Enterprise Rent-A-Car

Julian K 

on BBB

a year ago

Enterprise is terrible. Do not rent from them! They take reservations with no cars available... 

Keith C 

on BBB

a year ago

I highly DO NOT RECOMMEND this Company! I will never use them again. My insurance ** set the reservation up for me. I waited over an hour to get my car. Its absolutely ridiculous! 

Pastor M 

on BBB

a year ago

Per Rental Agreement RA# 1RV25D, I rented was to rent a compact car. Upon learning that I elected to purchase the extra insurance your attendant brought out an KIA *** full of scratches 30K miles and 3/8th of a tank of gas. I originally requested a week rental however the attendant elected to write up the contract for six (6) days , favoring you. It went over the six days and I called in stating that I will drop off the vehicle on Friday September 1st. as we were planning a trip to ******** the day before. After picking up m... read more

Constantin K 

on BBB

a year ago

Excellent service and professional personel at the ******************* location in *******,**.Ever single time I needed rapid service I was accommodated, and therefore was very satisfied. 

Tara G 

on BBB

a year ago

The car we rented was in a previous accident and we were not told about it. We were informed by them that the hubcap was lost in a car wash. But when the front fender was coming off and a mechanic said that it had happened before we got the car and that it had been in an accident. We are now being charged for it and it was reported to our insurance. We now have to wait three hours for an available car. My mother is 77 years old and they are trying to take advantage of her. 

Leslie K 

on BBB

a year ago

Had a rental reservation at the ****************, *******, ** location, which was confirmed 3 times today to ensure pickup time of 4pm at the body shop. Not only did they not pick me up but they did not even bother answering the phone. The body shop manager and I called received the everyone is busy message until it disconnected us.So much for putting the customer 1st. Most definitely reporting this to my insurance company 

Jim F 

on BBB

a year ago

Many of us only leave reviews when we are angry about a problem but I recently had an excellent experience with Enterprise in *****, **. I also had a positive experience at ************, **.We arrived at the *********** with a reservation for a car from NU. You can read their reviews yourself but they left us stranded by doubling our price with a "mandatory" insurance charge which is not mandatory (by the state, as they claimed). We got online, reserved at Enterprise in *****, and had to take a shuttle there. In ***** they a... read more

Jamaal R 

on BBB

a year ago

On September 1, 2023 I went to the enterprise location at ******************************** to use the free rental that the manager Deardis had given me when he was at another location, but told me I had to use it at his current location. Before I tried to use it on the 1st I ran into him as I was returning another vehicle and asked him was the 1 free day still good and he said yes and nothing else. When I attempted to use it, the employee at the counter called him to verify that everything was correct and good to go for the ... read more

Raina K 

on BBB

a year ago

The worst experience I ever had was renting from **** manager of the ********* ** location. We had a car reserved for over a week. Called the day before picking it up and was told it was all good. The day we were getting it 2 hrs before our pickup she calls RUDE as can be telling us we are not getting a car they dont have any. She REFUSED to help was so disgusting on a recorded line. So we ended up having to rent thru hertz cost 291 more due to same day rental. I forgot to add in after she refused to help and told us there w... read more