Enterprise Rent-A-Car

Charles B 

on BBB

2 years ago

We reserved a luxury vehicle online and then phoned Enterprise to confirm the reservation. Since this was our first time reserving a luxury vehicle (that category was at a great sale price) we called Enterprise to double-check that everything was in order and specifically asked if we could book the additional insurance over the phone - we were told that insurance is purchased when we pick up the vehicle. We travel to ***************** a couple times per year and always rent from Enterprise hence, we thought we were quite fam... read more

Sabrina J 

on BBB

2 years ago

If I could I wouldnt give it any stars. I had a vehicle reserved since August it is now November. I went to get my rental in the 16th and was denied. ******* accused me of being intoxicated when I tripped over my pants. ******* then said she would move my date to the following day which would be today the 17th. I called to set up a pick up time, got that done. Called today because I had not heard anything only to be told they were sold out. They couldnt hold my reservation. A reservation that I had since august. I have calle... read more

Sabrina J 

on BBB

2 years ago

If I could I wouldnt give it any stars. I had a vehicle reserved since August it is now November. I went to get my rental in the 16th and was denied. ******* accused me of being intoxicated when I tripped over my pants. ******* then said she would move my date to the following day which would be today the 17th. I called to set up a pick up time, got that done. Called today because I had not heard anything only to be told they were sold out. They couldnt hold my reservation. A reservation that I had since august. I have calle... read more

Brenden K 

on BBB

2 years ago

This place doesn't even deserve a single star, what an awful place with terrible customer service. First of all they are extremely rude and don't listen or care about a single word you say and in top of that they lie through their teeth at an opportunity. I asked them for a sedan, they gave me an ***, the *** had issues day 1 of them giving it to me so I returned it for a new vehicle and once again I asked them for a sedan, *** told me confidently yes of course I can do that for you, I get there and they give me another suv ... read more

Brenden K 

on BBB

2 years ago

This place doesn't even deserve a single star, what an awful place with terrible customer service. First of all they are extremely rude and don't listen or care about a single word you say and in top of that they lie through their teeth at an opportunity. I asked them for a sedan, they gave me an ***, the *** had issues day 1 of them giving it to me so I returned it for a new vehicle and once again I asked them for a sedan, *** told me confidently yes of course I can do that for you, I get there and they give me another suv ... read more

Brenden K 

on BBB

2 years ago

This place doesn't even deserve a single star, what an awful place with terrible customer service. First of all they are extremely rude and don't listen or care about a single word you say and in top of that they lie through their teeth at an opportunity. I asked them for a sedan, they gave me an ***, the *** had issues day 1 of them giving it to me so I returned it for a new vehicle and once again I asked them for a sedan, *** told me confidently yes of course I can do that for you, I get there and they give me another suv ... read more

Sherial M 

on BBB

2 years ago

I went to enterprise for a rental the first rental tires air kept coming out the second rental had a smell and was to small for my family size why I took the second rental is because I had to get to work I went to the one on ********** I guess it was the manager told me he would call and give me a time this is some ******** I will never deal with enterprise again after this terrible experience 

Sherial M 

on BBB

2 years ago

I went to enterprise for a rental the first rental tires air kept coming out the second rental had a smell and was to small for my family size why I took the second rental is because I had to get to work I went to the one on ********** I guess it was the manager told me he would call and give me a time this is some ******** I will never deal with enterprise again after this terrible experience 

Sherial M 

on BBB

2 years ago

I went to enterprise for a rental the first rental tires air kept coming out the second rental had a smell and was to small for my family size why I took the second rental is because I had to get to work I went to the one on ********** I guess it was the manager told me he would call and give me a time this is some ******** I will never deal with enterprise again after this terrible experience