Enterprise Rent-A-Car

Patti F. 

on BBB

3 years ago

The selection of cars at this location is sub-par at best. I have gone through 3 rental cars in a week. First car, a ****** Corolla, when it died put me at incredible risk and wasted 1 hr. of my life and I only had the car for 3 days. Battery died in bank parking lot, waited 40 mins. for tow truck to jump battery, car started, 2 mins. into the ride to Enterprise it sputtered (almost died at closest traffic light) and less than 10 mins. up the road it totally died (the dashboard lit up with lit icons and messages about system... read more

stefania v. 

on BBB

3 years ago

DON'T GO TO THIS ENTERPRISE LOCATION ********************************************************************. There is something TOTALLY wrong here. We used many time Enterprise no problems. Clean cars, everything smooth. This time hen doing the visual inspection before getting the car I pointed out several scratches to ******, he said not to worry, they know they are there. The car was super dirty and smelled, of weed and vomit. I had to deep clean it several times, it was horrible. Our ( minor) repair took forever, 28 days ( ... read more

Sam B 

on BBB

3 years ago

Great service great cars great experience! I will be back! 

Dana T 

on BBB

3 years ago

Over the years, I've had several rentals through Enterprise Car Rental and the **************** remains one of the worst experiences I've ever had. In the past, they have lost my reservation and I've had to go to another office in another town and recently, declined my reservation because I had moved my residence since the last rental. They had my drivers license information, along with a copy of my new utility bill showing my residential address, yet refused ********** a car due to not having one more document showing my ad... read more

Marge C. 

on BBB

3 years ago

I was disappointed to learn today that we were charged an extra $10 a day for our rental because of ************** we made at the time when we picked up the car. The rental was to be covered by our insurance company by $30 a day. We were charged an extra $10 a day for choosing a larger vehicle. This was not something that was verbalized to us at the time when the car was picked up. We were given three choices of a vehicle to choose and no one said well ones gonna cost you more and it will not be covered by insurance. If it w... read more

Brian J. 

on BBB

3 years ago

We had rental due to a car wreck. Once the insurance ran out after a month, my wife spoke to a u to ping girl at this location about our rental. The girl asked if we wanted the insurance and my wife said no. The girl said "we'll it will be on there a couple of days and you can call us if you want to keep it on there". When we turned the car in a several weeks later the full insurance charge was on there for over $1200. When my wife mentioned what the girl said the guy at the counter said she didn't work there anymore but h... read more

Kevin S 

on BBB

3 years ago

I booked a reservation with Enterprise (*******, **) on ************************** Rd. on October 11, 2021 for November 22. 2021. I was very hesitant about doing so because of previous negative experiences when I made reservations with them and it didn't go over well but I did it in hopes that I wouldn't have any unexpected surprises from them. On the morning of my reservation, while getting dressed for work, I receive a phone call from a representative from Enterprise. They inform me that they saw that reservation was for 6... read more

Zarra 

on BBB

3 years ago

Be very careful renting a car from Enterprise location on ***************, ********, **. I rented a truck for two days, the vehicle I was given had over ****** miles, several dings and scratches, very worn stained interior, all noted at time if pick - up. I had trouble with touch screen, and the sencond day the touch screen started to show cracks when I attempted to use the menu screen. I called the location to inform them. After returning the vehicle they accused me of cracking the screen and wanted to charge me for the dam... read more

Jeremy 

on BBB

3 years ago

Enterprise location @ ****************************************************************** (HEB Grocery Store parking lot)I had to rent a vehicle for about a week while my truck was in the body shop. During the initial paperwork, I declined ALL Enterprise's insurance coverages since my insurance covers rental vehicles. The vehicle I rented was a **** F150 and during the 4 days I had it in my possession, the F150 sat in my driveway for 3 days without moving. On the fourth day, I made a 40 mile round trip to run an errand and ha... read more