Enterprise Rent-A-Car

Kim B 

on BBB

2 years ago

If I could leave zero stars I would. Called this am to make reservations as we're traveling out of state and my car broke down. All was good until I got the call to confirm pickup and was told that the person whose credit card were using(whose 6 hrs away) would have to be present during the paperwork prior to leaving. Can't use a debit card if you're out of state! I was told when made reservation that they would just have to call the person that the credit card was under..but now am being told the person has to be present...... read more

Kim B 

on BBB

2 years ago

If I could leave zero stars I would. Called this am to make reservations as we're traveling out of state and my car broke down. All was good until I got the call to confirm pickup and was told that the person whose credit card were using(whose 6 hrs away) would have to be present during the paperwork prior to leaving. Can't use a debit card if you're out of state! I was told when made reservation that they would just have to call the person that the credit card was under..but now am being told the person has to be present...... read more

Michael S 

on BBB

2 years ago

Enterprise advertises that when you rent a car with them they will pick you up. Unfortunately with my recent experience with them they no longer do so??? Please avoid this company if all possible. 

Donald R 

on BBB

2 years ago

Very good service from the ******** enterprise company clean cars and the people were very courteous 

Donald R 

on BBB

2 years ago

Very good service from the ******** enterprise company clean cars and the people were very courteous 

Donald R 

on BBB

2 years ago

Very good service from the ******** enterprise company clean cars and the people were very courteous 

Kim B 

on BBB

2 years ago

If I could leave zero stars I would. Called this am to make reservations as we're traveling out of state and my car broke down. All was good until I got the call to confirm pickup and was told that the person whose credit card were using(whose 6 hrs away) would have to be present during the paperwork prior to leaving. Can't use a debit card if you're out of state! I was told when made reservation that they would just have to call the person that the credit card was under..but now am being told the person has to be present...... read more

AB J 

on BBB

2 years ago

Very poor customer service from branch manager at ***************** *******. She was a no show for our appt. I expressed my irritation within a reasonable range (no cursing or yelling just irritated). She refused to lease me the car after i told her she was unprofessional then went behind the window and smirked while appearing to take a phone video of me as i called the third party who reserved the car for me. Pretty sure thats illegal. 

AB J 

on BBB

2 years ago

Very poor customer service from branch manager at ***************** *******. She was a no show for our appt. I expressed my irritation within a reasonable range (no cursing or yelling just irritated). She refused to lease me the car after i told her she was unprofessional then went behind the window and smirked while appearing to take a phone video of me as i called the third party who reserved the car for me. Pretty sure thats illegal.