Enterprise Rent-A-Car

Darla B 

on BBB

2 years ago

Would provide a below zero rating if I could. Enterprise in ******, **** perimeter loop location left me in without a car on Oct. 10, 2023. My car would not start. Called Enterprise at 11:30 to reserve a car. Told I had one and given a confirmation # to pick up around 1:30 On way to pick up got a call from manager ******** so say no car available, but a minivan was available. I responded I was not pleased but would check it out. Three minutes later (as I was on Perimeter Drive) arrived at location and was told mini van gone ... read more

KAITLYNN A 

on BBB

2 years ago

THE ABSOLUTELY WORST SERVICE. I reserved a rental, gave them all my information including address. I then called 6 times prior to going to the store to confirm everything that I would need and that I could pay using my debit card. I was told I could pay with my debit as long as I brought a credit card to have on file. I recently had surgery so am on crutches and had my daughter with me. I used a taxi service to get to the location to pick up the rental. Upon arrival was told they could not rent a vehicle to me because of whe... read more

Slava L 

on BBB

2 years ago

Second time very bad experience. I reserved a large SUV, on purpose, I was offered the size of a Chevrolet TAHO, no less. 5 people and a lots of things, suitcases, the drive would take 8-9 hours. They confirmed it by phone, when I came to pick it up, they offered me a car that was half the size, they offered to fold down the rear seats, or to get a pick up truck. I am not a construction guy. Of course I refused. I have never seen a worse company. 

Aliyah M 

on BBB

2 years ago

I informed enterprise that I was only 20 years old and was in a car accident that insurance would not cover a rental car. I informed them of this when I called and they told me I could book a reservation and get a rental the next day. I am a college student and had to miss one of my classes to make it to the rental as well as drive 30 minutes to get there. Once I arrived at enterprise without a car they informed me I could not get a rental car because I was under 21. They were not helpful trying to help me figure out a solut... read more

Ronnie R 

on BBB

2 years ago

The agent at ******************** was great. She was efficient, knowledgeable and corrected a mistake made during the reservation process. She also saved me money and upgraded my vehicle. Great job Tajay! 

james R 

on BBB

2 years ago

Very unprofessional. **************** very bad. Do not get your rental from them. Too many extra costs. Watch out. Walk away. 

Chris A 

on BBB

2 years ago

Reserved a van 2 weeks Ago to carry around Family visiting from our of town. Received a call the week I need the car telling me there was a recall on the passenger van and they could not rent it out! I asked for a copy of the recall they said "they just received" and conveniently ******* couldn't find it in her email or tell the me vehicle type so I could confirm . I asked her to email me a copy and she said I don't see why it matters we don't have a vehicle for you. I find it hard to believe there was a recall that wiped ou... read more

Erin C 

on BBB

2 years ago

Reserved vehicle 3 weeks in advance. Went to the location to pick it up, was told they didn't have one available. Was then reassured that a different location had a vehicle. The service rep supposedly called and ensured us that the other location had a vehicle. Was dropped off and then was told no vehicles available. Received no call from them stating they wouldn't have the reserved vehicle ready. Absolutely unprofessional *** ridiculous. It's awful that this is how the company is run and the service representatives have to ... read more

Cindy S 

on BBB

2 years ago

Had reservation to pick up car at 9:00 AM Oct. 11. Received message at 7:39 AM saying they had no cars available until possibly 3:30-4;00 PM. We ended up taking our own car. Terrible customer service ??