Enterprise Rent-A-Car

AB J 

on BBB

2 years ago

Very poor customer service from branch manager at ***************** *******. She was a no show for our appt. I expressed my irritation within a reasonable range (no cursing or yelling just irritated). She refused to lease me the car after i told her she was unprofessional then went behind the window and smirked while appearing to take a phone video of me as i called the third party who reserved the car for me. Pretty sure thats illegal. 

Karthikeyan M 

on BBB

2 years ago

Worst ever customer service. We book a 15 seater van 90 days in advance. On the day of the trip they simply said no vans are available and they could not arrange any alternatives vans and simply cancelled our booking and ruined our week trip to ******* and ******* 

Karthikeyan M 

on BBB

2 years ago

Worst ever customer service. We book a 15 seater van 90 days in advance. On the day of the trip they simply said no vans are available and they could not arrange any alternatives vans and simply cancelled our booking and ruined our week trip to ******* and ******* 

Karthikeyan M 

on BBB

2 years ago

Worst ever customer service. We book a 15 seater van 90 days in advance. On the day of the trip they simply said no vans are available and they could not arrange any alternatives vans and simply cancelled our booking and ruined our week trip to ******* and ******* 

Jennifer C 

on BBB

2 years ago

I recently made an ******* reservation to reserve an Enterprise vehicle at *********** in ******. I'm giving two stars because my reservation was fine. The problems occurred when we received an email receipt. My ******* reservation very clearly says it includes ALL mandatory taxes and fees. The service counter at the reservation desk couldn't give us a receipt at the time of the rental return because they said they had to confirm the rental was in good shape etc. When we received the email receipt a few days later it include... read more

Jennifer C 

on BBB

2 years ago

I recently made an ******* reservation to reserve an Enterprise vehicle at *********** in ******. I'm giving two stars because my reservation was fine. The problems occurred when we received an email receipt. My ******* reservation very clearly says it includes ALL mandatory taxes and fees. The service counter at the reservation desk couldn't give us a receipt at the time of the rental return because they said they had to confirm the rental was in good shape etc. When we received the email receipt a few days later it include... read more

Jennifer C 

on BBB

2 years ago

I recently made an ******* reservation to reserve an Enterprise vehicle at *********** in ******. I'm giving two stars because my reservation was fine. The problems occurred when we received an email receipt. My ******* reservation very clearly says it includes ALL mandatory taxes and fees. The service counter at the reservation desk couldn't give us a receipt at the time of the rental return because they said they had to confirm the rental was in good shape etc. When we received the email receipt a few days later it include... read more

Brandon W 

on BBB

2 years ago

Rented a truck from *********** ******* location got charged for the ******* fees plus daily fees over charged me me and put me negative $2000 in my bank account filed a report to local police department and now fileing suit for fraud 

Joseph B 

on BBB

2 years ago

Excellent staff and service. Have needed frequent rentals and never the slightest problem. *********, ** branch.