basic company. if you only use them once, you'll probably have a decent experience. However, when you use them a lot, you're bound to have an unpleasant one. My unpleasant experience: After booking the rental 2 weeks in advance as I usually did, my 2 daughters and I, 3 females, were traveling alone to visit a sick relative and we got into ********** around midnight. Went to the car rental section of the airport, paid extra for insurance bc I had the girls with me, I usually don't when I travel alone, so I paid over $600 for ... read more

Stacy F 

on BBB

a year ago

What started as a good experience has turned into such an awful experience. I was sent a parking violation citation over a month ago- upon investigation- the parking garage had the wrong date and I was not the individual renting the car at the actual time the violation took place. I have sent this proof in at least 4 times- both to individual people and to the citationdocumentation. Nobody is helping to resolve it. Nobody is aware of it. I KEEP HAVING TO SEND IT TO NEW PEOPLE- who then make me resubmit it to citationdocument... read more