Enterprise Rent-A-Car

Andy V 

on BBB

4 years ago

This company is a joke. They do not really want your business. Don't bother giving them your phone number and expect them to return your call. I know cars are in short supply but they could at least act as if they cared and tell you that you are probably not going to get a car. Even if the economy improves I will try to avoid doing business with these folks. 

D. 

on BBB

4 years ago

I made a car rental reservation in April for Enterprise's Glendale-Mariposa location to pick-up on May 29 and I only found out that morning that this location wasn't even open that day. I was never notified of any changes or any issues with my reservation. My online account listed it as a current/upcoming reservation the whole time. And since that was a holiday weekend, no other location still had cars available. When contacting Enterprise about this I was told they are engaging with their ******************* team and that I... read more

Sue M 

on BBB

4 years ago

the customer service that i received was very unacceptable . indeed i had placed the reservation 3 weeks in advance a nice car should have been available. instead i was giving a heavily filled car smoke and burnt floorboards that was of the size of a cantaloupe . and i was told that i will have to wait for another vehicle by an employee named ****. which he doesn't know the time frame. so as i submitted a complaint via corporate they swapped out the ****** camry for a ***** malibu with extreme shaking when goes up to speed. ... read more

Kecia S 

on BBB

4 years ago

This is specifically for the ghetto location at *********************************************************************************** 89032...They do not inspect the vehicles mechanically when they are returned for any safety problems they only wash them and send them back out for re-renting and this is a total safety issue. The reason for my complaint is that I was rented a vehicle and I returned it back immediately due to having a driving issues and when I returned the vehicle with my concerns then all **** broke loose becau... read more

SCOTT M 

on BBB

4 years ago

HORRIBLE, WOULD RATHER WALK!! ******************************* IN *******-***** THE MANAGER AND ***** THE AGENT WANNABEES ARE RUDE, INCOMPETANT AND INEPT. FILING CHARGES FOR USING CREDIT CARD WITHOUT CONSENT AND THREATENING VOICEMAILS FOR ***** OWN MISTAKES. WILL NEVER USE ENTERPRISE CAR RENTAL AGAIN. ZERO STARS!!! 

Chris C 

on BBB

4 years ago

The enterprise rent a car at *******************************************************. Did not pick me up I had to Uber to the location they wouldnt answer there phones. I called the customer service number they would just patch me three to the store that wouldnt answer the phone. Ive emailed called its been 16 days no response from anyone. I was told I would be reimbursed for my Uber ride that hasnt happened. Do not use enterprise they will not pick you up. 

James E 

on BBB

4 years ago

I reserved a particular class car one month in advance with confirmation so that I could drive my disabled son out of state comfortably for surgery and back home. I went to pick up my car and it's not there. I was offered an upgraded vehicle but was told I'd have to pay ***** vs the **** I was originally quoted! These are fraudulent advertisement and bait-and-switch practices. They wouldn't even call other Enterprise locations locally to find my class vehicle! I had to make a last minute decision and drive my own car which i... read more

Eric N 

on BBB

4 years ago

They did not honor an email reservation/price quote that they sent me when I went to the counter at the Reno/Tahoe Airport to pick up my car. They tried to charge me $200 dollars more than what the quote was in the email, then they triggered a fraud alert on my credit card so I could not rent a car anywhere else with that credit card. So their quotes basically cannot be trusted. 

Sandra H 

on BBB

4 years ago

Enterprise has lost me as a customer over $125. I turned in a car on a Saturday about 15 minutes after the location closed and was charged for 3 days even though I called customer service and told them the car was returned and they reassured me that I would only be charged for the day. Called the general manager of the Kansas City branch where I rented the car to be told that, that was their policy and there was nothing he could do about it! 10 years I have been a customer of enterprise! Called customer service back to see i... read more