Enterprise Rent-A-Car

Erin C 

on BBB

2 years ago

Reserved vehicle 3 weeks in advance. Went to the location to pick it up, was told they didn't have one available. Was then reassured that a different location had a vehicle. The service rep supposedly called and ensured us that the other location had a vehicle. Was dropped off and then was told no vehicles available. Received no call from them stating they wouldn't have the reserved vehicle ready. Absolutely unprofessional *** ridiculous. It's awful that this is how the company is run and the service representatives have to ... read more

Erin C 

on BBB

2 years ago

Reserved vehicle 3 weeks in advance. Went to the location to pick it up, was told they didn't have one available. Was then reassured that a different location had a vehicle. The service rep supposedly called and ensured us that the other location had a vehicle. Was dropped off and then was told no vehicles available. Received no call from them stating they wouldn't have the reserved vehicle ready. Absolutely unprofessional *** ridiculous. It's awful that this is how the company is run and the service representatives have to ... read more

Chris A 

on BBB

2 years ago

Reserved a van 2 weeks Ago to carry around Family visiting from our of town. Received a call the week I need the car telling me there was a recall on the passenger van and they could not rent it out! I asked for a copy of the recall they said "they just received" and conveniently ******* couldn't find it in her email or tell the me vehicle type so I could confirm . I asked her to email me a copy and she said I don't see why it matters we don't have a vehicle for you. I find it hard to believe there was a recall that wiped ou... read more

Teresa M 

on BBB

2 years ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Teresa M 

on BBB

2 years ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Teresa M 

on BBB

2 years ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Mike S 

on BBB

2 years ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more

Mike S 

on BBB

2 years ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more

Mike S 

on BBB

2 years ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more