Enterprise Rent-A-Car

Alexandra B 

on BBB

a year ago

*********************** and ****** have excellent customer service skills and made our transaction effortless. Well recommend Enterprise.A ***** 

Connie M 

on BBB

a year ago

I rented a car for a week and returned it after 4 days, mainly because I was done with it and thought it would be nice they could rent it to someone else. Well.. I was charged a HIGHER daily rate because I didn't keep it the full 7 and the rate I was charged was $70 less than what the weekly was. That's just wrong. I was not pleased at all. I have also had issues with the car I was renting and have always been told to drive hours to pick up another one and they want to take the one with issues and tow it. When I am hundreds ... read more

Michele H. 

on BBB

a year ago

We had a confirmed reservation for a truck rental. This was super important - due to a family death, we had to pick up a child who's mother had just passed away and transport her and her belongings cross-country. We had a confirmed reservation for a truck to do this. We get there to pick it up, no truck. I call customer service the first time and the guy is really nice, says he'll put out an urgent call for all other locations to check inventory. I explained just how time-sensitive it was. We waited and waited, no return cal... read more

Scott H 

on BBB

a year ago

***** from Enterprise called at noon to confirm our ********************* that we made several weeks ago and had previously confirmed online . He then called back at 2:00 and cancelled our reservation as Van was no longer available Anywhere in the tristate area . Van might be available later next week. 

Tiffany R 

on BBB

a year ago

This company is very unprofessional. The company has gone down hill and they now rent cars that are damaged, which they attempt to charge you for. I am currently considering seeking legal representation. First i rented a car from the ******** location, i traded it in for a different vehicle because there was sticky dried stuff on the steering wheel and the seats looked dusty. The car was given to me one notch above E. I put gas in that car and then traded it in at ********** for a different car. This time the car had scratch... read more

Lisa S 

on BBB

a year ago

I was very 0leased with my experience at Enterprise Rental Car in ********, ********! Both ******** and ***** were extremely pleasant professional and unbelievably polite! 

Elo b vv L 

on BBB

a year ago

Promote Homosexual commercials this content is discusting showing it down peiples throats on ****** commercials never using Enterprise 

Jill M 

on BBB

a year ago

They are closed on Sunday and Monday. I was told I would have to pay for those days since I could not return by Saturday at 5:30. The car was for a Saturday wedding.Rip off and worst of the car rental companies. Reported them to the states Attorney General and AMEX 

Joshua D 

on BBB

a year ago

They are the WORST!If you have any kind of problem they will ghost you. I have been on hold for over 2 hours right now!!! I doubt they will even answer!!!Last time I called they did the same thing. Only once I called from a different number while I was on hold and they answered instantly, leaving my number that they recognized on hold while assisting me on a different line. Once I told them it was me they ended up giving me some made up excuse that they would have to call me back. Never happened.Clearly they were ready to he... read more