Enterprise Rent-A-Car

Drew E 

on BBB

a year ago

I would give less than one star if possible. Very unorganized, and not knowledgable about their contracts the with insurance companies they deal with. There was another lady in at the same time complaining why didnt yall tell me you didnt have a car available for me. Enterprise ***************, ** 

Robert I 

on BBB

a year ago

Reserved a car for 1-way travel through their representative/agent. Received a confirmation number and voucher to check in on their app. Arrived 2 hours later to ****************************, *********** ** location and was flatly refused the rental because the location did not want to rent the vehicle for a one-way travel and supposedly rented it out already (even though their lot was full of vehicles.Wasted 2 hours time and money for Uber to travel to location for rental only to find out at pickup that the rental was not a... read more

Caron B 

on BBB

a year ago

The manager feels threatened by loud voices and will call the police if your voice is too loud! I had complete the rental forms and had put my things in a rental when the new employee stated she had to cancel every and start over so we went i side leaving my things in the vehicle. Turns out my credit card declined because I had used to it secure the room out of state and I was frustrated but moved money to my account from my savings and paid the bill! The manager then decided she didnt like my tone and canceled the rental kn... read more

Karen B 

on BBB

a year ago

Very bad experience. Would never rent from Enterprise again. They don't care about their customers. We arrived to rent the car and they told us we had an outstanding claim from 2 yrs ago and therefore we could not rent the car. They had called us the day before to make sure we would be there to pick up the car and did not mention this. And you would thinkg the sustem would not allow us to rent if this is the case. We had to clear and pay for the claim on line - 2 different numbers and on hold. They couldnt tell us what it wa... read more

Taylor S 

on BBB

a year ago

I will never rent from enterprise again Ive used you all for years now. I got the car and it was at half a tank. The employee told me all I gotta do is bring it at half a tank. Well I brought it back between 3/4-full tank. And she said I brought it back 5 gallons less then when I got it. So she charged me an extra $4.75 a gallon for the difference. She kept saying her computer wasnt wrong but wouldnt go check the car or reach out to the guy that rented it to me she did not care to resolve the problem at all. 

Sean M. 

on BBB

a year ago

Booked a reservation for a rental car at Enterprise *****************. Show up they oversold and have no cars available. I get it, it happens. Unlike a hotel or a plane flight when they overbook they assist with finding other accommodations for you but not at Enterprise *********. The team at Enterprise ********* just shrug their shoulders and basically said too bad... Best part of it all was upon checking I could still book a reservation at that moment for today, even though they know they have no cars available. Absolutely... read more

Shanna G 

on BBB

a year ago

They made me pay extra money saying that it never came off my card when it did. Then kept telling me they were going to report the car stolen if I didnt pay AGAIN for the same rental that I already paid.. then when it came time to get my deposit back the told me I owed another 150$ when I didnt owe them anything and still havent given me my deposit back. They will blame everything on their bad phone lines and tell you there is something messed up with their system when really you wind up overpaying because they make you pay ... read more

Alysa C 

on BBB

a year ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Dallas R 

on BBB

a year ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more