Enterprise Rent-A-Car

Kathy C 

on BBB

2 years ago

Wish I could put zero stars!!! DO NOT BOOK A VEHICLE WITH THEM!!! We had a reservation and were scheduled to pick up at 11am to leave for a business trip in *********, we had to cancel!! Because they said they might get one by tonight!!! What Im the world!! This is absolutely absurd and the most ridiculous thing Ive experienced! HORRID BUSINESS!!! 

Lillian C 

on BBB

2 years ago

Got a rental after my car was stolen. They billed me for the month of parking at a lot that I had already paid and reported the new plate. I have sent them proof of payment. The parking rep realizing their mistake reimbursed enterprise and lot sent them proof that I had paid. It's been 2 months and I still am waiting to be reimbursed. Everytime you call customer service you get the same story line " I will escalate your account, please wait **** business days". Still waiting!!! 

Robert M 

on BBB

2 years ago

I have worked with ***************************** from ****************, VA ****** multiple times (regrettably my car keeps getting hit while innocently parked on the street). ****************** recommends Enterprise for rentals and I have been lucky enough to work with ******* each time. ******* is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend ******* and Enterprise if you need to rent a car. 

Debra A 

on BBB

2 years ago

I attempted to make a reservation, however was unable to do so online. Went into a local office and requested a rental for one day, possibly two. I was not given a contract. The car was very dirty, had no hubcaps on both front tires, drove kind of wobbly. I spoke to ************* about swapping out the car if I kept it an additional day. Early the next morning I was called to come in to swap out vehicle. Upon arriving there I was told that on Saturdays they close at 12:00 noon. I was called at about **** am. Since I didnt ha... read more

Elena B 

on BBB

2 years ago

The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM 

Jun Z 

on BBB

2 years ago

I rented a minivan through Enterprise website for a one-day rental, from 6pm on Aug 21 to 6pm on Aug 22. The pickup location is in ************, ** (36 *********), the drop-off location is in *********, **. It informed me that the ********* branch will close at 5pm, but I can return after hour at 6pm. On Aug 21 at noon time, we passed the ****** branch and went inside just to see which car wed get. The branch manager (Person A) there told us youll get a Chrysler Pacifica. The car is ready. You can pick it up now and will sti... read more

Melody F 

on BBB

2 years ago

I made a reservation for 9am, had an emergency in the morning, I could not give a call to let them know that I was running late. I showed up at **** and they had given my reservation away to someone else. No courtesy call. Nothing.Worst part was the people that work at this office have the worst customer service skills and lack of compassion. They simply do not care for people. 

Antonis C 

on BBB

2 years ago

This is a greedy organization that should be investigated or maybe they paid all the officials to **** people with fees that exceed anything else due.For a 3 day rental the extra fees amounted to almost the same as the rental. The mob set up the fees structure of this company. They give you one price when looking for a rental and then after you get your invoice it is amazing to see fees and taxes that only represent pure greed.BUYER - STAY AS FAR AWAY AS YOU CAN FROM ENTERPRISE RENTALS. 

Kyle W 

on BBB

2 years ago

Very unprofessional. Called me less than 48 hours before I was due to pick up by 15 passenger van for a family vacation. Suggested I stop by the lot on the day of my trip and see if a mini-van would work. Seriously! They also called right at the end of the day, I guess hoping I would not answer. Hope whatever goes around comes around to them.