Enterprise Rent-A-Car

Tia Y 

on BBB

a year ago

They did an unauthorized charge on my card. I was sent to them by state farm through an insurance claim. My car was hit by one of state farm customers. I paid the deposit for the rental. However, when it was time to pick my actual car up from the shop, the shop called me and said it was delayed. So I had to keep the rental additional days until my car was ready. Finally, I was able to pick my car up and give the rental back. A few days later, I find out that enterprise charged my credit card $468.00 for the extra days I had ... read more

Benjamin T 

on BBB

a year ago

Can I give neg stars. Trying to charge me for something I paid for 10 years ago and put me on a do not rent list because of their own s**** up that they won't fix unless I can show proof of payment from 10 YEARS AGO!! 

Theo U 

on BBB

a year ago

I just want to give a shout out to ******* and **** at the Main Street downtown branch for their unmatched customer service! 

Keri B 

on BBB

a year ago

If I could give a 0 star I would. The Enterprise located in **********, ******* at ************************************************************** is terrible. There is no reason why a customer should have to wait TWO hours on a vehicle when prior reservation was confirmed. This has ruined my travel day and I will not be using them again. Others in the ********** area, STAY AWAY. 

JORDAN C 

on BBB

a year ago

I had rental reservation at this location through AAA and pick up the only mini van they had on there lot available. The employees absolutely HATED their jobs and were not helpful at all. The van was ABSOLUTELY DISGUSTING!!! I swear its never ever been clean in its entire use! Ive called corporate three times and they were no help at all and now Im having to drive throughout my city to exchange this vehicle for something at least drivable that Im willing to put my kids in. Never EVER use this company!!! Go to HERTZ or **** t... read more

Stacy M 

on BBB

a year ago

Two of our cars had hail damage, so our insurance adjuster set up appointments with Enterprise to pick us up at 9:15am today and reserved 2 rental cars for us. When we dropped our cars off at the body shop, Enterprise was not there so I called them. They said that they have our reservations but don't have any cars to give us. Incredible. We carry rental car coverage on our insurance and now we can't even get a rental car because Enterprise took 2 reservations for cars they did not have. So we ended up having to cancel the on... read more

Karen W 

on BBB

a year ago

This company is scamming people out of money by telling them their insurance will pay for rental but they have to pay the taxes on the rental. They are then giving the customer a more expensive car than their insurance will pay for and charging them for the upgrade. They sent me paperwork for one price then sent my insurance another price. Never did they ask me if I wanted an upgrade. They instantly deducted the ***** deposit they require as well as the money they said the taxes would be which totaled ******. ended up needin... read more

Clara D 

on BBB

a year ago

My experience with Enterprise in ********* was very disappointing. The rental car was dirty inside and out. Seats had stains that had not been properly cleaned. What got me was once I got on the interstate the tire blew out. I feel they did not properly check the car out. I feared for my life on that very busy interstate. I had to call for a state trooper to change tire. 

Becky W 

on BBB

a year ago

Yes, We rented a vehicle with you enterprise and drove to our destination we received 2 warning lights for tires and oil and filter maintenance! Now instead of doing what we had planned for the day we are spending it waiting for the car service to be done! I called the local branch we rented from and all they offered us was a 10% for a lost day of what we had planned! I asked for an extra day for free and was told no that's all my manager said they could do??we only had 2 days to do what we had planned! Thanks ******, ** Ent... read more