Enterprise Rent-A-Car

Paul D 

on BBB

a year ago

I book online this am, after i found out my EV didnt start. I went to Enterprise with ****, my daughter had a game at Lake Worth at 12.15. The incompetent rude woman didnt want me to pay the reservation in cash? It cost $65. For the car plus $300. Deposit. I had only $260 available on one card and $330 on another card but enough cash. I asked to use both CC to pay, she said they dont accept 2 différents CC and they dont accept cash !! Seriously! That woman was bitchy and rude, she look happy of her decision! My daughter had ... read more

Monroe P 

on BBB

a year ago

I was a customer for years on vacation this year was the 1st year they failed me up charging me an extra $800 . It's not about the money I trusted them I'LL PAY MORE just for better customer service and not to be treated different because I'm black .I'm not going to call them racist just misguided and ignorant .good bye Enterprise rent-a-car have fun with the extra $800 I hope it was worth it 

JAYNA S 

on BBB

a year ago

*****/riverdale location is garbage this is the 3rd time I've had a reservation and wasted my time to go pick up a vehicle they DIDNT have ...reservations don't mean s*** so don't count on this company especially if your trying to get somewere important...Thanks for nothing enterprise. 

David L 

on BBB

a year ago

My car that i rented at the end of July was filthy. Used nail file in console, paper protruding from rear seat, inside of windows filthy, steering wheel sticky and large patches of last winter's salt stains in the floor mats. Safe and sanitary vehicle ad is pure **. 

Kevin H 

on BBB

a year ago

Manager is very aggressive and rude. He ignores reservations and creates his own uses calculator instead of the computer calculations. Prices are always higher when dealing with ***. He charged me for 5 weeks at once and had my account locked and was very rude that he made a mistake. While my account was locked I had to transfer money from another account to pay for extension while doing so I was asked to come in to verify my card so the mistake wouldnt happen again and upon returning to the office they played me saying unfo... read more

Ernest M 

on BBB

a year ago

Very Bad experience got a rental from enterprise due to an insurance claim get there they tell me all they have is a *** **** I tell the young lady I dont want a *** due to theft she tells me oh its a 2023 they cant it I get ********* the car not even *********************************************************************************************************************************************************************** my escalation to management and needing a call was under review I asked for his supervisor he told didnt have ... read more

Barbara M 

on BBB

a year ago

Stay very far away from Enterprise. I accidentally locked my key in the car and no one came to help me. I was stuck at a gas pump for 4.5 hours. No one called and no one came over. I had to pay $129 to get in the car and they never reimbursed me for anything but they charged me $200 extra.*************************** 

Carissa S 

on BBB

a year ago

Got a car where the ignition was controlled by a button instead of key insert. Car did not reliably start or stop. When I called for roadside assistance, I "opted" for text updates. I did not receive any. When I called again, I asked for an update, was told when AAA would arrive, asked about receiving updates and ******* said I already had an update and hung up. When I returned the car, I complained and showed a video of the ignition issue. I also filed a complaint with Enterprise. No response. I ended up disputing my credit... read more

JK M 

on BBB

a year ago

I had a great experience and have nothing but good things to say. Separate locations will have varying qualities of service, but I was surprised to get great service at my pickup and drop off. I picked up a car in *******, ** and drove it to ********* for a job interview (my own car is a beater, not a very good first impression). At the ******* location I was greeted by *****, who quickly and professionally got me into a car in about ********************************************************************************************... read more