Enterprise Rent-A-Car

Barbee Q 

on BBB

2 years ago

Enterprise Rent-A-Car lists pick-up service for customers at its ******************** location at *****************************************************************************. Desiring to rent a vehicle at that location, I called with some questions about ********** I called the number provided on the Enterprise website for that location. Each time, I was forced to wait on hold for 10 minutes or longer with no one ever picking up the phone.So I called a corporate customer service number. There I was informed that, notwithst... read more

Ci N 

on BBB

2 years ago

On 11/10/2023, I encountered probably the worst customer service experience Ive ever had. On 11/09/2023 an Enterprise employee contacted me stating that my reservation couldnt be honored at the Selma ******** due to my residence being over 50 miles away from the branch ******** and informed me that I would have to rent from the ********* ********. I had an original reservation made 10/26 at that ******** since its closest, but the customer service is always so awful, that I opted for *****. Well anyhow, I get to the ********... read more

Barbee Q 

on BBB

2 years ago

Enterprise Rent-A-Car lists pick-up service for customers at its ******************** location at *****************************************************************************. Desiring to rent a vehicle at that location, I called with some questions about ********** I called the number provided on the Enterprise website for that location. Each time, I was forced to wait on hold for 10 minutes or longer with no one ever picking up the phone.So I called a corporate customer service number. There I was informed that, notwithst... read more

Wendie T 

on BBB

2 years ago

Im not sure if the management know how their sales or employees assist the customer? I was there last October cause I got into an accident and I need car while my car is in the shop to get fixed. I went there just to be treated poorly, they are trying to rub you buy giving you expensive car to used. I was begging please just give car for transportation while i dont have *** car. Of course they are not friendly, they very intimidating especially the tall white woman over there. I hope this will get the management concern. Peo... read more

Barbee Q 

on BBB

2 years ago

Enterprise Rent-A-Car lists pick-up service for customers at its ******************** location at *****************************************************************************. Desiring to rent a vehicle at that location, I called with some questions about ********** I called the number provided on the Enterprise website for that location. Each time, I was forced to wait on hold for 10 minutes or longer with no one ever picking up the phone.So I called a corporate customer service number. There I was informed that, notwithst... read more

Wendie T 

on BBB

2 years ago

Im not sure if the management know how their sales or employees assist the customer? I was there last October cause I got into an accident and I need car while my car is in the shop to get fixed. I went there just to be treated poorly, they are trying to rub you buy giving you expensive car to used. I was begging please just give car for transportation while i dont have *** car. Of course they are not friendly, they very intimidating especially the tall white woman over there. I hope this will get the management concern. Peo... read more

Ci N 

on BBB

2 years ago

On 11/10/2023, I encountered probably the worst customer service experience Ive ever had. On 11/09/2023 an Enterprise employee contacted me stating that my reservation couldnt be honored at the Selma ******** due to my residence being over 50 miles away from the branch ******** and informed me that I would have to rent from the ********* ********. I had an original reservation made 10/26 at that ******** since its closest, but the customer service is always so awful, that I opted for *****. Well anyhow, I get to the ********... read more

Ci N 

on BBB

2 years ago

On 11/10/2023, I encountered probably the worst customer service experience Ive ever had. On 11/09/2023 an Enterprise employee contacted me stating that my reservation couldnt be honored at the Selma ******** due to my residence being over 50 miles away from the branch ******** and informed me that I would have to rent from the ********* ********. I had an original reservation made 10/26 at that ******** since its closest, but the customer service is always so awful, that I opted for *****. Well anyhow, I get to the ********... read more

Wendie T 

on BBB

2 years ago

Im not sure if the management know how their sales or employees assist the customer? I was there last October cause I got into an accident and I need car while my car is in the shop to get fixed. I went there just to be treated poorly, they are trying to rub you buy giving you expensive car to used. I was begging please just give car for transportation while i dont have *** car. Of course they are not friendly, they very intimidating especially the tall white woman over there. I hope this will get the management concern. Peo... read more