Enterprise Rent-A-Car

Christopher P. 

on BBB

2 years ago

My first time purchasing a brand new vehicle, and it was horrible ****** was fantastic. Cant say the same thing about the management purchased a 2021 ********** outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding also had a crack in the windshield they said they had repaired but... read more

Tanya A 

on BBB

2 years ago

**************** non existent have a confirmation number to pick up a rental in ***** ********* get there no car but they surprisingly have a huge suv available higher rate gas guzzler. So whats the point in reserving a car? Asst ******* ******************* rude eye rolling while Im talking to him ******* ***************************** no better but says I can wait and see if a vehicle becomes available. Area manger ********************* no help at all finally answered his phone to say that the airport pulled all the cars the... read more

Christopher P. 

on BBB

2 years ago

My first time purchasing a brand new vehicle, and it was horrible ****** was fantastic. Cant say the same thing about the management purchased a 2021 ********** outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding also had a crack in the windshield they said they had repaired but... read more

Kathy A 

on BBB

2 years ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue. 

Kathy A 

on BBB

2 years ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue. 

Kathy A 

on BBB

2 years ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue. 

Christopher P. 

on BBB

2 years ago

My first time purchasing a brand new vehicle, and it was horrible ****** was fantastic. Cant say the same thing about the management purchased a 2021 ********** outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding also had a crack in the windshield they said they had repaired but... read more

Tanya A 

on BBB

2 years ago

**************** non existent have a confirmation number to pick up a rental in ***** ********* get there no car but they surprisingly have a huge suv available higher rate gas guzzler. So whats the point in reserving a car? Asst ******* ******************* rude eye rolling while Im talking to him ******* ***************************** no better but says I can wait and see if a vehicle becomes available. Area manger ********************* no help at all finally answered his phone to say that the airport pulled all the cars the... read more

NORMA S 

on BBB

2 years ago

I RECENTLY HAD TO USE A RENTAL FROM ENTERPRISE AT *******************************************************************. I RETURNED THE VEHICLE TO MY KNOWLDEGE WITH NO ISSUES, DID NOT HAVE ANY ACCIDENTS OR DAMAGE TO THE VEHICLE DURING THE 2 WEEKS I HAD THE ****** HAD TO DROP IT OFF AFTER HOURS, DUE TO TIME THEY CLOSE, FEW DAYS LATER I GET A CALL STATING THERE WAS A LOT OF DAMAGE TOTHE VEHICLE AND I WOULD BE LIABLE FOR IT, ASKED WHAT KIND OF DAMAGE AS I WAS NOT AWARE OF ANY, AGENT STATED HAIL DAMAGE. I SAID THERE HAS NOT BEEN A... read more